Wanted to exchange at the store ; but size wasn't in stock so got refund & ordered online. Came a couple of days later, nothing to mention, serious business as you can expect from them ;)
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As a regular costumer I can say that superdry has very good quality products and prices and of course the style!!! also when i had some issues with the products the customer service helps me fast with... See more
Great Shopping Experience with Superdry! I had a smooth and enjoyable experience shopping with Superdry. Ordering online was super easy, and my items arrived quickly, faster than I expected! W... See more
Company replied
I’ve always been a fan of Superdry’s jacket style and durability, the quality is consistently impressive. However, I’m disappointed to see that men’s XS has been phased out recently. As someone who fi... See more
Company details
Written by the company
Met een avontuurlijke geest en het duurzaam vervaardigen van producten van hoogwaardige kwaliteit als inspiratie, is Superdry een spannend eigentijds merk dat vintage Americana en Japans-geïnspireerde graphics combineert met Britse stijl. De produkten worden gekenmerkt door stoffen van hoge kwaliteit, authentieke vintage wassingen, unieke details, toonaangevende handgetekende graphics en op maat gemaakte pasvormen. De basis waarop Superdry is gebouwd is stijl en dit wordt uitgedragen met vijf unieke stijlkeuzes/merken: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X en Performance Sport. Het is de ambitie van Superdry om in 2030 het meest duurzame beursgenoteerde modemerk ter wereld te zijn. In 2021 heeft Superdry talloze industriële onderscheidingen gewonnen, waaronder de 'Positive Change Award' bij de Draper's Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.be
- www.superdry.be/be-nl
4.3
Excellent
7K reviews
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très bon service
March 1, 2023
Amazing
Easy to find what u are looking for. And wow what a great and fast delivery! #superdryforlife
February 27, 2023
Has not yet arrived after over a week …
Has not yet arrived after over a week - expectation was 2 days . Lost in transit.
February 25, 2023
As regular costumer I can say that…
As a regular costumer I can say that superdry has very good quality products and prices and of course the style!!! also when i had some issues with the products the customer service helps me fast with the best offers!!!
February 14, 2023
Great but you’d need to get a lint…
Great but you’d need to get a lint roller because fibres stick to it like glue
February 2, 2023
I placed an order on January 26 and I…
I placed an order on January 26 and I have no information about how you sent this order to me; I don't have the order number, I only have a screening print of what I ordered and the receipt of how I paid. please let me know how we can make this order arrive. Thanks
January 30, 2023
RAP GELEVERD EN PAST PERFECT
January 29, 2023
I don't think I will ever buy online again with you…
I don't think I will ever buy online with this brand again.
Bought somnething on 19/12, didn't get any update on delivery (thing was saying that it was in zaventem since 19)
got an email saying that return was confirmed . we are not 26/12 and I have nothing appart from request for survey campaign. well .. you are not doing well in my case.
December 18, 2022
Good quality of the clothes and the…
Good quality of the clothes and the delivery time was very good
December 19, 2022
I ordered during black Friday
I ordered during black Friday, never got my order, returned without reason. I was obliged to re-order a week later at full price and no support from helpdesk for an explanation
November 24, 2022
The delivery of the product was very…
The delivery of the product was very fast and product arrived in perfect conditions. I also liked so much the jacket I bought.
November 29, 2022
Super super super
December 4, 2022
While the jacket is great as a product…
While the jacket is great as a product but the piece received was dirty or had dirt stains at multiple places
It looked liked a piece that was returned and then resold and was never cleaned before reselling
July 20, 2022
Very fast delivery and description of…
Very fast delivery and description of the article was correct .
July 2, 2022
May use AI-assist with repliesRead more
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Reply from Superdry Belgium (NL)
Hi,
Thank you for taking the time to let us know you are pleased with your purchase!
We hope to see you again soon,
Kind regards
Superdry Customer Care
Evolves with you & super fast delivery
Ordered ski pants right before going skiing with 2 days left - was delivered the next day and the pants are in-cre-di-ble. Huge huge huge fan, also love how they keep reinventing themselves. I was a fan as a 15 year old young man & still a fan as a 25 year old. And I can pormise you that my taste in style has evolved, it just seems that Superdry knows to evolve with me ❤️
February 7, 2022
Reply from Superdry Belgium (NL)
Hi Tom.
We love hearing from our fans and are pleased to hear that you are still with us!
We look forward to seeing you again soon in one of our stores or online!
Kind regards
Superdry Customer Care
Product good, package could definitely better
I ordered a jeans jacket for my husband. I like the product - style, fabric etc. But I was negatively surprised about the presentation and packiging - the jacket was not folded nicely at all, in contrary - it was very messy like a ball, also the plastic was open and looked very used. :-(. Obviously, someone returned the item before and the staff sent it again with zero care about how it looked like. That should not happen by such a brand and such expensive product!
I immediately washed the item for sure.
January 23, 2022
Reply from Superdry Belgium (NL)
Good morning,
Thank you for taking the time to give us feedback. I am really sorry to hear that the jacket was not delivered to you in a good condition. This is not the standard we would expect and we are sorry that this has happened. We will share your feedback with the warehouse so this can be addressed.
Should you have any concerns about your order, please contact the Customer Care Team on care@superdry.nl.
Kind regards
Superdry Customer Care
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