Autumn and May Reviews 

173
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, knowledgeable, and professional, making every interaction pleasant. The service is frequently highlighted as exceptional, with many appreciating its professionalism, reliability, efficiency, and promptness in handling requests. People often note the superb value and care received. The quality of products and repairs receives high acclaim, with many items returned looking brand new or beautifully restored. Reviewers also appreciate the beautiful, diverse jewellery selection, which often arrives thoughtfully wrapped. The company is also valued for its ability to handle complex custom work and provide effective solutions, even in urgent situations.

What people talk about most

Product

Reviewers mention positive feedback about products, often highlighting the good selection of jewelry and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, friendly, and... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, professional, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the workmanship of repairs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

They employ very knowledgeable people who have worked on different pieces of Jewellery. From re clawing rings to new safety catches. I even had a belt taken apart and made into different necklaces I... See more

Rated 5 out of 5 stars

I was looking for a lovely present for my friends 60th birthday and saw the beautiful Kit Heath Blossom Flyte Dragon Sterling Silver Necklace online at Autumn and May - although it was showing “Ou... See more


Company details

  1. Jewelry Store

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(173)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

I just love Autumn and May Jewellery…

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special.
They are great goldsmiths too and if you have something to be fixed or made into something more contemporary, they are your guys!

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful and unique

Autumn and May offers a beautiful, quirky, and distinctive range of jewellery, with pieces to suit every occasion and budget. The staff are friendly and incredibly helpful, making it one of my favourite places to shop for gifts

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Kit Heath Bangle

I came across Autumn and May online whist trying to find jewellery by Kit Heath.They had a lovely selection and I fell in love with the Infinity Grande Sterling Silver Cuff Bangle.The whole process from ordering the Jewellery to it being delivered was first class.The packaging and presentation box were lovely.I have no hesitation in ordering from this company again which is why I have being looking for my next piece to match my bangle,which my husband is going to buy me for Christmas!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Over the years I have bought a number…

Over the years I have bought a number of items from A&M including a replacement wedding ring for my wife(original stolen) and an eternity ring. My latest purchase was a chain necklace for her birthday.
Great product and very good service as usual

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Seasonal best

Autumn and May has been my local go-to for jewelry gifts and repairs especially the latter . They're reliable, friendly and professional set in a great location in Greenwich market

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Caring and helpful.

Excellent caring and professional service.Extremely knowledgeable Gentleman ..took.time and effort. To do a repair on Mums precious necklace and .help with other jewellery information on vsrious items

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Wedding ring consultation

Had such a great wedding ring consultation with Jess, she was incredibly helpful and made the whole process relaxed and fun. They helped me find exactly what I wanted and I had every confidence their Goldsmiths, the ring is wonderful!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Autum and May Greenwich

Lovely man in Autumn and May in Greenwich Helpful and friendly. I have been in that location several times and have always had good service. I wold definitely recommend this branch.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

So far I have been to this jewellers…

So far I have been to this jewellers twice now first to have a ring re sized and it was like new when I got it back, then to replace a diamond that I lost from my engagement ring, the service was fantastic they even dropped my ring off to me. I would definitely recommend them and use them again.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Birthday gift

I ordered a beautiful necklace for my sister's 60th birthday. Unfortunately it was out of stock but I was emailed straight away to say that more stock was due within a couple of weeks. This was fine as I had ordered early and a couple of weeks later the necklace arrived. It's beautiful and it came with a lovely box and gift bag. I'm sure my sister will love it.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Quality resizing and cleaning

My gold wedding ring had become too small, and had also been damaged by being dropped in the road.

It came back to me perfectly resized, cleaner than ever and without any hint of damage. Very impressed.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

A new lease of life

I have a silver brooch with an insecure fastener and took this to be repaired. It was given to me by my mother to wear on my wedding day. She had worn it on her wedding day so it had great sentimental value. I am now confident that I can wear it without fear of losing it. Not only that, it has been cleaned beautifully. Thank you Autumn and May for a first class service.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces and quick delivery

I have bought several beautiful necklaces from Autumn and May over the years. This time, I needed speedy delivery to ensure a square pendant arrived in time for a friend's birthday. Staff were very friendly on the phone when I called, made sure they had the item in stock, and posted it out immediately. Highly recommend.

May 15, 2025
Unprompted review

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