Initially we purchased shoes online through a third party website and were informed that the order would be fulfilled by the Online Shoe Shop Ltd. we were given a delivery date range which was outsid... See more
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See what reviewers are saying
Bought a pair of boots from this company, through Amazon. As some comments gave concerns about sizing, I tried them on as soon as they arrived the next day. The fit was perfect. Some weeks later, whe... See more
I was extremely doubtful, given the record of online clothing sales, but was very pleasantly surprised that these were top quality shoes. The only negative is that there are no shoes with leather sole... See more
I ordered some wellies for the wife, however next day I received an email stating these wellies out of stock until March. However they issued a full money back immediately and apologised for the incon... See more
Company details
Written by the company
The Online Shoe Shop Ltd is a family-run footwear specialist with roots in the UK footwear trade since the late 1970s. Proudly connected to the UK’s finest footwear institutions, we’re renowned for our ability to present sophisticated and progressive designer collections alongside elegant interpretations of classic footwear — all available online for customers who value quality, fit and timeless style.
Contact info
69 Wharfdale Road, B11 2DA, Birmingham, United Kingdom
- info@theonlineshoeshop.com
- www.theonlineshoeshop.com
No recent history of asking for reviews
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Nice boots came on time very happy👍👍
Highly recommend
Prompt and informative customer service. Received my boots the next day - very good service!
Good prices great service
Great service
I would use this company again. Shoes didnt fit. Had to return them unfortunately. I rated 5 stars because the ordering and returns service were quick and efficent
very good site
very good site, shoes good prices, delivery also good, would recommend.
A**** excellent
Best Design and 100% authentic
Best Design and 100% authentic andGreat boots at a great price

Reply from The Online Shoe Shop Ltd
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