Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple check in at reception. Lane was ready. Easy to play. No issues with the playing itself. Website was playing up while trying to book (kept crashing on multiple devices for multiple people), whic... See more
Company replied
The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more
Company replied
Great party for my 7 year old and his friends! The host was fantastic considering she was running 2 parties at the same time. The kids enjoyed the songs & having a dance inbetween the bowling & having... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Aragon House, MK43 0EQ, Cranfield, United Kingdom
- 0333 034 6100
- www.tenpin.co.uk
4.2
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kids loved it very clean and well…
Kids loved it very clean and well maintained
Staff were very friendly and helpful
August 26, 2026
Reply from Tenpin
Hi Ian
Thank you for taking the time to leave us such a wonderful 5-star review! We are so pleased to hear that your children loved their visit and that you found our venue clean and well-maintained. It's also fantastic to know that our staff were friendly and helpful. We hope to welcome you all back again very soon! Best wishes - Clare
Easy to book online.
Easy to book online.
Everything went smoothly when we arrived and we all had a great time.
Staff were great.
August 26, 2026
Reply from Tenpin
Hi Steven
Thank you for your wonderful 5-star review! We're so pleased to hear that booking online was easy and that everything went smoothly during your visit. It's fantastic to know you all had a great time and that our staff were great. We hope to welcome you back again soon! Best wishes - Clare
Reply from Tenpin
Hi Matthew
Thank you for taking the time to rate us 5 stars! We are delighted to hear that our staff were helpful and that you enjoyed the upgrade. We hope to welcome you back again soon! Best wishes - Clare
Reply from Tenpin
Hi Naomi
Thank you for your lovely 5* review! We are so pleased to hear that you found our team helpful, our facilities clean, and our online booking offered good value. We hope to welcome you back again very soon! Best wishes - Clare
The Crewe branch had a good vibe!
The Crewe branch had a good vibe & staff were friendly and welcoming.
The bowling experience was great.
We also used the arcade with great choice of pool, air hockey, basketball etc.
August 24, 2026
Reply from Tenpin
Hello
Thank you for your 5-star review! We're so pleased to hear that you enjoyed the atmosphere and found our staff friendly. It's great that you had a fantastic time bowling and exploring our arcade games. We hope to see you again soon! Best wishes - Clare
Staff were fantastic
Staff were fantastic. Really helpful and kept kids occupied while we were waiting for the karaoke room to be fixed by technician.
August 21, 2026
Reply from Tenpin
Hi Leanne
Thank you for your fantastic 5-star review! We're so pleased to hear that our team was helpful and kept the children entertained during your visit. We hope to see you again soon! Best wishes - Clare
I haven't been since your makeover and…
I haven't been since your makeover and it was fabulous. So much to do.
My only negative is that you don't serve decaf coffee!
August 26, 2026
Reply from Tenpin
Hi Amy
We're glad you enjoyed our recent updates and all the activities available! We appreciate your feedback regarding decaf coffee and will certainly consider adding it to our offerings. Best wishes - Clare
One of the holes on the crazy golf…
One of the holes on the crazy golf wasn’t working, this was brought to the attention of one of your colleagues who just shrugged her shoulders. No help whatsoever !!!!!
August 26, 2026
Reply from Tenpin
Hi Kelly
We are so happy to hear that you and your kids had such a lovely time with us! Thank you for the wonderful 5-star review. Best wishes - Clare
Great time in karaoke 🎤- really good…
Great time in karaoke 🎤- really good fun. Staff were lovely there
August 26, 2026
Reply from Tenpin
Hi Julia
Thank you for your fantastic 5-star review! We're so happy to hear you had such a great time in karaoke and that our staff were lovely. We hope to see you again very soon for more fun! Best wishes - Clare
Our experience
Walked in and it helped that it was quiet but music was too loud we attended though haf send for my son and he felt it was a bit too loud. The food wasn’t that great and didn’t eat the burgers very plain and flavourless and I’m sure we got a jug of drink included last time we did this so not to have this option I thought was disappointing
We did have a lovely day other than those things
August 26, 2026
Reply from Tenpin
Hi Stacey
Thank you for your feedback. We're glad to hear that you had a lovely day overall despite some concerns. We apologize that the music was too loud and that the food did not meet your expectations. We will pass your comments on to the team for review and improvement. Best wishes - Clare
It was my sons 13th birthday and I…
It was my sons 13th birthday and I booked a later tag party in the nantgarw tenpin, the booking process was easy, it was fantastic, they all had a wonderful time, the staff were friendly and helpful, they loved the lazer tag, I would definitely recommend
August 26, 2026
Reply from Tenpin
Hi Sarah
Thank you for the wonderful 5-star review! We are so happy to hear that your son's 13th birthday laser tag party was fantastic and that everyone had a wonderful time. It's great to know that the booking process was easy and that our team was friendly and helpful. We hope to see you all again soon! Best wishes - Clare
Staff were brilliant!
Staff were brilliant!! Went above and beyond.
Kids had so much fun!
August 26, 2026
Reply from Tenpin
Hello
Thank you for your fantastic 5-star review! We are so pleased to hear that our team went above and beyond for you and that the children had such a wonderful time. We hope to welcome you back again very soon! Best wishes - Clare
Very helpful staff and very friendly
August 26, 2026
Reply from Tenpin
Hi Amy
Thank you for taking the time to leave us a wonderful 5* review. We are so pleased to hear that you found our team members helpful and friendly throughout your visit. We do hope to see you again very soon. Best wishes - Clare
Easy to book on line
Easy to book on line . Polite efficient reception . Great electronic scoring.
August 26, 2026
Reply from Tenpin
Hi Eustace
Thank you for your fantastic 5-star review! We are so pleased to hear that you found the booking process easy, our reception efficient and polite, and that you enjoyed our electronic scoring. We hope to welcome you back again soon! Best wishes - Clare
Great day out!
The new refurbished space looks incredible! Always enjoy bowling but to now have a soft play for my 2 year old just makes it even better 😁
August 26, 2026
Reply from Tenpin
Hi Jessica
Thank you for your fantastic 5-star review! We're thrilled to hear that you love our newly refurbished space and that the addition of the soft play area makes your visits even better for your little one. We hope to see you again soon! Best wishes - Clare
Reply from Tenpin
Hi Khalid
We're glad you enjoyed the bowling and food! We appreciate your feedback regarding the music volume and will certainly consider lowering it. Best wishes - Clare
We came late with the kids that Friday
We came late with the kids that Friday. Instead of 4 pm we arrived 1 hour late due to the bad traffic on the m6. Fortunately the girl behind the bar told us there is no problem at all. With a smile as well. Thanks for everything. 7 of us and we have a great time for my birthday.
August 21, 2026
Reply from Tenpin
Hi Chris
Thank you for your wonderful 5-star review! We're so pleased to hear that despite the traffic, you and your family had a great time celebrating a birthday with us, and that our team was able to make your visit enjoyable. We hope to see you again soon! Best wishes - Clare
Good
It's a good place to visit and they have a good game to play with. It's was a fun. Thanks.
August 26, 2026
Reply from Tenpin
Hello
Thank you for your 5-star review! We're so happy to hear that you had a fun visit and enjoyed the games. We hope to see you again soon! Best wishes - Clare
Had a great time staff were pleasant…
Had a great time staff were pleasant and helpful food was delivered still hot
August 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.