Initially we purchased shoes online through a third party website and were informed that the order would be fulfilled by the Online Shoe Shop Ltd. we were given a delivery date range which was outsid... See more
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See what reviewers are saying
Bought a pair of boots from this company, through Amazon. As some comments gave concerns about sizing, I tried them on as soon as they arrived the next day. The fit was perfect. Some weeks later, whe... See more
I was extremely doubtful, given the record of online clothing sales, but was very pleasantly surprised that these were top quality shoes. The only negative is that there are no shoes with leather sole... See more
I ordered some wellies for the wife, however next day I received an email stating these wellies out of stock until March. However they issued a full money back immediately and apologised for the incon... See more
Company details
Written by the company
The Online Shoe Shop Ltd is a family-run footwear specialist with roots in the UK footwear trade since the late 1970s. Proudly connected to the UK’s finest footwear institutions, we’re renowned for our ability to present sophisticated and progressive designer collections alongside elegant interpretations of classic footwear — all available online for customers who value quality, fit and timeless style.
Contact info
69 Wharfdale Road, B11 2DA, Birmingham, United Kingdom
- info@theonlineshoeshop.com
- www.theonlineshoeshop.com
4.3
Excellent
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the boots and great…
Very happy with the boots and great customer service
May 27, 2023
Great price quick delivery wicked
March 18, 2023
I found the best price for what I was looking for!
I found what I was looking for at a price that blew my mind. I put in my order, paid for them, and they were at my door in no time.
August 29, 2022
Unprompted review
Great shopping experience all round
Great shopping experience all round
Great products
September 11, 2022
Great shoes at a great price
August 3, 2022
Excellent shoes and fantastic service
July 31, 2022
Bought a pair of work boots on 28th…
Bought a pair of work boots on 28th November it now January 20th and they are falling apart already will never buy here again absolutely awful sent messages just said it gone over there 60 day period so now got spend more money on more boots 😡😡
January 20, 2022
Unprompted review
Sent wrong size shoe
Sent wrong size shoe, i emailed asking to be aent the correct size and no answer
December 15, 2021
Reply from The Online Shoe Shop Ltd
No email received. Please email your query to info@theonlineshoeshop.com
Sent the incorrect size
Sent the incorrect size, emailed as there is no phone number to contact. Still waiting for a response
November 5, 2021
Reply from The Online Shoe Shop Ltd
No email received. Please email your query to info@theonlineshoeshop.com
There is no detailed info about returns…
There is no detailed info about returns & no label.
June 17, 2021
Unprompted review
EXCELENT IN ALL…
EXCELENT IN ALL ASPECTS,QUALITY,PRICE,FIT AND LOOKS.THESE BOOTS STAND UP IN ROUGH CONDITIONS AND ARE REALLY WATER PROOF.
April 30, 2021
School Shoes
I purchased school shoes for my little boy, I was impressed with the quality and price.
March 17, 2021
Terrible seller
Ordered shoes via ebay but sent the wrong size. Returned but they didn't process the refund. . No shoes, cost of return and 50 quid out of pocket. Avoid like the plague.
March 8, 2021
Unprompted review
Love these boots
Love these boots, my 2nd pair. I now have black and grey.
Sooooo comfortable and warm and waterproof.
They have really good grip so are perfect in icy weather.
I wear these for work as they are smart looking and also dress them down with jeans
No complaints and would definitely recommend
February 5, 2021
Excellent price and delivery
Delivery was excellent. Price is very good. The boots arrived the very next day and are looking exactly as advertised - lovely. I’m very pleased with my purchase. Not tried on yet as they are to be a Christmas present.
December 24, 2020
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