Sytner Group - North Wales SEAT Reviews 

92
TrustScore 5 out of 5

4.9

The Point,1 Conwy Road,Llandudno Junction, LL31 9AY North Wales, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Salesman was helpful and informative. Once we decided which car to purchase the process was straight forward.

Company replied

Rated 5 out of 5 stars

From the moment We walked in we were made to feel welcomed. Ben was amazing, he is such a polite, genuine lovely gentleman. He is a real credit to the team. The customer service was excellent and he k... See more

Company replied

Rated 5 out of 5 stars

The minute i walked through the door the staff were super friendly..Chris remembered me straight away from when i purchased my first Seat 8years ago!! Matt helped me find my perfect car(brand new!!) a... See more

Company replied

Rated 4 out of 5 stars

The staff were a delight to have dealings with, good natured and polite. From an administrative point of view, the process of collecting a brand new vehicle did, to an outsider, seem rather convolu... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • The Point,1 Conwy Road,Llandudno Junction, LL31 9AY, North Wales, United Kingdom

  • 01492 585766

4.9

Excellent

TrustScore 5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(92)

12,382 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and welcoming service

Friendly and welcoming service. We spoke to matt who was brilliant . Very informative and genuine service. Unfortunately a change in our circumstances meant we couldnt go ahead with the deal , but matt was amazing none the less. A credit to seat and someone i would highly reccomend .

July 2, 2021
Unprompted review
Sytner Group - North Wales SEAT logo

Reply from Sytner Group - North Wales SEAT

Good morning MCampbell, Thank you for this feedback after your recent visit. It is really pleasing pleasing to read how Matt managed your experience. Hopefully your circumstances will change in the near future. Thank you once again for taking the time to leave a review - kind regards Tony Gibbons - General Sales Manager.

Rated 5 out of 5 stars

First Class Service from North Wales Seat

I recently bought a Seat Arona from North Wales Seat and cannot praise Arron Williamson enough. He was genuinely friendly, not pushy and very professional. His product knowledge was excellent without blinding me with science. I would definitely recommend Arron and North Wales Seat .

July 1, 2021
Unprompted review
Sytner Group - North Wales SEAT logo

Reply from Sytner Group - North Wales SEAT

Good morning Carole, thank you for taking the time to share your feedback after your recent visit. We will of course share your review with Arron and the wider team. Once again thank you for such lovely feedback and enjoy the car! Kind regards Tony Gibbons - General Sales Manager - North Wales Seat

Rated 5 out of 5 stars

Great customer service throughout the…

Great customer service throughout the whole process. Very helpful and informative, managed to get my car very quickly. Seamless purchase from start to finish.
Recently returned for my first service and again could not fault them. Very friendly and welcoming team and would highly recommend them

June 29, 2021
Unprompted review
Sytner Group - North Wales SEAT logo

Reply from Sytner Group - North Wales SEAT

Hi Alexandra, Thank you for the great 5 star review, I am glad we could be of service to you , Kind Regards Tony Gibbons General Sales Manager

Rated 5 out of 5 stars

Went in a few days prior to test…

Went in a few days prior to test driving, Apryl was helpful and took the time to find me a car that was available to drive.
She then didn’t pressure me into a purchase but was able to find me a car which was well within budget.

June 26, 2021
Unprompted review
Sytner Group - North Wales SEAT logo

Reply from Sytner Group - North Wales SEAT

Hi Adam, Thank you for the great 5 star review, Apryl will be thrilled to read your kind words of recognition, Kind Regards Tony Gibbons General Sales Manager

Rated 4 out of 5 stars

The staff were a delight to have…

The staff were a delight to have dealings with, good natured and polite.

From an administrative point of view, the process of collecting a brand new vehicle did, to an outsider, seem rather convoluted. Perhaps a system whereby one person takes the process to conclusion would be easier for a customer to understand.

June 24, 2021
Rated 5 out of 5 stars

Brilliant service

Brilliant service, very professional, got exactly what I needed, would highly recommend

June 24, 2021
Unprompted review
Sytner Group - North Wales SEAT logo

Reply from Sytner Group - North Wales SEAT

Hi Claire, Thank you for your 5 star review, it is very much appreciated, Kind Regards Tony Gibbons General Sales Manager

Rated 5 out of 5 stars

Love the car, purchased completely on the phone.

I purchased my new car completely over the phone as I live 300 miles away!
On the whole it went well, not the easiest way to buy a car, but I couldn’t find the model anywhere else so had to do it this way.

June 23, 2021
Sytner Group - North Wales SEAT logo

Reply from Sytner Group - North Wales SEAT

Hi Mr North, here at North Wales Seat we pride ourselves on delivering a first class customer service to all of our customers, I apologise to you that on this occasion we have fallen short of that benchmark, Kind Regards Tony Gibbons General Sales Manager

Rated 5 out of 5 stars

This is the second occasion on which…

This is the second occasion on which Arron has assisted us to purchase a new car, each time the transaction has been extremely smooth and hassle free.
Arron is so helpful and a good communicator. On this occasion we also had input from Chris and Laura. The former assisted us because we failed to fill in forms digitally but he made it possible for us to visit the showroom at our convenience and clearly explained the procedure. Laura handed over our new car and took possession of our old one, a really delightful young lady, confident, efficient and understanding.

May 28, 2021
Unprompted review
Sytner Group - North Wales SEAT logo

Reply from Sytner Group - North Wales SEAT

Hi Mary, thank you for recognising the team in this way Arron Laura and Chris will be so happy to be recognised like this :) Kind Regards Tony Gibbons General Sales Manager

Rated 5 out of 5 stars

I recently bought a new car from…

I recently bought a new car from Llandudno Junction arran Williamson was the salesman he was absolutely fantastic really went the extra mile to get me exactly what I was looking for he was really really helpful and a well mannered I would definitely recommend Aaron as your salesman to anybody thinking of buying a new vehicle five star review from me

April 6, 2021
Sytner Group - North Wales SEAT logo

Reply from Sytner Group - North Wales SEAT

Hi Mr Knight, thank you for those kind words and great 5 star review, Arron will be thrilled Kind Regards Tony Gibbons General Sales Manager

Rated 5 out of 5 stars

Part Exchange at Sytner SEAT North Wales

I had made an appointment to pick up a second hand SEAT Ibiza which Sytner in Llandudno had arranged to move for me from their branch in Cardiff. I was kept in touch at all times with progress on the purchase and updated on the special Covid arrangements that were being operated at the dealership. On arrival everything was clear and all the paperwork had been prepared ready for the handover and part exchange. The member of the team who dealt with me was very professional and the whole process which could have been very stressful was handled smoothly and safely. The car itself is in excellent condition as I have come to expect from this dealership.

January 19, 2021
Sytner Group - North Wales SEAT logo

Reply from Sytner Group - North Wales SEAT

Hi David, thank you for taking the time to post such a great review, it is a pleasure to see the team being recognised in this way...Kind Regards Tony Gibbons General Sales Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look