Autumn and May Reviews 

169
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly service, highlighting the staff's knowledge and helpfulness in various jewelry needs, from repairs to custom creations. Many people appreciate the quality of the work, noting that items returned looking brand new, even after significant damage. The prompt and efficient service, along with the beautiful and distinctive range of jewelry, also contributes to the positive sentiment. However, some customers also noted issues with repair timelines, experiencing missed deadlines and rough repairs on their items.

What people talk about most

Product

People report positive experiences with product, often highlighting the beautiful, quirky, and distinctive... See more

Service

Users describe positive interactions with service, consistently praising the professional, friendly, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Quality

Customers had positive experiences with quality, with many reviewers delighted by the workmanship and how... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

They employ very knowledgeable people who have worked on different pieces of Jewellery. From re clawing rings to new safety catches. I even had a belt taken apart and made into different necklaces I... See more

Rated 5 out of 5 stars

I was looking for a lovely present for my friends 60th birthday and saw the beautiful Kit Heath Blossom Flyte Dragon Sterling Silver Necklace online at Autumn and May - although it was showing “Ou... See more


Company details

  1. Jewelry Store

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

169 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(169)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from wonderful staff

Isaac was really great at helping us understand the rings we wanted to buy. He's super friendly and really knowledgeable. He explained the small details about the designs and we really love the rings we got in the end. They're exactly what we want and will always treasure them forever

March 10, 2026
Rated 5 out of 5 stars

Excellent service

I have already found this jeweller excellent. Efficient and reliable. With a very speedy service and terms of jewellery repairs. Nothing is too much trouble. I would definitely recommend this place.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Rhodium plating

Autumn and May rhodium plated my white gold ring which had worn down, with the other metals in the ring causing a rash when I wore it. Autumn and May provided email advice about how rhodium plating could help provide a protective layer. I brought the ring in to be plated and collected it a few weeks later. It was very well polished and the rhodium plating has done the job protecting my skin. Staff very polite and helpful.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Autumn and May

Autumn and May provided a great service. I visited the shop in Greenwich where the assistant helped me choose the ring size and placed the order which was out of stock in my size.
The ring came within 10 days and was beautifully wrapped and presented. Communication re the delivery was good and accurate, making the whole process stress free.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great local jewellery shop in Greenwich Market

I always take my jewellery to Autumn and May for servicing and repairs. They provide a professional and friendly service, and keep me updated about progress. I have also bought jewellery from them as gifts for friends and family as it is always of reliable quality and not over-priced.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I bought my wedding and engagement rings from this shop many years ago. I recently had the wedding band resized in a jewelers in Bromley who completely messed it up. Luckily Autumn and May stepped up, sorted out the problem and offered a superb service.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend.

Autumn and May were recommended by a friend.
They did exactly what I asked for.
Prompt and efficient service
Great customer service.
My repaired engagement ring now looks as beautiful as it did on the day I first put it on.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery needs

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christening spoon polished up to perfection and a lovely named engraving put on for a very good price. It looked brand new. They even provided a beautiful gift box and bag to go with this refreshed new item, which I will be giving to my godson on his christening.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very Professional

Very Professional, I did contact Autumn and May as their reputation to be very serious and trust worthy jewellers, asking for a recommendation to a professional assessor for a valuation, it was done in a very friendly and efficient manner and I was recommanded to a highly qualified valuer.

Ginette Marks

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

I just love Autumn and May Jewellery…

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special.
They are great goldsmiths too and if you have something to be fixed or made into something more contemporary, they are your guys!

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful and unique

Autumn and May offers a beautiful, quirky, and distinctive range of jewellery, with pieces to suit every occasion and budget. The staff are friendly and incredibly helpful, making it one of my favourite places to shop for gifts

August 20, 2025
Unprompted review

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