Ukminibushire Reviews 383

Great friendly service from start to finish. Will definitely use again in the future.

We hired a driver/bus to take us to and from Twickenham, for the Rugby. They turned up on time and collected us at the same time. Getting out of Twickenham, after a game, is a nightmare but the driver made it really easy. A good price too, will use them again. Thank you.

Great service start to finish. They updated me constantly, driver was really friendly and helpful. Would definitely use again

Michelle the booking agent was brilliant to deal with, driver was there on time and and was great with us, would 100% use this company again.

10/10
Communication amazing, driver there 10 minutes before pickup
Can’t fault in anyway

I use this company all the time for busy Ascot events and they have always been brilliant.

the bus’s driver was stinking of alcohol and driving reckless

If you value safety, respect, and reliability — stay far away.

We visited London with sixteen high school students from Sweden and booked a bus with this company. Unfortunately, it turned out to be one of the worst transport experiences we’ve ever had.

Before our trip, we clearly communicated multiple times via email the exact number of passengers and luggage. The company then requested additional payment, which we paid. Despite this, they sent a smaller bus than agreed upon.

Our students were forced to carry their suitcases on their laps during the entire ride — not only extremely uncomfortable, but also unsafe.

For our return trip, we were told they would fix the issue and send a larger vehicle. Yet again, the same small bus arrived, and the driver demanded an extra £20 in cash before letting us board.

This company showed zero responsibility, poor communication, and complete disregard for safety. As a school traveling with minors, we were shocked by the unprofessional behavior.

We’ve organized many student trips across Europe, and this was by far the most disappointing and stressful experience we’ve had.

I strongly advise others — especially schools or group travelers — to avoid this company.

Brilliant service. Very efficient comms and great driver. Thank you.

Driver was on time. He was a!says helpful and willing to ensure that he made their journey as comfortable as possible.
He was never intrusive. Always polite, kind and thoughtful

Our driver Daniel was fantastic, we had our flight cancelled and we had to reroute a day later he went out of his way to accommodate us

We recently used UK Mini Bus Hire for a company tour to visit multiple buildings, and the experience was fantastic. The service was professional, punctual, and very accommodating throughout the day.

A special mention to Edward, who was incredibly helpful in answering all my queries and making adjustments to suit our schedule. His communication and flexibility made the planning process smooth and stress-free.

We’ll definitely be using UK Mini Bus Hire again for future company events. Highly recommended!

We were given the name of our driver quite late (day before), who then gave us another number for the real driver. It caused a little bit of stress as this was booked several weeks in advance. The minibus driver also kept asking the coordinator for payment in cash when we had already paid the full invoice. We are a charity so it's not possible to pay in cash as all payments have to be authorised and paid by the Treasurer. Poor communication all round so perhaps not the best overall experience.

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout and Steve the driver was excellent. All in all highly recommended well worth contacting.

The team made our trip absolutely straightforward, from the initial organisation to the journey home. Everything was perfectly punctual, friendly, and professional throughout.

We used UK Minibus Hire to book a transfer for a Corporate event.
The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficiently.

On the day of pick up, our driver arrived on site with plenty of time to spare. He was very friendly and the minibus itself was clean and felt quite luxurious!

We will be using UK Minibus Hire again, we highly recommend them.

We hired a minibus for our journey to Wales and everything was excellent. Booking was quick and easy, the price was very reasonable, and the driver was courteous and professional throughout. We’ll certainly use this company again and highly recommend them!

Prompt pickup and seamless journey to the final destination. Priced well against others

Made a booking on 24/7/25 for a 14 seater coach for Saturday 23/8/25 and paid the full amount of £395 without any quibble whatsoever.
On 23/8/25 coach was due at 17:00 hours and when it did not arrive I telephoned the number I had and was surprised to get an answer. Sadly after 1 minute I was cut off. Rang again and was told to call the driver which I did having just been given his mobile number. He answered and confirmed he had no idea about any booking and asked where we were. When I told him he asked where that was as he'd no idea of where our address actually was - obviously not local!
Called back UK Minibus Hire and spoke to a very offhand gentleman who said he's call the driver. When I said he need not bother as the driver didn't even know where he was to collect us from even if he'd confirmed the booking, which he was adamant he did not have. While explaining this I had the phone put down on me! In order to get to our destination we had to organise two other cars with drivers who were attending the party but wouldn't be able to have a drink! I sent an email complaining about the awful service and confirming the booking was cancelled and I expected a full refund, an apology and compensation for the costs involved in making alternative arrangements. From Saturday night until Tuesday morning no response whatsoever.
I phoned on Tuesday morning. It took 5 separate calls where I was cut off, left on hold or sent to a voicemail box before I spoke to the male who I had spoken to on Saturday evening. He tried to tell me that the driver had been 15 minutes late as he was held up in traffic which was a blatant lie and then merely offered a full refund as soon as possible, his strong apology (whatever a strong apology is) and said they'd look into some sort of compensation for all out trouble.
It became obvious that he had little intention of doing anything about the situation urgently and so I finished the call demanding a full refund by close of business today. I shall wait to see if that happens but will not hold my breath!
My one star is only given because you cannot give none or a negative number of stars!
I would urge prospective customers to avoid this company and go direct to local suppliers like I sincerely wish I had done!

The driver was very helpful and on time i would book with them again aslo katie smith was helpful