The AA kept us informed of progress of patrolman’ arrival. He exceeded expectations by arriving 30 minutes earlier than expected. Ian contacted us just before he arrived and gave a great deal of comfo... See more
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Review summary
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Battery was completely flat. Contacted AA through their website that is really easy to navigate and swift. Got the acknowledgement straight away. Dan the amazing AA patrol mechanic arrived within an h... See more
Company replied
No one likes to have a mechanical breakdown but when it happens and you see your saviour arriving in a bright yellow van, you breathe a sigh of relief. Then you meet your saviour who obviously wan... See more
The AA engineer arrived earlier than expected and quickly diagnosed the problem. He carried out some tasks which he advised were temporary but made my vehicle safe to drive home. He kindly waited a f... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- www.theaa.com
4.8
Excellent
207K reviews
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AA app was easy to report the breakdown…
AA app was easy to report the breakdown it gave location of my car and arrival time for AA van.
Fault diagnosis was quick and several repair options discussed a local garage was sorted 3rd one tried
We were escorted to garage and taken back home
Very friendly 👍👍
May 15, 2026
AA are very helpful when they give you…
AA are very helpful when they give you a time of attendance they arrive within that time. They sort all the problems out for you as quickly as possible.7u
May 15, 2026
It was great from start to…
It was great from start to finish,everything explained and done very competently. I think the AA is a great service, wouldn't be without it, gives me great confidence.
May 15, 2026
The AA call handler was very polite and…
The AA call handler was very polite and professional, I had purchased European breakdown insurance online but the payment hadn’t been processed, David the call handler resolved the issue and was extremely polite and helpful. I wish that all helplines we staffed with people like David.
May 14, 2026
Unprompted review
I was very impressed with the ease of…
I was very impressed with the ease of logging my breakdown in the App. The call out was within one hour.
May 15, 2026
Managed finally to get to work
Managed finally to get to work, just a bit concerned that the ETA kept changing frequently once booked
May 15, 2026
Gooddddd conpsny
May 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The AA Breakdown Cover
We're over the moon to hear this, Syed 🚗💛.
Not all heroes wear capes
I was rescued in a timely manner, very helpful and knowledgeable chap.
May 15, 2026
Very helpful
Very helpful. Quick response time. Diagnosed my car quickly and gave me advice on what to do next.
May 15, 2026
Thank you Harry for your help
May 15, 2026
The AA man was very helpful and…
The AA man was very helpful and knowledgeable he did a good job and friendly done your company good work thanks you
May 15, 2026
First class service
May 15, 2026
Quick arrival and professional felt with
May 15, 2026
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