Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
65K reviews
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Pagan was very helpful
Pagan was very helpful helping us understand our billing across different accounts - fantastic service
August 9, 2026
Unprompted review
Reply from Three UK
Hi Oliver,
Thank you for taking the time to leave a review. We’re thrilled Pagan provided such clear guidance with your billing and made the process easier to understand.
– Three Social Media Team
Kendal was very attentive and helpful
Kendal was very attentive and helpful. Very happy with the service.
August 9, 2026
Unprompted review
Reply from Three UK
Hey Alison, thank you for your glowing review. It's wonderful to hear Kendal provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team
Mariana was great and very helpful for…
Mariana was great and very helpful for us who have just moved to the area!
August 9, 2026
Unprompted review
Reply from Three UK
Hi Charley,
Your comments mean a lot to us. It’s great to hear Mariana provided such helpful guidance as you settled into the area.
– Three Social Media Team
Having recently lost my phone while…
Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional. Friendly, helpful, cheery and professional. I walked out with a fully set up new phone inc a screen protector, case, cable and speed charger. My new contract costs a fraction more than my previous one and includes a new phone and a better roaming package. 10/10 to Three and these two employees.
August 9, 2026
Unprompted review
Reply from Three UK
Hi Ken, we’re pleased to hear Laura and Conor helped you get reconnected with a new phone setup and plan that worked well for you. It’s great to know their support made your experience while travelling a positive one. — Three Social Media Team
Zamir was very helpful with my number…
Zamir was very helpful with my number transfer.
August 9, 2026
Unprompted review
Reply from Three UK
Hi Manoj, knowing that Zamir made your number transfer smooth and supportive means a lot to us, and we are glad you took the time to let us know. — Three Social Media Team
Alexandra was great
August 9, 2026
Unprompted review
Reply from Three UK
Hi Andrea, hearing that Alexandra provided such a wonderful experience means a lot to us, and we truly appreciate you taking the time to share your feedback. — Three Social Media Team
Really helpful and professional
August 9, 2026
Unprompted review
Reply from Three UK
Hi Karen, thanks for the glowing 5⭐ rating. We’re glad to hear you received skilled support and that everything was handled smoothly without any hassle.
– Three Social Media Team
Reply from Three UK
Hey Jakub, we're really glad to hear James made such a positive impact. Thank you for the feedback. 😊
-Three Social Media Team.
We were at the Ilford branch and M Ali…
We were at the Ilford branch and M Ali was the superstar. Very friendly, kind and humble and helped us with the products and other details.
August 9, 2026
Unprompted review
Reply from Three UK
Hi Deep, knowing that our team member Ali delivered such a warm, welcoming, and supportive experience during your visit to the Ilford branch means a lot to us, and we truly appreciate you sharing your fantastic experience. — Three Social Media Team
Negative Feedback
Negative Feedback – East Ham Three Store
I recently visited the Three store in East Ham, and unfortunately, my experience was very disappointing.
The staff seemed to have very little patience and did not appear interested in helping customers. The way some staff members spoke to and treated guests was quite rude and unprofessional. It also felt like they were more interested in getting customers out of the store rather than providing proper customer service.
One particular staff member was especially disappointing. Bangladesh girl She seemed very uninterested in her work, was frequently on her phone, and did not communicate with customers in a polite or professional manner. Her attitude made the overall experience uncomfortable.
I want to mention that the other staff members were doing a good job and were much more professional. However, the behaviour of certain staff members is seriously affecting the customer experience.
If the service continues like this, Three could lose customers from the East Ham store. I strongly recommend that management review the staff's behaviour and customer-service standards and take appropriate action.
August 7, 2026
Unprompted review
Reply from Three UK
Hi Salika, we’re sorry to hear about your experience at the East Ham Three store. This isn’t the level of service we expect.
As we're unable to access account details on this channel, please reach out to our support team via chat at https://bit.ly/3C43TKN. They’re available Monday–Friday 8am–10pm and weekends 9am–8pm.
-Ayesha
Honest and helpful
August 9, 2026
Unprompted review
Reply from Three UK
Hi Julieta, we’re pleased you felt well guided and supported. Thanks for leaving us a 5 ⭐ review. — Three Social Media Team
Mohammed Ali is very good sales agent
Mohammed Ali is very good sales agent, he gave me best advice.
August 9, 2026
Unprompted review
Reply from Three UK
Hi Sumit, we appreciate you taking the time to leave a review. It’s great to know Mohammed Ali provided strong advice and supported you throughout your visit. We’re glad the service met your expectations.
– Three Social Media Team
Mohammad Ali is a very kind person
Mohammad Ali is a very kind person. He is give good service all time.
August 9, 2026
Unprompted review
Reply from Three UK
Hi Mohit. It is wonderful to hear that Mohammad Ali provides such exceptional care and looks after you so well during every interaction. Thank you for taking the time to share your appreciation for his support.— Three Social Media Team
We visited the store to upgrade my…iPhone
We visited the store to upgrade my son’s iPhone and while we were there we got good advice on the new Honor V6 so I upgrade my phone too. Kyle was so helpful and gave us great deals. Thank you very much.
August 9, 2026
Unprompted review
Reply from Three UK
Hey Brian, it’s great to hear that our team was able to support both you and your son during your visit, and that Kyle provided guidance that helped you choose the right devices. Thank you for sharing your experience with us. 😊
-Three Social Media Team.
Paul took his time to explain and show…
Paul took his time to explain and show us how to work the phone. Great service
August 9, 2026
Unprompted review
Reply from Three UK
Hi Fred, thank you for your feedback. We’re really pleased to hear Paul took the time to walk you through everything and make sure you felt confident using your new phone. We appreciate your kind words.
– Three Social Media Team
Staff have been super helpful and…
Staff have been super helpful and supportive through my whole experience
August 9, 2026
Unprompted review
Reply from Three UK
Hey Connor, it's wonderful to hear you had a positive experience. 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.
Don't switch to them
If you want to switch to them and move your number then it won't be smooth. You won't get your number set up for a week after they said it would be done!! Customer service will promise it will be done by a certain date and then won't. Then you contact them again and they won't do anything about and give you a new date of when it will be done. First time using them and I'm really disappointed. The app keeps kicking me out, the data isn't working properly but probably as they haven't sorted the bloody number out. When the contract ends then I will be moving back to someone else. Also kept having no Signal or data not working when I apparently have 4G. Rubbish so far
August 9, 2026
Unprompted review
Reply from Three UK
Hi Emily, we’re really sorry to hear how frustrating this experience has been. Your number should have been transferred smoothly, and we understand how disappointing repeated delays can be.
As we're unable to access account details on this channel, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm.
– Three Social Media Team
Reply from Three UK
Hi Laura, thanks for your kind words. We’re glad to hear that Kai provided excellent guidance and helped you feel confident with your choices.
– Three Social Media Team
Jake was very helpful and polite
August 9, 2026
Unprompted review
Reply from Three UK
Hey Scott, we're really glad to hear Jake made such a positive impact. Thank you for the feedback. 😊
-Three Social Media Team.
Zamir was very helpful & explained…
Zamir was very helpful & explained everything clearly so I could make a decision on which plan to go for.
August 9, 2026
Unprompted review
Reply from Three UK
Hi Fiaz, thank you for the brilliant feedback. We’re delighted to hear Zamir offered exceptional guidance and helped you feel confident choosing the right plan.
– Three Social Media Team
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