Have never received a refund back for cancelled event in May 2024. They sent an email saying that refunds will be proceeded within 10 working days. Well, nothing happened. Contacted We Are... See more
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This event was ment to take place the 25th-26th may, it was cancelled four weeks before hand due to rain?? So seven weeks ago, was told on the 10th of may it’ll take 30 days to process and then a furt... See more
No star if that was an option… Stolen my money for a cancelled event. Promising everyone refunds and it’s been 2 months and I still have not received mine? Also charging us service fee for what ser... See more
I had we r exclusive tickets was vey impressed with vip and exclusive areas..good bar service and quality food outlets…toilets where clean and no waiting to use them…couple of small issue when arrivi... See more
Company details
Written by the company
We Are FSTVL is a dance festival launched in 2013. The festival brings together the biggest names in electronic dance music alongside some of the world’s leading club brands and labels, in a remarkable setting. Playing host to over 300 acts across 30 stages and arenas over one magical weekend in May, We are FSTVL really sets itself apart from the competition. Not content with hosting an expansive world class line-up, We Are FSTVL places a huge emphasis on production to create an unrivaled festival experience. Taking place over a sprawling 122 acre former WW1 airfield in Upminster, Essex, custom built structures give each arena its own distinctive identity to create a series of parallel worlds.
Contact info
4 Hoffmanns Way, CM1 1GU, London, United Kingdom
- info@wearefstvl.com
- www.wearefstvl.com
No refund in months yet theyre…
No refund in months yet theyre promoting new events as if they're gonna go ahead! A scam to get peoples money!!
October 20, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Betsy,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
Still waiting for a refund!
October 15, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Jordan,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
Reply from We Are FSTVL
Hi there Laura,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
Been waiting MONTHS for refund!!!!!
Been waiting MONTHS for refund, still processing refunds from june/july it says on their FAQs, find this hard to believe its now OCTOBER and they are actively ignoring me now. Can anyone tell me how to go through my bank ?
October 12, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Kris,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
No refund given!
Still waiting for a refund for mays cancelled event! First time going to we are! What a disappointment. I emailed them during the pandemic and got a response now I chase for a refund no one responds!! Would be nice if they just responded to give us a deadline of the refund!
October 7, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Chloe,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
Still waiting for a refund I have…
Still waiting for a refund I have bought several tickets. Had a solicitor involved to take them to court and action will be taken.
October 4, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Ross,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
Terrible customer service
Having to get a refund for may/September through the bank. We r shall not be seeing me next year👍🏻
October 2, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Jess,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
Terrible experience!!!
Such a terrible experience!!!
I bought 2 Tickets last year for this year festival and still waiting for the wonderful refund!
This is my 5th email without any response!
Which kind of company is this?
Disappointed
September 27, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Cindy,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
No stars- dreadful company
No stars- dreadful company, had my money since September last year and still no refund for tbe event cancelled in May. It’s with the bank now and if they can’t help, off to court I go.
September 25, 2020
Unprompted review
Reply from We Are FSTVL
Hi there,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
NO REFUND
I’ve been chasing for a refund from them since April and as of yet I still haven’t received anything but false promises and appalling customer service.
My advice, stay well clear from them and if you’re still after a refund like me, just contact your bank and they will sort it for you without haste.
I’m not one to complain but they’ve managed to bring out the inner-Karen in me.
SHAME ON YOU, WE ARE.
September 23, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Callum,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
Refund via your bank-
Refund via your bank-! We are have deleted and blocked all my comments advising people to do this...
I got my money including booking fee the same day by telling my bank what they had done ! Good luck everyone x
September 23, 2020
Unprompted review
NO REFUND
I’ve emailed their customer service, messaged their Instagram and Facebook Accounts over a month ago however I’ve received no response and haven’t got my refund absolute joke hope they lose all their customers
September 22, 2020
Unprompted review
New global events, but no refund? Scam.
Still waiting on a refund for 4 tickets from the May festival, absolute scam of a company announcing new events all over the world funded by thousands of people who are out of pocket. Scam.
September 16, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Rob,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
STILL NO REFUND.
STILL no refund, 5 months later, awful festival company and will not be booking tickets again.
September 16, 2020
Unprompted review
Reply from We Are FSTVL
Hi there,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
We are festival are an absolute joke of a company
Absolute joke of a company! Quick enough to take money for tickets that I bought in January, we are now mid September and still no refund! They cancelled their festival in May and have even held another festival at the beginning of September, yet they haven’t processed anybody’s refund for the tickets in May 2020. They also then have the cheek to express that they aren’t refunding the vat or ticket fee. Absolute disgrace of a company and their accessibility to be able to get in touch with them is appalling! DO NOT RECOMMEND BOOKING WITH THEM TO ANYBODY!!!
September 15, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Chanel,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
Hi All
Hi All. Really useful information. It’s only occurred to me now I’ve not received an email with refund instructions. I have looked high and low. Could someone send me an email or a link with the information on how to request a refund from around 6th Aug, please? Thank you!
September 12, 2020
Unprompted review
No refund
No refund
I have requested a refund through the link they sent on the 6th August and still no news. Not even a response to say it is being processed. I also emailed info and Facebook messenger and no reply.
Very disappointing still no response ☹️
September 10, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Rachel,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
Disgusting customer service
Disgusting customer service. I’m still waiting for a refund and it’s been nearly a month. All the other festivals was so polite and gave me one within 5 days of contacting them. Iv had to non stop message Just to get in contact with them and now they have been ignoring me for a week and a half, still not giving me an answer. They have no respect for any of there customers.
September 10, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Tiggy,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
Absolute joke!
Absolute joke!! I had tickets to the festival and was never contacted and told the festival was now cancelled. They never even posted on their social media that the festival was cancelled. I’ve emailed customer services only to be told that everyone was emailed and given until 6th August to apply for a refund. I did not receive this email! I have complained and been told they are waiting to hear back from management about what to do if someone requests a refund past the deadline. This was three weeks ago and still not heard anything!
September 10, 2020
Unprompted review
Waiting on refund
Like with every other festival I booked this year I have needed to get a refund, every other events company has been swift in getting us our money back and there events were due to happen after “we are” We are was the first on my festival line up this year and I’m still waiting on a refund for 2 tickets, I processed the refund through the email login, but no customer service to talk to it’s shocking... like everyone else I want to support the industry and have friends in the industry as-well but this is shocking
September 9, 2020
Unprompted review
Reply from We Are FSTVL
Hi there Harrison,
We're extremely sorry that you had to wait so long for your refund. Now that we finally managed to successfully put on We Are FSTVL 2021, we are contacting all of our customers who were affected during the pandemic.
Can you confirm that you finally received the refund please?
All the best
We Are HQ x
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