Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in t... See more
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Review summary
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What people talk about most
Based on these reviews
Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike. I’d also like to say that I’ve never seen a bike so carefully packaged... See more
Excellent customer services (Arawn - Kendal Lake district). Very understanding and helpfull throughout the entire process of ordering the new bike via cyclesheme. The bike arrived very well packaged.... See more
A very easy to use website and the Cube lights I brought were competitively priced. Excellent customer service and support! I had a really helpful follow up call after placing my order to make sure I... See more
Company details
About Wheelbase
Written by the company
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareContact info
Mill Yard, LA8 9LR, Staveley, United Kingdom
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4.6
Excellent
3K reviews
Replied to 25% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Not received
Not received. I took the day off work to wait for the delivery and nothing.
June 11, 2025
Perfect !!!
June 11, 2025
Great online communication
Great online communication, answered my question. Delivery prompt. Quality parts just what I wanted.
June 11, 2025
Birthday bike. !!
My son ordered a quality bicycle for grandsons birthday today.
It was delivered on time to my address to ensure it was the surprise present.
My son and grandson are delighted !!
June 9, 2025
Fantastic service and quality product.
Fantastic service and quality product.
Fast delivery and would use again.
Thank you.
June 11, 2025
Very easy service to use online
Very easy service to use online, My Delivery was on time.
June 6, 2025
Great company to deal with delivered on…
Great company to deal with delivered on time as described cube bike well packaged
June 6, 2025
Excellent service
Excellent service, quick delivery and bike already setup and ready to go. Will use again!
June 2, 2025
No bike delivered - DX cr@p!
You have sent me a feedback form for a product that has not been delivered on time by DX!
Everything until that point was good - but no bike probably means a poor score!!
Change your courier - useless.
June 5, 2025
Great and clear communication
Great and clear communication, bike built well and easy to follow assembly instructions on how to fit seat and wheels
Last but not least, can’t beat the price
June 5, 2025
Cannondale Topstone delivery :(
The ordering of the bike was problematic as the web page stalled during payment (but might be my internet??)
The delivery of the bike was disappointing, bike was said to arrive in the Friday, delayed until the Wednesday, lost (and refound) and then delivered to a local hub and remained there for a couple of days before being delivered on the Friday.
June 3, 2025
Great service
Great service - best price, seamless order process and super quick delivery, with frequent delivery progress updates. Thank you!
June 2, 2025
I bought a Cannondale supersix Evo3 and…
I bought a Cannondale supersix Evo3 and everything run really smooth, dealing with Aaron through online sales . Received the bike in perfect condition and the packaging was excellent.
Thank you everyone at wheelbase. Liam
May 29, 2025
Just feel I need to write a short review on service delivery customer care and value
Just feel I need to write a short review for the workshop in Ilkley but also mention Staveley.
My e mountain bike is now 8 years old. I have done over 6k miles on it. I thought it might be going to the ebike graveyard but not so. New parcel/service kit in the motor, set of cogs and chain and it is back and running feeling tight and good again. I appreciate the effort to get it back on the road. These people care.
I bought a new bike Cube Reaction hard tail and picked that up from Staveley as they had one in my size. Performance of this company is exceptional. Knowledgeable staff, good service and communication. I now have two similar Cube bikes from them and have been delighted with both. The upgrade with an 800W battery is awesome. 70km in hilly terrain with 53% of the battery remaining. Many improvements on the new bike with wires less visible and improved performance in terms of shifter/gears/computer/brakes. Just £600 more expensive after 8 years. Fabulous value for money.
Angus from Altrincham
June 4, 2025
Unprompted review
packaging was good but communication…
packaging was good but communication and bike cable integration was poor.
May 29, 2025
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