Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
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Omar was great at explaining everything…
Omar was great at explaining everything to me, and made my experience simply and eaay.
August 11, 2026
Unprompted review
Reply from Three UK
What a sweet 5 star rating, Sophie! Omar is truly exceptional, and we’re so happy to know he made everything right for you. Thank you! ☺️ — Three Social Media Team
Pagan was extremely helpful and such a…
Pagan was extremely helpful and such a lovely lady, she was easy to talk to and communication was amazing
August 11, 2026
Unprompted review
Reply from Three UK
Hello Chloe, we’re pleased to hear Pagan provided such friendly and helpful guidance. Thank you for sharing your experience – Three Social Media Team
great service
August 11, 2026
Unprompted review
Reply from Three UK
Thank you, Lucy, for your 5 star review. We’re delighted to hear that you had a wonderful experience 😊 - Three Social Media Team
Ozair was fantastic
Ozair was fantastic, i came in for a query and walked out with a new phone and homebroadband.
August 11, 2026
Unprompted review
Reply from Three UK
Hi Richard. Thank you for sharing your experience, and it is wonderful to hear that Ozair provided such fantastic assistance during your visit. We are thrilled that you left happy with a upgraded setup, and we appreciate your support.— Three Social Media Team
Jamil helped me set up my broadband and…
Jamil helped me set up my broadband and sim plan. Lovely gent
August 11, 2026
Unprompted review
Reply from Three UK
Hi Yvonne, thank you for sharing your experience. We’re delighted to hear Jamil made the setup process smooth and straightforward for you.
– Three Social Media Team
Amazing experience
Amazing experience, new phone and transfer. Domain and eve we're great.
August 11, 2026
Unprompted review
Reply from Three UK
Thanks for sharing, 🎉 David! Domain and Eve clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Good service
August 11, 2026
Unprompted review
Reply from Three UK
This made our day 🌈 Robin. We're pleased everything met your expectations 💜
- Three Social Media Team
Sangita gave amazing deals with very…
Sangita gave amazing deals with very good customer service. Very happy with service
August 11, 2026
Unprompted review
Reply from Three UK
Hi, Chinazor. We're thrilled to hear that Sangita looked after you so well. Thank you for sharing your feedback with us! 🥰 - Three Social Media Team
Lewis helped me transfer my apps and he…
Lewis helped me transfer my apps and he made everything eash for us. Amazing service
August 11, 2026
Unprompted review
Reply from Three UK
Thanks so much, William! We’re delighted you had such a positive experience with Lewis, and your kind words mean the world to our team. 😊 – Three Social Media Team
Visited Clare again at 3
Visited Clare again at 3. Once again fantastic customer service as always.
August 11, 2026
Unprompted review
Reply from Three UK
Hello Ree, we appreciate your feedback and it’s nice to hear Clare has been consistently helpful during your visits – Three Social Media Team
Peter was very good
Peter was very good, very patient and I am very happy to be served my him every time.
August 11, 2026
Unprompted review
Reply from Three UK
Thank you for your kind words, Elizabeth. We’re thrilled to know Peter took great care of you. 🙌 — Three Social Media Team
Jake was super helpful
Jake was super helpful and was really quick at sorting out my phone needs and sharing details about my tablet queries, helping me make an informed decision.
August 11, 2026
Unprompted review
Reply from Three UK
Hey Vicci, it’s great to hear that Jake provided such efficient support and helped you feel confident about your options. Thank you for sharing your experience with us! 😊
-Three Social Media Team.
Dear 3 Customer Services,
Dear 3 Customer Services,
I am writing again because I have still not received any response to my previous emails or complaint.
I have given you sufficient time to respond, but I am disappointed that nobody has contacted me or provided any explanation.
If I do not receive a response to my complaint promptly, I will have no choice but to cancel my Direct Debit to prevent any further payments being taken from my bank account, especially as the amount has increased from £89 to £94 without a satisfactory explanation.
I would prefer to resolve this matter directly with 3, but I need a response from you.
Please treat this as an urgent matter and contact me as soon as possible.
Kind regards,
Jassim
August 11, 2026
Unprompted review
Reply from Three UK
Hi Jassim,
We're sorry to hear this is still ongoing. We can understand why you'd be concerned if you're waiting for a response to your complaint while continuing to see charges on the account and don't yet have the detailed explanation you've been requesting.
As you've already raised a complaint and remain unhappy with the progress, our Customer Relations Team is best placed to review this further. You can contact them here: https://bit.ly/3uJlOrF. They'll be able to review the concerns you've raised regarding the account balance, billing and complaint handling, and discuss the next steps available.
We appreciate that you're looking for clarity and a resolution, and it's clear from your review that this matter has been ongoing for some time.
Rahat is quite polite and responded to…
Rahat is quite polite and responded to my needs
August 11, 2026
Unprompted review
Reply from Three UK
That’s wonderful to hear, Leno 🌟 We're pleased Rahat's courteous approach and attention to your needs stood out 💙
- Three Social Media Team
Excellent clear advice and very…
Excellent clear advice and very friendly! Alex Customer Advisor
August 11, 2026
Unprompted review
Reply from Three UK
Hey Sally, thank you for your lovely feedback. We’re so glad to hear you had a great experience with Alex 😊-Three Social Media Team
I’ve never understood phones very well
I’ve never understood phones very well. Especially when it came to SIM’s and contracts and whatnot. But when I went into the Taunton branch today. All the staff that I asked for help were very helpful. Caitlyn was amazing at helping me understand everything. Kai was brilliant at helping me find the best deals and Brandon was extremely helpful with my finalisation of my purchase. 10/10
10.08.26 and 11.08.26
August 11, 2026
Unprompted review
Reply from Three UK
Thanks so much for sharing this. It’s great to hear the team made everything clear and stress-free for you. Caitlyn, Kai and Brandon clearly delivered brilliant support throughout your visit. We really appreciate your kind words and the perfect score. — Three Social Media Team
Excellent customer service
Sona is very good staff and helpful chatting very well
August 11, 2026
Unprompted review
Reply from Three UK
Wow, Helena! 🎉 It’s wonderful to hear that Sona made your experience seamless. Thank you for taking the time to leave an incredible 5⭐ review! – Three Social Media Team
Reply from Three UK
That's awesome to hear! 🎉 Kay, we're so happy you received such great help from us. Thank you for sharing this! ☺️ - Three Social Media Team
Jared was exceptionally helpful
Jared was exceptionally helpful. He helped me to resolve all my issues and if I ever need to visit again I will be sure to see him again. Thank you
August 11, 2026
Unprompted review
Reply from Three UK
Thanks so much for the great review, Krasimir! We’re glad Jared supported you and gave you such a positive experience. 🌟 – Three Social Media Team
Excellent service at the 3 shop in…
Excellent service at the 3 shop in Drake Circus in Plymouth. I was greeted by Jessica who is very polite and helpful and the whole experience was great, thank you.
August 11, 2026
Unprompted review
Reply from Three UK
Hello Christopher, thank you for sharing your experience with Jessica at our Plymouth Drake Circus store. We’re glad everything went smoothly for you – Three Social Media Team
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