Initially we purchased shoes online through a third party website and were informed that the order would be fulfilled by the Online Shoe Shop Ltd. we were given a delivery date range which was outsid... See more
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See what reviewers are saying
Bought a pair of boots from this company, through Amazon. As some comments gave concerns about sizing, I tried them on as soon as they arrived the next day. The fit was perfect. Some weeks later, whe... See more
I was extremely doubtful, given the record of online clothing sales, but was very pleasantly surprised that these were top quality shoes. The only negative is that there are no shoes with leather sole... See more
I ordered some wellies for the wife, however next day I received an email stating these wellies out of stock until March. However they issued a full money back immediately and apologised for the incon... See more
Company details
Written by the company
The Online Shoe Shop Ltd is a family-run footwear specialist with roots in the UK footwear trade since the late 1970s. Proudly connected to the UK’s finest footwear institutions, we’re renowned for our ability to present sophisticated and progressive designer collections alongside elegant interpretations of classic footwear — all available online for customers who value quality, fit and timeless style.
Contact info
69 Wharfdale Road, B11 2DA, Birmingham, United Kingdom
- info@theonlineshoeshop.com
- www.theonlineshoeshop.com
4.3
Excellent
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Second time using them,truthful
Second time using them,truthful, timely,
Great products easy and better than spending time running round shops.
March 18, 2024
Excellent Service
Excellent Service, fast delivery, excellent product.
Fast refund due to not fitting.
March 10, 2024
Very comfortable slip ons
I’ve been looking for these shoes in black for quite some time, I already have them in various colours as they are so comfortable, got them on this site at a reasonable price
March 2, 2024
I ordered some wellies for the wife
I ordered some wellies for the wife, however next day I received an email stating these wellies out of stock until March. However they issued a full money back immediately and apologised for the inconvenience. Although I didn't get the wellies they responded very quickly and effectively so I will do business with this company in the future.
January 23, 2024
Quality product at a good price
Quality product at a good price. Easy on-line system and prompt delivery.
November 16, 2023
Bought before from this company and…
Bought before from this company and once again not disappointed, boots are quality and so is the price, quick delivery as well can’t fault them.
October 27, 2023
Exactly as expected
Exactly as expected, quick dispatch and delivery, great price and a quality product, couldn't ask for more!
October 14, 2023
Easy to find and order what I wanted
Easy to find and order what I wanted. Quick despatch of goods.
October 6, 2023
A good quality pair of shoes at a…
A good quality pair of shoes at a reasonable price. I was informed quickly that the colour I wanted was unfortunately not in Stock but an alternative was available, I accepted the alternative and delivery was promptly made as promised. So nice to be kept informed of possible problems early.
September 27, 2023
Shoes for picky son!
Found exactly what I was looking for, fast delivery and all for an excellent price
August 20, 2023
Goods ordered delivered in good time
August 15, 2023
An excellent purchase
An excellent purchase, just as what I expected, took me back to the eighties.
July 8, 2023
Work boots that I wanted
Work boots that I wanted, at a very good price and prompt delivery.
July 3, 2023
No free returns offered
July 7, 2023
Faulty product, seller not interested
I bought some school shoes for my daughter last September via their Ebay store (theonlineshoeshop) order number 26-09051-44540. The order was delivered fine however the shoes were too big so decided to keep them so she can grow into them instead of returning.
Finally they fitted her and she wore them to school on Wednesday the 7th of June 2023 for the first time. When we picked her up from school she was wearing a pair of old slippers that the school keep for emergencies, the whole sole had come off from her shoes, I contacted the seller sharing the photos, the shoes look new, anyone looking at them can tell that they have not been used and despite when the item was bought the seller has responsibilities to deal with the faulty products. These people don't want to hear about it, saying the return policy is 60 day, fair point if we changed our mind but the item is faulty therefore they should offer a solution
It's a shame really as I work in the industry and it's easy, all faulty products are credited by the manufacturer when they are faulty.
It's a big disappointment that they won't even bother to reply to my messages.
June 7, 2023
Unprompted review
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