Wholesalesweetsuk Reviews 

Please don’t give this company your money, you WILL NOT receive your goods.
Placed an order on the 6/10/24 and still have not received my goods.

I attempted to email them, didn’t get a reply. I then messaged their business page on Facebook to which I got a reply to state my parcel was ‘lost in transit’ and they will send another… over a week later I’m now being ignored and guess what- no parcel! Avoid at all costs, money grabbers

DO NOT BUY FROM THIS COMPANY,

I placed an order with Wholesale Sweets on 13th October, expecting delivery on 17th October. Despite the promised date, three boxes never arrived. I reached out multiple times via email to get an update on the missing items but received no response at all.

The total value of the undelivered goods is £172.91, and after numerous failed attempts to resolve this directly, I’m extremely disappointed with the lack of communication and customer service.

DO NOT BUY FROM THESE EVER!

Absolute joke! Ordered 2 mystery boxes and a 1KG pick & mix bag. Evri “lost” the items according to these cowboys. Emailed them and was told by “Carl” that they would issue a resend. No updated tracking has ever been received. Finally the 1KG bag turned up, nothing else. I’ve emailed several times now and am just being ignored. Will be raising a chargeback with my bank.

As one item has arrived they seem to think they don’t need to do anything else!

Don’t buy from these cowboys! Customer service is non existent!

DO NOT BUY FROM THIS COMPANY YOU WILL LOOSE YOUR MONEY

Placed an order for £51.27 on the 10th October, received an email the next day to say the parcel was with EVRI, despite using the tracking facility EVRI did not receive the parcel until the 18th October.
When the delivery finally arrived I was missing 3 items amounting to £16.00.
Like everyone else on here I've emailed, called (phone constantly engaged) even sent a message via Facebook messenger but still had no response.

So glad I didnt spend anymore money with them

DO NOT BUY FROM THIS COMPANY YOU WILL LOOSE YOUR MONEY

Never revived my order or my refund spent over £200 also ! The company have just ignored my emails and phone number doesn’t work.

TERRIBLE COMPANY. DO NOT BUY FROM.
I wish I had read these reviews. Placed an order on 6th October for over £200. No delivery, no refund, no communication. I have emailed three times.
ABSOLUTE SCAMMERS.
If anyone finds a phone number for them, please let me know. Terrible, terrible company.

Don’t use this company!
Really wished I’d checked this company out before I bought! I received a small bag of sweets from a £34 order. No response from company, e-mail address doesn’t work, no phone number either. I’ve tried to get in touch via the update from tracking@shipstation but no response! Paid via my debit card so will probably have to write it off! This company shouldn’t be allowed to trade

I made an order on the 07/10/2024 and was suppose to receive through evri on the 11/10/2024. My order was still sitting on evri saying they were still waiting to receive it. I contacted them through email and they said they would send a replacement order out but still no order been received. Tried to email several times and no replies at all my order was over £300 worth.

So wished I'd looked at the reviews before I ordered!!! Like all the others, placed a large order then a notification a few days later with an EVRI tracking number now 2 weeks later EVRI still don't have the package .... no follow up to emails, phone constantly engaged so will try and get my money back though the bank... DO NOT BUY FROM THIS WHOLESALER!!!!

Absolute joke show of a company, avoid like the plague. Ordered some bulk products, one didn't have enough stock - rather than inform me they sent 20% of what I needed. I noticed, informed them, said they'd give me a refund for the missing items. Three weeks of chasing, no refund. Finally did a chargeback through my credit card, they accused me of trying to refund the whole order - threatened to take me to court and told me I was guilty of fraud. Then retracted 5 mins later when they realised they'd got it wrong. No apologies, no shame, and clearly no standards or organisation. DO NOT USE.

Late delivery and some of the worst sweets I’ve ever tasted (Sweetzone).

Garbage.

I placed my original order on the 22/09/2024. The delivery expectation was great at an estimated 3-5 days delivery, which is why I ordered. On the 03/10/2024, I had tried to make contact with the company via phone and email and had no response. I decided to check out their socials for activity and reviews to find that a lot of people order and never receive items so I began the process with my bank to get a refund. Oddly I ended up with an email later that day about an EVRI tracking number, but this took a few more days to update. Delivery was then made but part of the order was missing. As per their own terms and conditions due to lateness of delivery I was entitled to a full refund and 10% as inconvenience. Many emails back and forth, threats of court etc... we have come to an agreement. However, anyone seeking a refund you won't get it so please go via your bank and negotiate the way I did. I will only pay for the goods that have been provided. The rest of the service is awful. I'm also deducting the 10% myself so I am compensated for their contractual break.

Ordered through Amazon. Eventually told lost in transit. I wonder?
Got a refund from Amazon after about a month.

I placed a large sweets order. It took weeks and lots of chasing to arrive. I was told they had moved warehouses. There is no contact number to speak to anyone. Someone did answer my emails and told me my order would come. It did eventually arrive but some items were missing. I was told I would receive a refund and this has never materialised. They just stopped communicating and are ignoring my emails completely. A very unprofessional approach that means I will not be feel confident to use them again. What a shame.

Ordered 26/9 3-5 days delivery ,have got so called evri delivery info three days later still not received by evri obviously never going to get order now contacting bank to report fraudulent transaction.
Update today 11/10 received delivery so maybe not as bad as previously thought but still late replies to e mail
Would have been great even just to say it’s delayed at least the customer is kept in the loop.

Been waiting a month this is a Scam company exactly the same has happened to me as the below comment , unfortunately I spent £125 and now lost it sent me a email stating order complete made a ups label yet ups don’t even have parcel disgusting company , I believe in karma and you can only do this to so many people before it catches up with you so angry absolutes scabs

I placed an order on May 31st, today is June 12th and I still haven't received my order.

I sent an email and their response was "we're moving warehouses" Okay, so why not tell me? Surely good customer service is to let customers know if their order will be delayed....

ALSO, why send me a shipping email from UPS with a delivery date and time when you haven't even given the parcel to UPS?!? The UPS email said "Friday 07/06/2024 11:15 - 14:15" obviously that didn't happen. UPS said that they currently don't even have the parcel!

Luckily it was a small £32 test order, rather than the full order I almost did.

Lie after lie with this company. I'm disputing this with my bank to get my money back.

Avoid this company. Even 1 star is too many. I'm off now to find a GENUINE wholesaler.

Completely untrustworthy. They will send an incomplete order without substitutions. When refund requested, you get fobbed off. Now going to dispute with my card provider.

I had a whole order which has not arrived. £70 of sweets down the drain. No one answers the phone and they still haven't replied to my email. Absolutely disgusting. £70 out of pocket 😡😡😡😡

Ordered 5 2kg boxes of fudge 2 arrived and only 1 was the right box out of that

Only way to get in contact with them is if you moan on there old Facebook post and mail them. Even then they will take days to reply and call you a woman's name when your name is clear on Facebook.

The reply I got was under staffed for a couple months. But from the reviews it's been for over a year..

I tried to give them the benefit of the doubt and asked for replacements and got ignored so can only review the service I have received

Avoid.... Go to Hancock's cash and carry trust me