The positives 1). The Lincoln adviser Matt. Helpful friendly and knowledgable. 2). Your customer care adviser Kai, extremely patient, quick to understand the problem and come up with a solutio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have heard & read a lot about wrens aftercare but going through it first hand i can certainly say that the aftercare team especially Chloe has been great. I raised my issues & concerns which were lo... See more
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We decided to visit Oakland furniture Watford one Sunday. When we have finished we propped into wrens to look around and we were quite impressed with the variety of bedroom furniture on offer. We deci... See more
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Nicola, Richard great customer service given following a few blips with our new kitchen. Very helpful and courteous over the phone. Mush from White City store, who sold us the kitchen was patient,... See more
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Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 110 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.2
Great
96K reviews
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Jasmine at the Stirling branch was very…
Jasmine at the Stirling branch was very good very professional highly recommended her to find and build your dream kitchen looking forward to my new kitchen in a few weeks so far very happy
Sharon Stephen
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Sharon and Stephen,
We're happy to hear that you had a positive experience and appreciate the kind words regarding the service you received. We're delighted you're looking forward to your new kitchen!
Warm Regards,
Callum
Absolutely lovely experience
Absolutely lovely experience, I was contacted 30 mins before to say what time he would be arriving. The guy was polite removed his shoes, got on with the job measured up two rooms and left …(love his hair). Totally efficient organised and polite. Thank you for the lovely experience.
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Joanne,
We're happy to hear that you had such a lovely experience! We appreciate your kind words regarding the prompt communication, efficiency, and politeness. Thank you for your positive feedback!
Warm Regards,
Callum
Avoid this corrupt company at all costs.
Do yourself a favor and avoid this company at all costs. The products are horrible, the experience is horrible and at a moments notice they will just completely abandon you while taking all your money. This company does not care about their customers at all.
Without notice, regardless of where you are in your kitchen renovation they will just completely shut you off and keep your money without any direction whatsoever beside a link that goes nowhere.
Completely unprofessional, irresponsible and corrupt company.
Do yourself a favor and avoid this company at all COSTS! Not worth the headache.
Your future self will thank me.
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Steve,
Thank you for your feedback.
Your query relates to Wren Holdings Inc. in the US, which is now closed and was a separate legal entity from our UK business. It also has its own dedicated Trustpilot page. To ensure your review is seen and addressed by the correct team, we kindly ask that you direct it there.
We understand that all US based Wren Holdings Inc. customers will be contacted by a Trustee shortly about their orders and the options available to them. If your query relates to our UK business, which is unaffected by the developments in the US, please let us know and we will be happy to help.
Thank you for your understanding.
Warm Regards,
Kieran
Wren Kitchens
The lad came out and was really helpful…
The lad came out and was really helpful .
Andrew H was the lad
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Gary,
We appreciate you taking the time to leave us this great feedback. We're so glad to hear that our team member was helpful to you.
Warm Regards,
Callum
Wren kitchens
Andy called to ask if he could come early which was great. He was very courteous and friendly. Efficiently took measurements with little fuss.
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Jean,
We're happy to hear that the team member was courteous and friendly and that they efficiently took measurements with little fuss. We appreciate your positive feedback!
Warm Regards,
Callum
Bought from wren Enfield.
Bought from wren Enfield.
I have to say that Cinar helped me enormously with the slight problems I had, and turned the whole thing into a positive experience.
Wren 4 stars
Cinar 10 stars
April 24, 2026
Unprompted review
Reply from Wren Kitchens
Hi Phillip,
We're happy to hear that the team member was able to turn your experience into a positive one. Thank you for sharing your feedback with us; we appreciate it.
Warm Regards,
Callum
Wren kitchen measure from Mike.
Had a Wren kitchen measure today from Mike and it was such an easy and smooth process.
Mike was really friendly, polite and knowledgeable on all things kitchens.
Looking forward to having our kitchen designed next.
Overall 10/10
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Trefor,
We're happy the kitchen measure was easy and smooth for you. It's great to know our employee was friendly, polite, and knowledgeable. We appreciate your positive feedback and look forward to designing your kitchen!
Warm Regards,
Callum
Above & Beyond
Andrew H went above and beyond to help me, great representative of Wren.
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Rachel,
We're happy to hear about the exceptional assistance you received. We appreciate you recognizing the great service provided to you!
Warm Regards,
Callum
Poor service
Following my previous feedback regarding delivery delays, the product finally arrived only to reveal incorrect measurements. Nearly spent half a day trying to contact the showroom design team for a resolution. While a team member eventually provided a path forward, the combination of delivery issues and poor communication has resulted in a very disappointing experience with Wren
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Callum
Polite
Polite, helpful and friendly. Gave great advice on the questions we asked
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We appreciate you sharing your experience! We're happy to hear that our team was polite, helpful, and friendly and gave great advice. Thank you!
Warm Regards,
Callum
Great service and a very knowledgeable…
Great service and a very knowledgeable surveyor, highly recommend
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Daniel,
We appreciate your recommendation and are happy to hear you received great service from a knowledgeable surveyor.
Warm Regards,
Callum
Worst decision
Worst decision we ever made choosing Wren. They have left our kitchen a mess!
15 grand for damaged walls as they measured wrong and the units were MADE to fit, complete delamination of kickboards, cupboards delaminated or with lumps in, wonky cabinetry and generally a really poorly designed kitchen! Wren are refusing to remove the kitchen or give us a refund. Please avoid this company. The quality of the materials is terrible and the customer service is even worse! Terrible terrible company! Me and my family are devasted due to the investment and terrible kitchen we have been made to live with.
February 28, 2026
Unprompted review
Reply from Wren Kitchens
Hi Dean,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I can see you are currently liaising with one of our Field Installation Managers, who is keen to rectify your outstanding issues.
Warm Regards,
Daniela
Polite ,friendly and knowledgeable
Polite ,friendly and knowledgeable
Great service
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi David,
We appreciate your positive feedback and are happy to hear that you found our service great, and our team polite, friendly, and knowledgeable.
Warm Regards,
Callum
Very professional patient and…
Very professional patient and knowledgeable. Explained everything and was extremely helpful.
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi David,
We're happy to hear that you found our team professional, patient, and knowledgeable! We appreciate you letting us know they were extremely helpful.
Warm Regards,
Callum
Reply from Wren Kitchens
Hi Sam,
We appreciate your feedback and are so happy to hear that you found our service fantastic, professional, and helpful. Thank you!
Warm Regards,
Callum
Prompt efficient service from C Wright…
Prompt efficient service from C Wright on the home survey team
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Robert,
We are happy to hear that you received prompt and efficient service from our home survey team. Thank you for your positive feedback.
Warm Regards,
Callum
A good experience…
When looking for a new kitchen we found it all a bit overwhelming when reading reviews and talking to people their appears to be good and bad experiences with all the suppliers.After trying to negotiate a sensible price with howdens we gave up and decided to go with wren.The experience was considerably better from start to finish and the price was much more sensible.The quality of the units seem to be ok the wood doors are a little light and soft.Ive installed it myself so I have had first hand experience on the quality.I think unless you spend a eye watering amount of money they all seem to be much of a much.It seems to be down to the people you deal with even inside the same company.A lot of complaints seem to be about the installation of the the kitchen.Many thanks to the great team we dealt with.
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Jem,
We appreciate you sharing your kitchen experience. It's great to hear the process, from pricing to service, was better for you. We value your feedback on the unit quality and are pleased you had a great team assisting you. Thank you!
Warm Regards,
Callum
The entire experience with Wren has…
The entire experience with Wren has been excellent.
From our visit 6 months ago we felt confident the project was in safe hands.
Our designer Ross Reilly was informative, knowledgable and patient with our many questions and requests and we never felt pressure to buy.
Ross kept in touch each month before delivery to ensure we were happy with everything ,also contacting our fitter to answer some of his queries.
Our kitchen was delivered on time professionally and safely with only one very small item damaged which was replaced and delivered in a few days.
We are now thrilled with our new kitchen and thank Ross and the team at Hermiston Gait for this trouble free and enjoyable experience .
April 25, 2026
Unprompted review
Reply from Wren Kitchens
Hi Moira,
We're happy to hear that you had an excellent experience. It's great to know that you felt confident throughout the project and that our designer was informative and patient. We appreciate your positive feedback regarding the delivery and are pleased you are thrilled with your new kitchen!
Warm Regards,
Callum
Very few issues
In the past 12 months we have had a kitchen and a bedroom from wren. We fitted the kitchen ourselves but wren came back to do the worktops as they needed templating and we have had the bedroom fitted by them.
We’ve had very few issues given how much work we have had done. The Bradford showroom are fantastic, the fitter was brilliant! 0 complaints brilliant service.
The contact center however, very unimpressed. We had a panel missing and they had actually forgotten to make it. Spoke to a manager who was “looking into it and would be back in touch tomorrow” the call never came. The brilliant fitter ended up not needing the panel so the job was finished without it.
I now need a refund that panel but no one has contacted me as promised and the contact center works what I would consider improper hours for customers who are working, 9-5;30 Monday to Friday.
I would still recommend wren but I do think they need to work on their contact centres communication.
No other complaints at all, quality is brilliant, design perfect!
April 24, 2026
Unprompted review
Reply from Wren Kitchens
Hi Miss Pollard,
Thanks for your review and lovely words regarding the fitter and showroom. I can confirm our Installation Team have processed your refund on 27/04 - please allow 3-5 working days for this to show in your account.
Please let us know if there is any further assistance you may need, we're happy to help!
Warm Regards,
Daniela
Never again
Sitting down and designing the kitchen was great.
However the overall process is not so great. And I am still left with a kitchen that isn’t as I was promised.
My washing machine can’t come out due to a Belfast sink sticking out slightly!
And they are wanting to charge me to change it. Aswel as paying a plumber and the fitter to re do it. I have lost the motivation. My kitchen looks a mess.
I wouldn’t buy another kitchen from Wren. There’s no aftercare. Only after thought of getting more money from you.
January 1, 2026
Unprompted review
Reply from Wren Kitchens
Hi Kunoo,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate how frustrating this situation must be.
We have now fully investigated the concerns raised in your review. Following this, we can confirm that the washing machine had not been installed in line with the original plan. Specifically, the installer—who was independently sourced by you—did not fit the required corner post, which is necessary to ensure adequate space between the appliance and the Belfast sink.
While this issue has arisen due to a fitting error rather than the design or supply of the kitchen, our team is keen to work with you to find a suitable resolution. As part of this, we have already provided a discounted quote for the replacement product needed to correct the issue, in an effort to support you despite the circumstances.
Warm Regards,
Daniela
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