The AA Breakdown Cover Reviews 206,796

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their expertise in diagnosing and resolving issues efficiently. Many people appreciate the quick response times and the excellent customer service, noting that the delivery service is also highly effective. However, some customers also noted issues with the reporting process, describing it as frustrating and repetitive. A few other people also felt that the response time was not always as quick as expected, especially considering the cost of membership, and some experienced confusion with communication regarding their service.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Response time

Consumers generally express satisfaction with the response times. Many customers report quick arrivals, often... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The AA kept us informed of progress of patrolman’ arrival. He exceeded expectations by arriving 30 minutes earlier than expected. Ian contacted us just before he arrived and gave a great deal of comfo... See more

Rated 5 out of 5 stars

Battery was completely flat. Contacted AA through their website that is really easy to navigate and swift. Got the acknowledgement straight away. Dan the amazing AA patrol mechanic arrived within an h... See more

Company replied

Rated 5 out of 5 stars

No one likes to have a mechanical breakdown but when it happens and you see your saviour arriving in a bright yellow van, you breathe a sigh of relief. Then you meet your saviour who obviously wan... See more

Rated 5 out of 5 stars

The AA engineer arrived earlier than expected and quickly diagnosed the problem. He carried out some tasks which he advised were temporary but made my vehicle safe to drive home. He kindly waited a f... See more


Company details

  1. Car Repair and Maintenance
  2. Insurance Agency
  3. Mechanic
  4. Telematics Service
  5. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. AA arrived well in advance of notified arrival on app. Unable to make repair on site so recovery back to my home address. Joel the AA mechanic was very professional and recovery by him to my home address excellent.

May 14, 2026
Rated 5 out of 5 stars

After a very poor start to the help…

After a very poor start to the help request which was down to the bank operative
Graham phoned prior to arrival and was superb from start to finish, explaining every step of his work
Quick turnaround and one very happy customer

May 14, 2026
Rated 5 out of 5 stars

Excellent Service

The AA mechanic was able to identify the cause of the issue immediately, while also showing concern for our safety by following behind us to make sure the vehicle was able to get us home, as the part needed was not available at the time of the breakdown.

May 12, 2026
Rated 5 out of 5 stars

Excellent!

Excellent service from James in Barnstaple. Thank you for taking the time to explain and sort out my battery issue.
Super fast response time too.

May 14, 2026
The AA Breakdown Cover logo

Reply from The AA Breakdown Cover

Hi Harri, we're thrilled that James could get you back on the move with a new battery 🥰🔋.

Rated 4 out of 5 stars

Good service once the AA man arrived

Once I succeeded in registering my breakdown – which seemed to be several times – the service was good. The AA man arrived well within the time and was polite and helpful and explained exactly what his diagnosis was and what I needed to do.

May 14, 2026
Rated 5 out of 5 stars

Very impressed

David (AA patrol) was brilliant. He arrived promptly, gave me a quick rundown on what he was doing. He did a temporary repair on my tyre to get me to the garage and followed me to make sure I got there safely. He then came into the garage to explain the cause of the puncture and assisted me with taking photographs for the insurance. He was friendly, polite and in my opinion went above and beyond. Great guy.

May 14, 2026
Rated 5 out of 5 stars

Broken down on major road

In bad weather & major traffic jams due to accident Daniel still managed to reach me in just over an hour. He was extremely helpful. Topped up coolant with water & followed me off the major road to a side turning about a mile further on where he took a good look and advised me to call my garage if had one. He then proceed to follow me all the way to garage to ensure I arrived safely for which I was so grateful. Excellent service. Thank you Daniel

May 14, 2026

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