Ukminibushire Reviews 383

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, noting their helpfulness and adaptability in various situations. The booking process is frequently highlighted as easy and efficient, with many appreciating the clear communication and quick responses to queries. Reviewers also commend the delivery service, emphasizing punctuality, clean vehicles, and friendly drivers who often arrive early. However, some customers experienced issues with communication, such as last-minute driver changes or difficulty reaching the company. A few people also reported problems with drivers requesting additional payments or arriving in vehicles that were not suitable for the agreed-upon luggage and passengers, leading to uncomfortable journeys.

What people talk about most

Service

Customers had positive experiences with service, frequently praising the professionalism, friendliness, and... See more

Staff

Customers consistently note positive experiences with staff, praising drivers for being friendly,... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting its ease of use and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting drivers being on time, or... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with many praising the superb communication from the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

Just wanted to drop you a quick note to thank you, your company but more especially your driver Paul. The service was excellent despite tricky conditions, congestion at Epsom etc etc. nothing was t... See more

Rated 5 out of 5 stars

The drivers were on time to collect us from each venue and when I rang to change the pick up times they dealt with the problem. Unfortunately there was some con fusion with our taxi on the late night... See more

Rated 5 out of 5 stars

Perfect for wedding pickup and late drop off. Good comms and payment method prior to the day. Clean and tidy minibus. Prompt & courteous driver. Proved adaptable when wedding evening do finished earl... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

383 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Fast service

The team at ukminibushire are extremely fast replying and highly efficient. I do sense some competition between colleagues there which can feel a little bit 'awkward' from the customer position, but cannot knock their speed overall.
I have used ukminibushire twice for the same type of vehicle and there was differing quality between the buses we received. I guess they use various suppliers. Buses have been decent overall though.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The communication from the team prior to the event was superb. Always on hand to ensure the correct information is shared. On the day of the event the minibus was prompt and allowed for an easy departure.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Driver was very good

Driver was very good, efficient and on time and no dramas whatsoever. I would definitely recommend this company for your minibus hire. We continue to use them for all our sporting events.

February 21, 2026
Unprompted review
Rated 3 out of 5 stars

Good driver … poor communication from the booking team

The driver was friendly, accommodating to our needs and on time. The vehicle was clean and driven well.

Unfortunately the communication with the booking team (Edward) was far from good, not only did I have to both call and email prior and on the day of travel to get drivers details (which were incorrect when received) there was no proactive customer service (except to ask for a review).

This is a shame as the actual service did what we wanted …

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Cambridge - London Return

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrived at Twickenham and he left to go and find a spot, where he waited for us to finish and then collected us at 7pm from a requested pickup spot to take us back home! Great travel and would highly recommend!

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Service

Great service from Sharon, really responsive and helpful. This is the second time we've used the service and would recommend.

January 13, 2026
Unprompted review
Rated 4 out of 5 stars

HERA Christmas Party

Our driver, Khalid, was absolutely brilliant! He drove us to our venue in horrific weather, on very challenging roads and still let us have a lot of fun

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We hired a minibus for 11 people from UK Minibus Hire on the 6th of December for a children’s paintball trip, and the experience was absolutely fantastic.

The driver arrived perfectly on time, the minibus was spotless and very comfortable. After the game the kids came back a bit muddy, but the driver was incredibly understanding and friendly.

The driving was very smooth and careful, which gave us a lot of peace of mind, especially with children on board.

Highly professional service from start to finish — we would definitely use this company again and strongly recommend them to anyone looking for reliable and high-quality transport.

⭐⭐⭐⭐⭐

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend UK Mini Bus Hire

Would recommend UK Mini Bus Hire. The booking process was easy to navigate and we were provided with a telephone number of the driver on the day. The drivers for our event communicated well and were very polite. Thank you!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

We used the bus for a residential trip. The Company were very organised and had great communication throughout. The driver (Patrick) was early, happy to accommodate the group and was polite throughout our journey. We will be using again :)

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Friendly, accommodating driver, arrived on time, coach clean. Booking process straightforward & communication great. Would happily book again.

November 29, 2025
Unprompted review
Rated 4 out of 5 stars

Our driver was a very good and safe

Our driver was a very good and safe driver. He didn't flinch at some of the chat or exuberance in the back. We all felt very safe throughout our journeys. It was unfortunate he was late arriving, but we did just about manage to arrive at our destination on time.

November 26, 2025
Unprompted review
Rated 4 out of 5 stars

Prompt & Reliable

Timings to schedule and prompt collection/return for 16 of us. Really appreciated everything running to time. Thank you!

November 19, 2025
Unprompted review

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