Zero Waste Box Reviews 

151
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Ridiculous price to pay for simply recycling several old CD covers. Who on earth would pay upwards of £100 ? Not sure if they are on the FTSE but must be worth buying a few shares if this is there g... See more

Rated 5 out of 5 stars

Box turns up, plastic goes in, box is picked up. Definitely the easiest thing to do. Eta: the boxes arrive flat, so they are easy to store until you need to use them. Once the box is made up, the... See more

Rated 1 out of 5 stars

I've amassed a huge binbag full of blister packs. I've been asking for months where to send them,having no Superdrug store here in York, & having absolutely zero ways of travelling to another city, no... See more

Company replied

Rated 5 out of 5 stars

I love the TerraCycle waste boxes. It may look an expensive solution initially, but when you work out cost per recycled item, the price suddenly seem very reasonable. Thank you for being there and all... See more

Company replied

Company details

  1. Recycling Center
  2. Environmental Health Service
  3. Environmental Organization
  4. Garbage Collection Service
  5. Waste Management Service

About Zero Waste Box

Written by the company

Your recycling solution for almost everything!

We are on a mission to Eliminate the Idea of Waste! Zero Waste Box is a complete and convenient recycling box solution which includes the storage, collection, shipping and recycling of a particular type of waste that isn’t currently recycled through local councils or traditional recycling facilities.

We can recycle almost anything, from coffee capsules, snack wrappers, VHS tapes to Personal Protective Equipment (PPE). Zero Waste Box is an all-inclusive solution developed by award-winning waste experts at TerraCycle®. The recycling boxes are easy to set up and use, making it the perfect option for households, schools, businesses, manufacturing, events and facilities looking to increase their sustainable practices.

SHOP ALL BOXES SHOP PPE BOXES
How it works

Order: Select the Zero Waste Box based on what you would like to recycle.

Fill: Fill your box with the accepted waste.

Ship: Using the pre-paid UPS shipping label affixed to the back of your box, arrange for your waste to be collected for recycling. All shipments are carbon-neutral, meaning the carbon emissions released during transport will be offset.

Reorder: Continue to recycle everything and reorder a new Zero Waste Box.

LEARN MORE


Contact info

2.8

Average

TrustScore 3 out of 5

151 reviews

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2.8

All reviews

(151)

1 review in the last 12 months

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Rated 4 out of 5 stars

Every home needs one

I haven’t filled my boxes yet so can only rate for half a service! Thus far delivery was rapid and assembly of boxes from a scored piece of cardboard was easy. I love being able to recycle everything, other than that which is recycled by my local council.

It’s an expensive service but if it takes awhile to fill my two boxes which it looks as if it will, it will be money well spent. Every home should have one!

August 9, 2021
Rated 5 out of 5 stars

Takes more waste than you'd think!

I was pleasantly surprised at how much I could fit into the zero waste box, and then how easy it was to drop it off for return to Terracycle. While this is not a cheap option, it is a great way to think twice about the packaging I need to dispose of and the price of recycling. I will keep replacing my box as I fill it as I think this is a fabulous option for those hard to recycle essential items.

August 6, 2021
Unprompted review
Rated 3 out of 5 stars

Nice idea, but no feedback or assurances from Terracycle your waste was recyled

I purchase a Zero Waste Box to recycle all the plastic packaging that living your daily life leaves you with: be it lids, yoghurt pots or food trays. The idea from Terracycle is good however considering the cost, I think you should be able to get more assurance that the waste you are sending them is actually being recycled. Once you've ordered your box and filled it, you simply just arrange for UPS to pick the parcel up and that's it: no further communication from there. Considering the parcel is tracked, I think Terracycle should provide you with a confirmation email that the box has arrived at the recycling plant and all the items you have sent will be separated out for recycling. I would even welcome some feedback that I had recycled the correct items. There is nothing the prove the courier doesn't just dispose of the items, there is nothing to state the items you recycled were salvaged and had to be incinerated instead. What is even more concerning is the address that Terracycle ship to, is an energy recovery plant (i.e. an incinerator). More feedback from Terracycle would be welcome.

August 6, 2021
Unprompted review
Zero Waste Box logo

Reply from Zero Waste Box

Good afternoon,

Thank you very much for your feedback, it's much appreciated. We would love to answer your questions via email, so feel free to send us or the customer service team (customersupport@terracycle.co.uk) any questions or concerns you may have about the recycling process. We are always able to let you know when your box has been received, if you just send us a quick message. In a nutshell, if we don't have a recycling solution for a certain product/material, we don't accept that type of waste. The address our boxes are shipped to, is a TerraCycle Material Recovery Facilities (MRF - this is separate from the Suez energy recovery plant you mentioned). The waste gets checked-in, weighed, visually inspected for contamination and sorted based on material characteristics and composition. Because boxes get manually sorted by material composition, it's virtually impossible to individually contact each collector who has sent in waste. After enough weight has been collected, the materials get sent to different third party processors that recycle the materials into usable forms.

A small percentage of select items are sorted out and processed through waste-to-energy and used by the processing facility directly and/or the local utility network. This applies to material required to be handled this way due to legal restrictions or non-compliant waste. TerraCycle avoids waste-to-energy and never uses it as an end-of-life solution for anything that we guarantee to be recycled.

If you wish to read about our recycling process in further detail and with additional images, I would suggest for you to read our 'how we recycle' page on the Zero Waste Box website, under 'get started' - 'learn more'. We are happy to answer any further questions via email.

Have a great day - The Zero Waste Box team

Rated 4 out of 5 stars

Convenient and prompt service

Convenient and prompt service

We filled the box and sent it back in about 3 months, Zero waste kitchen box. A lot of crisp packages went into it, which is interesting. I would highlight that the packaging the box was sent in was not recyclable which seems odd. Also it might be useful to make the font listing what is allowable in the box bigger and easier to read at a glance.

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Easy and convenient

Box turns up, plastic goes in, box is picked up. Definitely the easiest thing to do.

Eta: the boxes arrive flat, so they are easy to store until you need to use them. Once the box is made up, there’s an letterbox style opening at the top to drop the cleaned dried items into without having to see a box full of stuff.
The collection arrangement with UPS makes this entire system extremely convenient, no carting a huge box to the post office or drop off location.

August 5, 2021
Unprompted review
Rated 3 out of 5 stars

All in one zero waste container.

The product arrived with very little information about how to send it back, apart from return it via DHL. This made it sound as if it would be collected from my address but I had to take it to a drop-off location. Also I had no feedback to say whether the container had been received. This would have nice considering the price paid for a cardboard box.

August 3, 2021
Unprompted review
Zero Waste Box logo

Reply from Zero Waste Box

Good afternoon,
Thank you for sharing your feedback. We are very sorry to hear you had a frustrating experience returning your box. There should be no need to take your Zero Waste Box to a drop off-point. The price of the box includes a pre-paid shipping label attached to the back of the box. When the box is full, you can arrange the UPS collection of your box online or by calling them; they are then able to come by the following day. Please don't hesitate to get in touch with us if you have any questions about box returns in the future, we are always happy to help and aim to provide an excellent service: customersupport@terracycle.co.uk
Thanks and have a great day - The Zero Waste Box team

Rated 5 out of 5 stars

I was able to recycle a lot of videos…

I was able to recycle a lot of videos and cassette tapes which would otherwise have been burned at the local energy reclamation plant, the ‘tip’.
I needed to change one box so as to be able to combine cassettes & videos & that was a very straightforward process. Excellent!

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

Can't live without it!

It may seem expensive at first but I now can't live without my box. You can fit in a lot so it lasts 2-3months depending. I get the kitchen separation box as I have 2 children who go through a million snacks a day. I love how much can get recycled that I otherwise would avoid buying or would end up in landfill. The addition of party supplies (inc balloons) is awesome!! When I order a box it arrives next day, it's super easy to order and to return and all included in the cost. What an amazing service terracycle provide, I wish everyone could afford to have one in their homes.

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

We are on our second Zero Waste Box!

We are on our second Zero Waste Box - have to say it took a bit of persuading to get the rest of the family to agree initially, but now they are hooked too and trying to get the grandparents to get them. It's unsettling to see how much goes into the box over a very short period of time and it has made us really look at what we use and how to improve our choices to use less. We max out the usefulness of the box by taking as much as we can to a local Church with Terracycle boxes for particular items, then put the plastic that they don't collect in ours. We'll definitely carry on using them in the hope that the more people that do, the more commonplace they'll become and the cheaper they get, fingers crossed!

August 2, 2021
Unprompted review
Rated 4 out of 5 stars

I can now recycle nearly everything

Thanks to Terracycle I can recycle nearly everything. I have a kitchen separation zero box and occasionally have to have a plastic zero box too, as the poly nuggets don't go in the other box. The only thing I can't recycle now is blister packs, as Terracycle no longer accept them in their plastic packaging box. I admit that I find this very disappointing! However, I am saving all my blister packs, in the hope that they will resume taking them.

August 2, 2021
Unprompted review
Zero Waste Box logo

Reply from Zero Waste Box

Hi Diana,
Thank you very much for your review and for using our service! We are happy to hear you're now able to recycle a lot more of your waste. Although we currently do not accept medicine blister packs in our plastic packaging boxes, TerraCycle does offer a way for customers to recycle their packs by dropping them off in one of the participating Superdrug pharmacies - you can find more information on our TerraCycle website.
Have a great afternoon! - The Zero Waste Box team

Rated 5 out of 5 stars

Excellent service even if you have to…

Excellent service even if you have to pay for it :)

It's essential to be able to recycle all products - its just unfortunate the UK is so far behind on the recycling of different types of widely used plastic packaging for example, which should surely be able to be recycled at a local centre.

July 16, 2021

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