Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
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Reply from Three UK
Hi Patrick, we’re pleased TJ looked after you so well and made the experience stand out. — Three Social Media Team
Excellent
Excellent, sorted everything , fast great service , thanks .
August 10, 2026
Unprompted review
Reply from Three UK
Your shout-out is WOW 🎯 Lizzie. We're pleased everything was taken care of so promptly and left you with such a positive impression 💙
- Three Social Media Team
Laura was great in store today
Laura was great in store today! She really went above and beyond on transferring my dad’s stuff from old phone to new one. The first positive experience in the three store in braehead!
August 10, 2026
Unprompted review
Reply from Three UK
What a sweet review, Karly! Laura is truly exceptional, and we’re so happy to know she went above and beyond to make everything right for your dad. Thank you! ☺️ — Three Social Media Team
Sana customer advisor in Ealing helped…
Sana customer advisor in Ealing helped me out of the way and setup my account and good offer.
August 10, 2026
Unprompted review
Reply from Three UK
Hi Thaer, thank you for sharing your review ⭐. We’re really glad to hear that Sana in our Ealing store was able to support you and get everything set up smoothly 😊. It’s great to know you left with an offer that suited your needs. – Three Social Media Team
Ryan was very helpful
Ryan was very helpful, very knowledgeable, and very informative.
August 10, 2026
Unprompted review
Reply from Three UK
Hey Amy, we’re glad to know Ryan made such a strong impression. Thank you for the amazing feedback. 🌟 – Three Social Media Team
Keisha was very patient and very clear…
Keisha was very patient and very clear at all times and super friendly
August 10, 2026
Unprompted review
Reply from Three UK
Hi Lydie, it’s great to hear Keisha helped you with such clarity and kindness. Thank you so much for sharing your experience. - Three Social Media Team
Very welcoming and Knowledgeable Staff
Very welcoming staff. Attended to by Farjana who has been very amazing. She gave me all the information I needed and even helped me get a much better deal. I will always go in store - Bolton.
August 10, 2026
Unprompted review
Reply from Three UK
Hey Rose, it’s fantastic to hear that Farjana at our Bolton store was able to give you all the support you needed and help you secure an even better deal. We truly appreciate you taking the time to share this feedback. 😊
-Three Social Media Team.
Came in to upgrade sim and go away…
Came in to upgrade sim and go away happy. Told what was available for me and happy with the choices.. good service from staff as always
August 10, 2026
Unprompted review
Reply from Three UK
Hi Valerie. Thank you for visiting us to sort out your plan. We are delighted that you enjoyed your store visit and left happy with the options chosen.— Three Social Media Team
Reply from Three UK
Hi Victoria, we’re pleased Kerel provided attentive care and looked after you well. — Three Social Media Team
Very professional and polite thank you
August 10, 2026
Unprompted review
Reply from Three UK
Hi Jenny, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇- Three Social Media Team
Reply from Three UK
Thanks for sharing, 🎉 Barham! Ajay clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Reply from Three UK
Hello David, thank you for your review. It's always lovely to read such nice feedback. - Three Social Media Team
Good customer sevice done by harry…
Good customer sevice done by harry thanks bro
August 10, 2026
Unprompted review
Reply from Three UK
Hi Mayank,
Thanks for your kind words. We’re happy Harry provided the support you needed and made your visit a positive one.
– Three Social Media Team
Good experience
Good service with Good staffs and better deals with better plans.
August 10, 2026
Unprompted review
Reply from Three UK
Sweet, Augastin! 🙌 Good vibes and great deals are what we do best. Thanks for showing some love to our team! 💻✨ — Three Social Media Team
Really good customer service
August 10, 2026
Unprompted review
Reply from Three UK
This made our day 🌈 Gifty. We're pleased to know everything met your expectations 💜
- Three Social Media Team
Woolwich staff were helpful
Woolwich staff were helpful. Thank you Jermaine and Shola
August 10, 2026
Unprompted review
Reply from Three UK
Hi Cecilia, thank you for taking the time to share this! We are so glad to hear that Jermaine and Shola at our Woolwich store were helpful. 😇 - Three Social Media Team
Customer service is terrible
Customer service is terrible. Calling with my phone there is no easy option to speak to an actual person! When I try to get something done in the web chat they say they can't help me. This is unnecessarily difficult to speak to a human.
August 10, 2026
Unprompted review
Reply from Three UK
Hey Callum, we understand how disappointing this experience has been, and we’re sorry to hear that you feel this way. As we’re unable to access account details on this platform, to help you further, please reach out at https://bit.ly/3C43TKN. Our webchat team will be able to assist you further. They’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. Alternatively, you can also call us on 333 from a Three phone, or 0333 338 1001 from any other phone. Our phone team is available from 8am to 8pm Monday to Friday, and from 9am to 6pm on weekends. They’ll be able to look into this and assist you. – Three Social Media Team
Sam Was very helpful and sorted me out…
Sam Was very helpful and sorted me out with an unlimited sim deal within 5 mins. Thank you
August 10, 2026
Unprompted review
Reply from Three UK
Hi Zoy, we’re glad Sam made the process smooth for you. Thank you for the 5 ⭐ review. - Three Social Media Team
I was treated like a queen and I loved…
I was treated like a queen and I loved it, nice experience, Adeeba did an amazing job
August 10, 2026
Unprompted review
Reply from Three UK
Thank you so much, AjuloEniola! We’re glad you loved your time with us, and we’ll be sure to pass your kind words on to Adeeba. She’ll be delighted to know she made your visit special.
We can’t wait to welcome you back for another amazing experience. — Three Social Media Team
I got what I needed and more
I got what I needed and more. I am very happy that I was given the best deal in store for what I need.
August 10, 2026
Unprompted review
Reply from Three UK
Thank you, Regina! We're delighted to hear that our team made your experience enjoyable and ensured you received excellent deals. 😇- Three Social Media Team
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