We Are FSTVL Reviews 340

Still waiting for refund from Sept show. Completed a refund form in July. Emailed them over and over. No update, just an automated reply. I will NOT be attending again and neither will my group of friends. Shambles of a company. NO NOT REBOOK FOR 2021 or future shows. They will scam you.

We are festival, absolute shambles of company/event. Festival cancelled due to covid-19, got told I would get a FULL REFUND 45 days after the 24th of august. It has now been 80 DAYS, since then I have tried contacting them several times for a update on the full refund and I haven’t had one response. This is disgusting, I couldn’t imagine the thousands of people they are doing this too who have worked hard for the money for the ticket. £45 is a lot of money in this current time of a global pandemic. Me and my large group of friends who was gonna attend next year will certainly not be going now and never will ever again. You have lost a few loyal customers! Action will be taken further if refund not received shortly.

Absolutely disgusting customer service, been 6 months and constant emails, facebook messages, instagram messages, twitter messages and NOTHING but them saying to be patient. I have decided to go through my bank and if this doesnt work i have already sought legal advice and will be putting through a CCJ on the company

I wish I would rate this company 0 stars. After their event was cancelled mid-COVID (it was a socially distanced festival and I booked last minute to minimise risk of cancellation and it was still cancelled). I had to find out It was cancelled via their website as I was never emailed to say it was cancelled then on their website it said we would be contacted about refunds. 10 days passed and I hadn’t received an email, I couldn’t find a contact number or email so eventually hunted them down on Facebook. They then said refunds were being processed IF I APPLIED and the application process closed that same day. I replied asking how I need to apply for a refund, Googled it when they didn’t respond, looked all over their website and found nothing. They then replied days later saying I was too late and gave no help whatsoever. even after I said I never got an email they sent me this ‘form link’ which was a dead webpage!! Then I repeatedly demanded my money back and each message was read and ignored. WORST festival organisation and just all round horrible human morals to do this to people during these times. I lost my job that month and this was supposed to be a fun event with my friends for my birthday. I paid for them and hadn’t gotten my money off them yet because I was assured I would get a refund now I’m out of pocked nearly £300!! Do the right thing! My friends used to love visiting this festival every year but none of us will ever be returning if we don’t get my money back!

USELESS W*NKERS You’d think organising a social distancing event during these uncertain times with a high probability of a cancellation they’d have put together an adequate refund policy. No response from socials/contact no contact number avoid at all costs.

Still waiting for my refund.
Attending this event for years. I will never allow any friends of family of mine to ever attend this event again.
Filled out the form within the time frame given. I have not heard anything since

Event cancelled in September, filled refund form out, was not processed in the promised time. Ignoring emails and DMs, no contact number, no customer service.

UPDATE-Refunded eventually, took a sweet while though, well outside of promised window.

Still waiting for a refund for a cancelled event. No response to emails or DMs.

STILL waiting for a refund nearly a year later. No phone number to phone for help.
Absolutely ridiculous!! Will never go to this festival again!!

ABSOLUTE SCAM! Had my money for nearly a year! Over £400! Customer service is horrendous. Never trusting this company again.

Still waiting for a refund. Someone told me to hold tight but surely if the events not gone ahead the money is there !!!!
They must be very rich people if no refunds have been given. Scum of the earth !!!!

Be better burning £500 and trying to stick it back together than buying tickets for one of there festivals and expecting a refund

Ignored messages about our refund for months!! Never attending this festival again 🙅🏼‍♀️

Me and my friends have been emailing and messaging back for a refund from Septembers 3 day festival that got cancelled and they never got back to us!!! We requested for the refund back in July when we found out it wasn’t going to go ahead that’s 3 months ago. It’s all over Twitter and that they’re not responding to anybody about the refunds. It’s not on and it’s a disgrace for their festival!!! Get back to us now thanks cuz your robbing people’s money!!!

Absolute disgrace.... Brought tickets for We are 500 for my birthday with my friends, to have it cancelled couple of days before hand. Filled out refund forms as soon as I received them and haven't had contact since. Ive emailed several times, dm'ed them several times and had no response. I'm owed nearly £400 from this disgrace of a company...

Worst festival ever.

I brought tickets to Wireless and they were so helpful and refunded my tickets PLUS my admin fee.

We Are I've been contacting for MONTHS and still have got no where. They've ignored all of my emails and I can't submit my updated bank details as my booking reference is wrong (even though I have checked this a million times).

TERRIBLE CUSTOMER SERVICE - Dont bother booking.

Still not recieved the refund for my tickets as promised, been months. Tried contacting them multiple times but its as if they've blocked my emails. Seen many other people having the same problem so guessing they have took our money and ran, although they are still advertising for next year, scumbags.

Still waiting for a refund for a cancelled event, Over a month, no really good enough.
Check the below reviews before purchasing any tickets for WeAre events.
Oh and as a bonus when you put the refund request through they make you aware that the booking fee won’t be funded!
Thieves, end of.

Such a scam, been waiting 7 months for a refund. Have emailed multiple times chasing it up and been told to fill out a refund form twice. Told me that staff had been on furlough so refunds were slow however I think is a scam to not give money back. I recommend raising this with your bank to get your money back!

Still waiting for a refund!!! Scam company