Initially we purchased shoes online through a third party website and were informed that the order would be fulfilled by the Online Shoe Shop Ltd. we were given a delivery date range which was outsid... See more
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See what reviewers are saying
Bought a pair of boots from this company, through Amazon. As some comments gave concerns about sizing, I tried them on as soon as they arrived the next day. The fit was perfect. Some weeks later, whe... See more
I was extremely doubtful, given the record of online clothing sales, but was very pleasantly surprised that these were top quality shoes. The only negative is that there are no shoes with leather sole... See more
I ordered some wellies for the wife, however next day I received an email stating these wellies out of stock until March. However they issued a full money back immediately and apologised for the incon... See more
Company details
Written by the company
The Online Shoe Shop Ltd is a family-run footwear specialist with roots in the UK footwear trade since the late 1970s. Proudly connected to the UK’s finest footwear institutions, we’re renowned for our ability to present sophisticated and progressive designer collections alongside elegant interpretations of classic footwear — all available online for customers who value quality, fit and timeless style.
Contact info
69 Wharfdale Road, B11 2DA, Birmingham, United Kingdom
- info@theonlineshoeshop.com
- www.theonlineshoeshop.com
4.3
Excellent
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good price rapid delivery
December 10, 2020
Terrible service and products
Purchased a pair of shoes less than 4 months ago and the sole is already coming off The Online Shoe Shop will not refund, exchange or repair so it was a waste of money and customer service is terrible never buying from them again.
November 24, 2020
Unprompted review
👍Bought these for my daughters upcoming
Bought these for my daughters upcoming birthday, they look good, can’t say about fit yet. Service was very quick and easy to order
November 20, 2020
Quick delivery.good quality product at…
Quick delivery.good quality product at an affordable price
September 28, 2020
Unprompted review
Excellent service and prompt delivery…
Excellent service and prompt delivery not to mention exceptional product. Would definitely use again and highly recommend to others. This is THE online shoe shop for me.
Satisfied customer.
August 21, 2020
Unprompted review
Excellent company
Great service, Great Prices will definitely use them again.
June 18, 2020
Unprompted review
great value and good delivery…
great value and good delivery considering the present pandemic
April 10, 2020
Unprompted review
Excellent all round.
Easy to order, quick and efficient delivery. Good shoes. Will be ordering from them again.
December 22, 2019
Unprompted review
Great service and boots exactly what I…
Great service and boots exactly what I wanted. Thank you
December 17, 2019
Unprompted review
Good quality shoes and service
Good quality shoes, easy website, good range and very good service. I would definetly recommend.
October 11, 2019
Unprompted review
Thank you for the speedy delivery and…
Thank you for the speedy delivery and excellent service. Couldn’t give you 5 stars as one trainer had a tongue that wasn’t even sewn in- had to sew it myself!?
May 21, 2019
Unprompted review
Lovely design
April 20, 2019
Unprompted review
Ordered twice and returned the surplus to our satisfaction
Initially we purchased shoes online through a third party website and were informed that the order would be fulfilled by the Online Shoe Shop Ltd. we were given a delivery date range which was outside our deadline and were unable to influence it via the third party website.
We next visited the Online Shoe Shop website and were able to place an identical order which met our deadline date. The shoes were delivered promptly to our satisfaction. We were not confident of the shoe size, so we ordered two sizes. We next organized the return of what was then 3 pair of shoes and it all went smoothly again to our satisfaction. Great experience very satisfied.
December 11, 2018
Unprompted review
Brilliant service from start to finish
Brilliant service from start to finish. Extremely speedy at getting the goods to you. Wish other companies would take a leaf out of The Online Shoe Shop Ltd.
October 17, 2018
Unprompted review
Came when they said they would and the…happy customer
Came when they said they would and the product was spot on
October 16, 2018
Unprompted review
Lovely shoes and really quick service
October 10, 2018
Unprompted review
Excellent service and good quality items
The Online Shoe Shop Ltd has a wide selection of items to choose from. Their customer service is excellent and the staff are polite and happy to help with any queries or problems. I would recommend them to all my family and friends.
September 19, 2018
Unprompted review
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