Wickes - Plymouth Reviews 

105
TrustScore 4.5 out of 5

4.4

14 Marsh Mills Park, Plymouth Devon, PL6 8LX, GB


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Rated 5 out of 5 stars

Bought kitchen at Wickes, Longbridge Road Marsh Mills, Plymouth. Now fitted, the kitchen looks great and seems a good quality product. Much appreciated assistance and patience from Beth Pender after... See more

Company replied

Rated 5 out of 5 stars

Just at the start of a new bathroom project with Wickes. So far have only dealt with Beth Pender, the Design Consultant at Plymouth. She has been excellent; very punctual arrival for measuring up and... See more

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Rated 5 out of 5 stars

We recently had our kitchen designed through Wickes, and working with Denise Bettey was the best part of the whole process. She didn’t just “design a kitchen” she listened to how we use the space,... See more

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Rated 1 out of 5 stars

Disgusting customer service! Waited over 8 hours for a delivery which was promised within a four hour window!! I had to chase it myself the entire day. So Disrespectful of peoples time I shal... See more

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Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Plymouth

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 14 Marsh Mills Park, Plymouth, Devon, PL6 8LX, United Kingdom

  • +441752671738

4.4

Excellent

TrustScore 4.5 out of 5

105 reviews

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4.4

All reviews

(105)

14,640 reviews in the last 12 months

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Rated 5 out of 5 stars

Impressed

Very impressed with Wickes. We had an appointment at the Plymouth branch to talk about our utility. We had a pretty good idea of what we wanted but our consultant Bethany Pender was very helpful in planning it out especially in regards to how we could best accommodate our existing belfast sink. Bethany was professional, knowledgeable and friendly and the appointment didn't feel rushed. Bethany managed to secure us some discounts too which made the quote within budget. No pressure to accept the quote there and then but we were happy with it so we do. Thank you Bethany for being an excellent consultant and helping us pull our ideas together and making them work.

March 21, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 1 out of 5 stars

Purchased extra garden full length door…

Purchased extra garden full length door side entrance my last door 20 years ago BQ
Thought I would try wicks door silly me it's only been less than 6 month it's All ready got holes through the panels can you imagine what's going to look like after a year WOW 😲 it's shocking

March 6, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hey there, thanks for getting in touch, and I'm really sorry to hear about this. If you can please reply back to the private message I've sent you on trustpilot we can look into this further for you. - Dylan

Rated 5 out of 5 stars

Excellent Service…

Bought 7 rolls of loft insulation and various other items for the project. The staff couldn’t have been more helpful. Absolutely excellent service.
Plymouth Branch at Marsh Mills
18th Feb 2025 19:30.
Would definitely use them again.

February 18, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi Steve, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 1 out of 5 stars

Miserable

Miserable, unhelpful manager - I took back a deWalt drill/driver where the chuck had broken. It was within the 12 month guarantee but Andy told me to “send it back to deWalt” because he wasn’t going to resolve the issue as I may have “abused it, who knows?”
Not a smile, not any attempt to resolve the issue.

February 25, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi Helen, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH

Rated 5 out of 5 stars

Dan had previously sorted out our…

Dan had previously sorted out our Kitchen project, which was excellent. We were delighted he was able to do the same for our Bathroom. His knowledge and expertise coupled with his talent at making things comfortable and understandable are something above and beyond our original expectations.

February 23, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hello Terry, thank you for your five-star review, and I'm glad that Dan in our Plymouth store was amazing throughout your bathroom project, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Bathroom renovation

Dan Tutten was more than helpful we had four quotes from different companies. Wickes in Plymouth was the only company that could supply us what we wanted without us compromising,at a competitive price.

February 7, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hey there, thanks for your amazing review, and I'm glad Dan was amazing throughout your design process, enjoy your new space! - Dylan

Rated 5 out of 5 stars

We saw Denise to plan our kitchen

We saw Denise to plan our kitchen. She was very knowledgeable and thorough. Was an amazing experience.

February 14, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi Chris, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Design staff at Wickes were very…

Design staff at Wickes were very helpful from start to finish of the design of our kitchen. Price of the kitchen plus appliances very reasonable in comparison to our kitchen we had fitted 15 years ago. Only about £3,000 more than then and this time we have bought decent make appliances.

December 29, 2024
Unprompted review
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Reply from Wickes - Plymouth

Hey Mark, thank you for your five-star review, and I'm delighted you enjoyed the service throughout your kitchen design experience in our Plymouth, enjoy your new space! - Dylan

Rated 5 out of 5 stars

This is the second kitchen in 20 yrs…

This is the second kitchen in 20 yrs sourced from Wickes, this one from Plymouth store. No complaints about Wickes, the design team (Denise) was cheerful, helpful, and efficient, the delivery team outstanding and Customer Service centre could not do enough to help sort problems. The outsourced installation team could do better with regard to communications and timekeeping but the end result is good, a quality product.

February 5, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi D K Jones, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Denise and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Quality kitchens with excellent service

This is our second kitchen from Wickes, we recently moved house & wanted to recreate the kitchen we had at the previous house as we were so pleased with it, it was 11 years old & still looked as great when we left as the day it was fitted. Dan Tutton came out to check our measurements and have a look at what we wanted to do, we tweaked a couple of things and chose worktops, sink etc. in store the following week.
Dan was extremely helpful and very knowledgeable on all aspects of the process and products. We would highly recommend that you take a look at Wickes if you're looking to replace a kitchen and would also suggest speaking to Dan, he really knows his stuff.

December 30, 2024
Unprompted review
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Reply from Wickes - Plymouth

Hi Deborah, Thank you for your kind words and for choosing us for your second kitchen. We're thrilled to hear that you were so pleased with your previous kitchen and that you decided to recreate it in your new home. It's wonderful to know that our products stand the test of time. We're also delighted to hear about your positive experience with Dan. His expertise and helpfulness are appreciated. - SF

Rated 5 out of 5 stars

recently purchased my new kitchen with…

recently purchased my new kitchen with the Wickes Plymouth store. Daniel Tutton, came to my home and measured the space and listened to what type of design I had envisioned. I was delighted with the design he absolutely nailed it. Great experience and would most certainly recommend. Thanks Dan!

January 24, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi Nigel, thanks for taking the time to share this feedback, we are pleased to hear that Daniel provided you with a great experience and nailed it. We appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Dan Tutten was very good

Recently had a kitchen designed by Dan tutten in the Plymouth branch and he was very helpful and answered every question I had. When I asked about a small redesign he was very happy to help and completed my request in my vision and swiftly

January 30, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi John, thanks for taking the time to share this feedback, we are pleased to hear that Dan was very helpful and answered every question you had, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Dan the kitchen designer made us feel…

Dan the kitchen designer made us feel very relaxed, he was very thorough and catered for all our needs ..would highly recommend.

January 12, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi Bryan, thanks for taking the time to share this feedback, we are pleased to hear that Dan was thorough and made you feel relaxed, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Plymouth Bathroom Design

I recently purchased my new bathroom with the Wickes Plymouth Store and have had a fantastic service from Dan Tutten the design consultant. Nothing has been to much trouble the service has been impeccable. Dan listened to my very specific vision for my bathroom which was about maximising space and keeping it disability accessible for my future needs. He came to my home and measured the space and got to work designing it. I was delighted with the design and he also at the design meeting went through all the possible extras with me that I hadn’t even thought of to make sure I was happy. It was a great experience and I can’t wait to see the finished product. Thanks Dan!

January 23, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi there, thanks for taking the time to share this feedback, we are pleased to hear that Dan provided you with a great service and that nothing was too much, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

After looking at many other stores

After looking at many other stores, finally went to Wickes and felt immediately ‘looked after’ by Dan. He arrived at our house at the appointed time and day. Went about his work efficiently and came up with a great design which he happily tweaked to accommodate some minor changes for me. He has explained all the stages and time management adequately and we were very happy with finished design and price. Now looking forward to completion.

January 23, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi Chantal, thanks for taking the time to share this feedback, we are pleased to hear that Dan looked after you and was able to make changes to suit your needs, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Visited Wicks in Plymouth and was…

Visited Wicks in Plymouth and was looked after by Jack. He was very helpful as I didn’t really know what I was looking for.
His product knowledge was great and he helped me through the whole process.
There was a good range of kitchens and appliances in store.
Thanks for the great service!

January 23, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hello Tricia, thank you for your five star review and I'm delighted that you enjoyed the service from Jack in our Plymouth store! - Dylan

Rated 5 out of 5 stars

Had a meeting with Jack from Plymouth…

Had a meeting with Jack from Plymouth branch and it was a great experience with good service!

January 15, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi Joel, Thank you for your kind words! We're thrilled to hear that you had a positive experience during your meeting. We strive to provide excellent service and are delighted that our team member was able to assist you. - SF

Rated 5 out of 5 stars

Jack from Plymouth displayed fantastic…

Jack from Plymouth displayed fantastic service and showed fantastic knowledge, really improved my experience.

January 25, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi James, We're delighted to hear about your positive experience! It's wonderful to know that you were impressed by our team member's expertise and service. We strive to provide excellent customer service, and it's rewarding to hear that our efforts have made a difference for you. - SF

Rated 5 out of 5 stars

Very helpful and polite staff.

January 10, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi Vasilly, Thank you for your kind words! We're so glad to hear that you had a positive experience with our staff. - SF

Rated 5 out of 5 stars

Great customer service

Following our home visit by Denise we went into Wickes Plymouth to discuss and view our kitchen design. Denise was able to make the small changes to our design. Denise was able to show us the appliances, doors, worktop and handles. We were happy with the design and the appliances and the price, we placed the order.
We would definitely return for further projects.

January 4, 2025
Unprompted review
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Reply from Wickes - Plymouth

Hi Nicola, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

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