My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more
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Review summary
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Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more
Company replied
Thalia and Viv , were exceptional issue’with overseas phone resolved immediately to save my data charges a d the new Vodafone sim , got me back on board in UK Strongly recommend, good staff are t... See more
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I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
139K reviews
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Charlie has been a wonderful help with…
Charlie has been a wonderful help with helping me upgrade, and arranging fixing paths for my bad phone upgrade from a fault with pixel phones.
Staff like Charlie is one of the reasons I keep coming back to vodafone every couple years
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey Marcus,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The staff at the Truro store are…
The staff at the Truro store are amazing. The were so helpful and saved me loads on money. Megan was especially helpful- even though she is new to vodaphone.
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey Sarah,
Thanks for the lovely review and fantastic support for Megan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Mark,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alyssa was great in helping my upgrade
Alyssa was great in helping my upgrade contracts, she took her time and answered all my questions, she even upsold and found me a better overall broadband deal.
August 4, 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service was quick and efficient
The service was quick and efficient. All the team were extremely helpful, especially Hollie who went above and beyond to help me.
August 13, 2026
Unprompted review
Reply from Vodafone UK
"Hey Olivia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
BT: 10 Vodafone: 0
With Openreach about to terminate the copper lines, I spent 1 hour 40 minutes trying to get a Vodafone broadband deal for my 95 year old Mum.
Problems first over them not having a method to swiftly approve the Power of Attorney. Then, after going through all the admin, problems arose getting credit approval despite my ‘Excellent’ Experian rating, (amongst others). The advisor was trying his best but he was tied up in processes. I asked to have the difficulties escalated and was told a manager would contact me in a day or two. Five days later and no contact from Vodafone. Given the Vodafone inertia, I tried BT/EE who were absolutely brilliant. All obstacles were swiftly addressed, solved and an excellent deal wrapped up in no time at all. How refreshing to have a company, BT, empathise with our difficulties and help us, unlike Vodafone who just complicated our situation and made our position even more difficult. We now have an excellent broadband, TV entertainment and landline phone package. On customers service BT 10 and Vodafone 0.
August 7, 2026
Unprompted review
Reply from Vodafone UK
Hi Neil,
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you encountered while trying to arrange broadband services for your mother.
We understand how important it is to make this process as straightforward as possible, especially when supporting a family member through a Power of Attorney arrangement. We appreciate that you invested a significant amount of time with us, only to face further challenges with the approval and credit-check processes. We also sincerely apologise that the promised callback from a manager did not take place within the expected timeframe.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Updated our contracts with Hollie
Updated our contracts with Hollie. Very friendly and helpful. Excellent service.
August 13, 2026
Unprompted review
Reply from Vodafone UK
"Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
If I could give more than 5 stars for…
If I could give more than 5 stars for fern I absolutely would! She is a super star and helped me so much big thank you to fern in barnsley vodafone store she is lovely a true pleasure to see a happy smiling face
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hi Luisella, thank you so much for your wonderful review and the amazing support you’ve shown for Fern, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Called into store to upgrade my phone…
Called into store to upgrade my phone contract. Was helped by Wayne to set up the contract and Connor kindly moved my info to my new phone!!
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey Jim,
Thanks for the lovely review and fantastic support for Wayne and Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Wayne and Connor were very helpful in…
Wayne and Connor were very helpful in setting up our new plans and transferring our data to our new phones.
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hi June, thank you so much for your wonderful review and the amazing support you’ve shown for Wayne and Connor, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Amazing service
Amazing service. Extremely knowledgeable and took her time to explain everything :) looked at the best deals - very happy
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service from start to finish
Great service from start to finish. Charlie was great at helping with a new phone.
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Happy with service for information for…
Happy with service for information for going aboard and data usage thanks kev
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey Billy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I terminated my sim and termination fee…
I terminated my sim and termination fee was 0. After that I received £12.59 fee mail on 14th of July and it wasn't payable. Since I was on holiday I couldn't call the number and Vodafone website wasn't working because my account was closed. Their live chat bot wasn't helpful. After my holiday I called them and there is late fee they said that it was applied 4th of july but e-mail I received was on 14th of july. I am being requested £17.59 in total which is unacceptable.
August 12, 2026
Unprompted review
Reply from Vodafone UK
Hey,
We sincerely regret to learn of the difficulties you have encountered. This is not the standard of service we strive to provide, and we truly appreciate your feedback. To address your concerns, we kindly recommend contacting our support team by phone at 0333 304 0191 or connect with team via Live Chat through the following link: http://vodafone.uk/2LCJiTm.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Great service A*****
Very helpful and friendly would recommend great service A*****
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey Tom,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Superb service from Gary very helpful .
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey Pat,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Admire
Admire. Very helpful upgrading my home broadband service by aamir
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very easy to switch from previous…
Very easy to switch from previous supplier. Jemma first class, very professional and knowledgeable.
August 12, 2026
Unprompted review
Reply from Vodafone UK
Hey Jon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Fantastic job with my sim deal tom
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
James has been excellent not just today…
James has been excellent not just today but every time I had to visit the store. Exceptional customer service.
August 13, 2026
Unprompted review
Reply from Vodafone UK
Hey Pavlos,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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