Ukminibushire Reviews 385

Made a booking on 24/7/25 for a 14 seater coach for Saturday 23/8/25 and paid the full amount of £395 without any quibble whatsoever.
On 23/8/25 coach was due at 17:00 hours and when it did not arrive I telephoned the number I had and was surprised to get an answer. Sadly after 1 minute I was cut off. Rang again and was told to call the driver which I did having just been given his mobile number. He answered and confirmed he had no idea about any booking and asked where we were. When I told him he asked where that was as he'd no idea of where our address actually was - obviously not local!
Called back UK Minibus Hire and spoke to a very offhand gentleman who said he's call the driver. When I said he need not bother as the driver didn't even know where he was to collect us from even if he'd confirmed the booking, which he was adamant he did not have. While explaining this I had the phone put down on me! In order to get to our destination we had to organise two other cars with drivers who were attending the party but wouldn't be able to have a drink! I sent an email complaining about the awful service and confirming the booking was cancelled and I expected a full refund, an apology and compensation for the costs involved in making alternative arrangements. From Saturday night until Tuesday morning no response whatsoever.
I phoned on Tuesday morning. It took 5 separate calls where I was cut off, left on hold or sent to a voicemail box before I spoke to the male who I had spoken to on Saturday evening. He tried to tell me that the driver had been 15 minutes late as he was held up in traffic which was a blatant lie and then merely offered a full refund as soon as possible, his strong apology (whatever a strong apology is) and said they'd look into some sort of compensation for all out trouble.
It became obvious that he had little intention of doing anything about the situation urgently and so I finished the call demanding a full refund by close of business today. I shall wait to see if that happens but will not hold my breath!
My one star is only given because you cannot give none or a negative number of stars!
I would urge prospective customers to avoid this company and go direct to local suppliers like I sincerely wish I had done!

The driver was very helpful and on time i would book with them again aslo katie smith was helpful

I dealt with Sharon to arrange a coach for my wedding. She was really quick and helpful. The coach was on time for both pickup and return - would definitely recommend!

Brilliant service from booking to pick up and drop off. Good communication and driver arrived on time for both pick up and drop off. Driver was friendly and helpful and Edward from UK mini Bus Hire was helpful with the booking and arranging the mini bus.

I booked a 16-seater minibus to take a group to a wedding ceremony on a Saturday. The minibus did not turn up and I was unable to contact anyone at the company. Had to hurriedly call taxis instead.
When I contacted the company by email on the following Monday, they seemed unaware of the problem. My money was returned after a week but I received no apology and no explanation of what went wrong.

Minibus arrived nice and early ready for our party. Very friendly driver and got us to the venue on time. There all ready and waiting for when we returned. I would recommend this company 100%

excellent communication before the trip
courteous driver
clean comfortable vehicle

Excellent service, booked to take us to see Oasis in Manchester, have to admit a little apprehensive, but could not fault the company, billiant.

Our mini bus arrived early, which was great and a relief - as we had a long drive to a funeral which couldn’t start without us. Excellent driver, courteous, and on our return, a different driver but equally so.

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted out in minutes... but alas,that's the way it is these days!?)
The day before the pick up, confirmation was sent and balance paid.
the pick up was spot on time and the return journey was just as efficient..
the driver was a very nice chap too and his communication excellent!
I will definately use again!!

The mini bus for the outward journey was rough inside, broken seat belt brackets , frayed seats and window openers held closed with sellotape which opened on the journey which made the minibus cold & windy.
The driver was constantly watching cricket on his phone!
Although the minibus on the journey back was far more expectable , no complaints and the driver very professional.

Our driver Paul was very professional, arrived on time and a great asset to the company. Will 100% use again

Really good service. We got David who was fun and friendly.

Sid was a lovely driver who kept in close contact to ensure a smooth pick up for our party of 16. Unfortunately the original driver cancelled on the day of the event due to a mechanical issue. It was a bit nerve wracking until Michelle found us Sid! All’s well that ends well!

A great service. Prompt, curtious and flexible and very competitively priced

Great communication from company + driver, very welcoming and helpful service from the driver, on time in both directions, comfortable and spacious ride!

Great experience! Dave was lovely! Played music and made us all feel very comfortable. Highly recommend.

Driver was first class, communication was good. Competitive Price

Very useful being able to go with one company who then booked our coaches with multiple companies. However, there were quite a few mistakes made along the way - wrong destinations, wrong pick up addresses, wrong final balance. All were corrected after raising it but certainly added some stress along the way.