Dan stott was the reason for the purchase of the vehicle , with his help to choose the one we needed for us both and the Dog, The way he set up the car for disabled wife was great. She can get in and... See more
Company replied
Location
Switch locationThe Point,Conway Road,Llandudno Junction, LL31 9AY North Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were very helpful with all aspects of changing cars from choosing a replacement to keeping us informed of delivery dates and hand over times, answering all the questions promptly. Then when... See more
Company replied
Thank you for the team working North Wales Škoda, I met Aston who's pleasant man and showed me 2 cars for test drive. Aston supported me to drive an automatic car for first time, although I've drivin... See more
Company replied
Relaxed atmosphere and friendly sales people. Not over pushy and always pleasant when we asked a question. The main thing was that when offered a test drive the sales were very confident we would en... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Point,Conway Road,Llandudno Junction, LL31 9AY, North Wales, United Kingdom
- 01492 585755
4.2
Great
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the minute we stepped into the…
From the minute we stepped into the show room we were given all the help/advice we needed. Ben was absolutely brilliant, went over all models of the car we were interested in, handover was above and beyond a++++++
July 1, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words. We are delighted to hear that you had a positive experience at our Skoda showroom. Our team, especially Ben, takes pride in providing excellent customer service. We hope you enjoy your new car and look forward to seeing you again in the future.
The experience was first class from…
The experience was first class from start to finish, was kept informed at all stages from ordering to collection of car, any queries or problems were dealt with immediately,at collection everything was explained,app put on phone and could not have been smoother, a gentleman called Ben Goodier dealt with us and he was excellent, I would recommend North Wales Skoda to anyone . Tom Sykes
June 14, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your glowing review, Thomas! We are delighted to hear that you had a first-class experience with us, from start to finish. We will be sure to pass on your kind words to Ben and the rest of our team. Thank you for recommending us!
Skoda kamiq
Excellent product and knowledgeable staff for whom nothing was too much trouble.
June 21, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words, Mr Coyne. We are delighted to hear that you had a positive experience with our Skoda dealership in North Wales. Our team takes pride in providing excellent service and we are always happy to assist our customers in any way we can.
The staff were very helpful
The staff were very helpful with all aspects of changing cars from choosing a replacement to keeping us informed of delivery dates and hand over times, answering all the questions promptly. Then when the car arrived explaining the why's and wherefore's of the car taking well over an hour doings so. Making sure I knew where everything is and how it works before I drove off.
June 4, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words, Janet. We are delighted to hear that you had such a positive experience with us. We strive to ensure that our customers are fully informed and comfortable with their new car, and it's great to hear that we achieved this for you. We look forward to seeing you again soon.
Trouble free experiene
We dealt with Mathew Jones throughout the whole deal. He was very professional, courteous and understanding which made the transaction smooth and easy.
May 20, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words, Meirion. We are delighted to hear that Mathew was able to provide you with a smooth and easy transaction. We strive to provide the best customer service and it's great to hear that we have achieved this.
Well happy with the car and the help we…
Well happy with the car and the help we got of Dan
May 24, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words! We are delighted to hear that you are happy with your car and the help you received from Dan. We strive to provide the best customer service and we are glad that we could meet your expectations.
Poor advice
New to looking after a car after loss of husband
Warning light came on rang Skoda mechanic didn't know what it was get it towed and they'd look at it on a date 8 days away
So drove to another garage who recognized tyre pressure light and dealt with it problem solved in 10 minutes not impressed
May 2, 2024
Unprompted review
Reply from Sytner Group - North Wales Skoda
Hi Angela, I apologise that we did not have a booking slot available right away for you , we are currently processing over 80 vehicles per day and we are booked solid for 8 - 10 days, I am sorry to hear about the loss of your husband and we wish you all the best for the future, Kind Regards Tony Gibbons General Sales Manager
Excellent service
Leah, the sales person, went over and above in the process of changing cars. She kept us up to date as well us spending time explaining the ‘new’ features of the car. She has also called twice to check that we were happy with the car and to answer queries.
April 25, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words about Leah and the service you received at North Wales Skoda. We are delighted to hear that Leah went above and beyond to ensure you were happy with your new car. We strive to provide the best customer service and it is great to hear that Leah was able to do this for you. We are also pleased that she was able to answer any queries you had and that she followed up with you to make sure you were happy. We hope you continue to enjoy your new car and thank you for your review.
Test Drive
I booked a test drive through the dealers website. On arrival was told that the member of staff booked to undertake the test drive was doing something else. To make matters worse the dealership had not organised the car I wanted to test drive. Had a wasted 70mile round trip. Would not feel confident now to buy a car form this dealership.
March 28, 2024
Unprompted review
Reply from Sytner Group - North Wales Skoda
We are sorry to hear about your experience at North Wales Skoda. We understand how frustrating it can be to make a long journey and not have the car you wanted to test drive available. We would like to invite you to contact our Head of Business, Nathan Smith, nathansmith@sytner.co.uk, to discuss this further. We take customer service very seriously and would like to ensure that you have a positive experience with us. We hope to hear from you soon.
Excellent service from start to finish
My experience was buying a new Škoda. Dealt with Ben Goodier the service from start to finish was excellent. Ben and Nathan got me the best deal and I was very happy. The ŠKoda staff are the friendliest. Lot better experience than the VW showroom
March 14, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words Colin. We are delighted to hear that you had such a positive experience with us here at North Wales Skoda. We strive to provide the best customer service and are pleased that Ben and Nathan were able to get you the best deal. We are also glad that you found our staff to be friendly and that you had a better experience than at the VW showroom. We hope to see you again soon and wish you all the best with your new Škoda.
Mat Jones Very patient and polite
Mat Jones Very patient and polite
February 26, 2024
Unprompted review
Reply from Sytner Group - North Wales Skoda
Hi Alan. We are delighted to hear that Mat was patient and polite. We strive to provide the best customer service and it's great to hear that we have achieved this. Thank you for your feedback.
From the outset i was welcomed by Dan…
From the outset i was welcomed by Dan who was friendly without being pushy he made the whole process a breeze stopping to answer any questions and going back over anything I was unsure about then keeping in touch to update me on the progress and extrapolated delivery date I could not recommend the service highly enough and am extremely happy with the new car
February 20, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words Mr Bryan. We are delighted to hear that you had a great experience with Dan and that you are happy with your new car. We strive to provide the best customer service and we are glad that we could make the process a breeze for you. We value your feedback and we are glad that you were satisfied with our service. We look forward to seeing you again soon.
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff, Ben and Nathan are both great
February 2, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words, Helen. We are delighted to hear that you had a great experience with Ben and Nathan. At North Wales Skoda, we strive to provide the best customer service possible and it's great to hear that our team have achieved this. We hope to see you again soon and if there is anything else we can do for you, please don't hesitate to get in touch. Thank you for choosing North Wales Skoda.
Excellent Staff who made the whole…
Excellent Staff who made the whole process of buying a new vehicle a pleasure
January 23, 2024
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words, Mr Venton. We are delighted to hear that you had a pleasant experience with us. We strive to provide the best customer service and are glad that we could make your purchase a pleasant one.
I live some 300 plus miles away from…
I live some 300 plus miles away from the dealer
Saw the car advertised on pistonheads and after a few phone calls and a video of the 10 month old Octavia VRS Diesel I felt confident to do a deal over the phone with Dan without seeing the car
Then the fun started I had arranged to drive up from Devon early hours of Wednesday 13th Dec and bring up my p/x and collect the VRS but on the Monday I fell over and broke my hip resulting in a complete hip replacement Tuesday morning
Dan set the wheels in motion and arranged for the car to be delivered to Devon Monday 18th not the excitement I had planned but it all went very smoothly
apart from now I have to wait until the end of January to enjoy the car which I am sure I will
Thanks again to Dan for making this happen and to the Driver Vic who delivered it
Great effort from Sytner group
Regards
Nick H
December 18, 2023
Unprompted review
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words, Nicholas. We are delighted to hear that you had a great experience with us here at North Wales Skoda. We are so pleased that Dan was able to arrange for the car to be delivered to you in Devon, despite your unfortunate accident. We hope you enjoy your new Octavia VRS Diesel and that you have a safe and speedy recovery. We would like to thank you for your custom and we look forward to seeing you again soon.
The salesman
The salesman , Ben Goodier , could not have been more helpful . Nothing was too much trouble and he was not in the least pushy . I know if I have any problem he will be only too happy to help ,
December 6, 2023
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words Richard. We are delighted to hear that Ben was able to provide you with such an excellent service. At North Wales Skoda, we strive to ensure that all of our customers have the best possible experience and it is great to hear that Ben was able to make this happen for you. We hope that you are enjoying your new car and if you ever need any help or advice, Ben will be more than happy to assist. Thank you again for your review.
Friendly informative so so helpful we…
Friendly informative so so helpful we were buying an electric car and didn’t really have a clue. Dan our salesperson was amazing
December 1, 2023
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words Sue. We are delighted to hear that Dan was able to provide you with the information and assistance you needed when purchasing your electric car. At North Wales Skoda, we strive to provide our customers with the best possible service and it is wonderful to hear that we have achieved this. We hope you enjoy your new car and look forward to seeing you again soon.
Thank you for the team working North…
Thank you for the team working North Wales Škoda, I met Aston who's pleasant man and showed me 2 cars for test drive. Aston supported me to drive an automatic car for first time, although I've driving licence for 34 years but always driving manual ones within UK.
My great thanks to Aston as I got in touch if there are any issues.
November 15, 2023
Reply from Sytner Group - North Wales Skoda
Thank you for your kind words Samie. We are delighted to hear that you had a positive experience with our team at North Wales Škoda. We are especially pleased to hear that Aston was able to help you with your first experience of driving an automatic car. We are committed to providing excellent customer service and we are glad that you felt supported throughout your experience. We hope that you are enjoying your new car and if you have any further questions or queries, please do not hesitate to get in touch. Thank you again for your review. Kind Regards, Tony Gibbons General Sales Manager
Reasonably priced quality cars
Reasonably priced, quality cars and excellent customer service.
November 20, 2023
Reply from Sytner Group - North Wales Skoda
Thank you for your 5 star review AliO! We are delighted to hear that you had a great experience with North Wales Skoda. We strive to provide our customers with quality cars at reasonable prices, as well as excellent customer service. We are glad that you were satisfied with your experience and we look forward to seeing you again soon. Thank you for your kind words and for taking the time to leave us a review.
Reply from Sytner Group - North Wales Skoda
Hi Kurt. We're delighted to hear that you had a positive experience with us. Hope to see you soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.