Autumn and May Reviews 

173
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, knowledgeable, and professional, making every interaction pleasant. The service is frequently highlighted as exceptional, with many appreciating its professionalism, reliability, efficiency, and promptness in handling requests. People often note the superb value and care received. The quality of products and repairs receives high acclaim, with many items returned looking brand new or beautifully restored. Reviewers also appreciate the beautiful, diverse jewellery selection, which often arrives thoughtfully wrapped. The company is also valued for its ability to handle complex custom work and provide effective solutions, even in urgent situations.

What people talk about most

Product

People report positive experiences with product, often highlighting the unique and beautiful selection of... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their helpfulness, professionalism,... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers delighted by the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

They employ very knowledgeable people who have worked on different pieces of Jewellery. From re clawing rings to new safety catches. I even had a belt taken apart and made into different necklaces I... See more

Rated 5 out of 5 stars

I was looking for a lovely present for my friends 60th birthday and saw the beautiful Kit Heath Blossom Flyte Dragon Sterling Silver Necklace online at Autumn and May - although it was showing “Ou... See more


Company details

  1. Jewelry Store

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

173 reviews

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4.8

All reviews

(173)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

SUPERB COMPANY & CUSTOMER SERVICE

I was looking for a lovely present for my friends 60th birthday and saw the beautiful Kit Heath Blossom Flyte Dragon Sterling Silver Necklace online at Autumn and May - although it was showing “Out of Stock”.
So I phoned at spoke with Isaac and he confirmed it was not in store at present but was awaiting new stock arrival - he offered to contact me immediately it became available . True to his word, a few weeks later he did contact me and I was able to purchase the necklace . It arrived beautifully wrapped and ready to give to my friend - who by the way was absolutely thrilled with her gift ! What a superb company to deal with - would definitely recommend them and hope to deal with them again in future !

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bracelet…

I bought a beautiful 9ct gold bracelet from Autumn & May that I wanted to be reassembled and adjusted. I spoke to Isac and informed him on how I wanted the bracelet to be reconstructed he offered his professional opinion and brought my vision to life.
The bracelet fits my small wrist perfectly and I would definitely purchase from the store again.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service

I was so impressed by the service at Autumn and May. They were friendly, thoughtful and careful with my pieces, untangled some items while I waited, and took away other items to be restored. Everything came back like new and I was delighted with the whole experience.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

They employ very knowledgeable people…

They employ very knowledgeable people who have worked on different pieces of Jewellery. From re clawing rings to new safety catches. I even had a belt taken apart and made into different necklaces
Issac who is at the Greenwich store has been incredible, he has recently sold a gold chain through the Goldsmiths. So quick money in my bank in days

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff, very happy with the repair, great communication when it was ready :)

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Sparkle like new

Went to Autumn and May after finding them on google and so pleased I did staff were very friendly and helpful. I went to them as my wedding and engagement rings needed to be made bigger and so happy with the result I couldn’t believe they were my rings they looked amazing and fitted well would highly recommend I can’t stop looking at my rings and people are commenting on them thank you so much

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Isaac was so friendly and knowledgeable. Had an elasticated bangle repaired and the result was amazing!! They also polished it and now it looks like new! Highly recommended for repairs.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Modified my grandmas ring to perfection

I inherited a ring that I really love and wanted to honor the original design I just felt the setting was too high. I went to so many places that tried to get me to full redesign it which I am sure costs more but I felt frustrated that they weren’t listening that I didn’t want to change it for sentimental reasons. But then I found autumn and May/ they fully listened to exactly what I wanted and I love the result. Great communication throughout the process. HIGHLY RECOMMEND!! Thank you for my ring ♥️

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Greenwich finest jewellers

After exploring every jewellery shop in London, I stumbled across Greenwich Market. A glorious shop suddenly caught my attention and by magic, I was entering Autumn and May. On entering the premises I felt at ease. I’d been searching for a man’s ring to replace the one I had lost. Suddenly I spotted a very unique ring, that seemed to be calling my finger. Even better was the easy approach when asking for advice from the assistant. No pressure sales tactics, but pure care and attentive attitude to my going needs. I decided that the ring was exactly what I was looking for, and placed my order with ease. My ring size was not the size of the unique ring, so this had to be sent to the goldsmith for minor adjustments. Very quick turn around and ring was posted out to my home address in no time. I was updated numerous times on when the ring would be ready and be posted out. I couldn’t have asked for anything more from Autumn and May, such a pleasure in dealing with this quality jewellers.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Honest and friendly valuation service

I took two items in for valuation. They were immediately up front with a general verbal valuation for the item that they didn’t feel I needed to pay for a valuation for. The other item came back sparkling clean and with a full insurance valuation. Friendly and helpful. Thank you.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

This is my 'go-to' place for all my…

This is my 'go-to' place for all my Jewellery repairs. They have rescued many pairs of 'well-loved' earrings that now have a new lease of life. Not only do they mend the earrings but they also polish them so they sparkle like new! The prices are fair and the service is efficient so I have no hesitation in recommending them - Thanks to Autumn and May and their amazing Goldsmiths

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I found that buying from A and M very easy . The website was straightforward. I has occasion to phone then and they were very pleasant and helpful. The information flow was great. Packaging was excellent and had a feel of real quality. I will definitely be back, my wife’s loves there products.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

First Class service

I ordered 2 Clogau keyrings for birthday presents, but when I rang to check they were waiting for a delivery. I explained that they were needed for birthdays, and they assured me that I would receive them in good time. Both keyrings were sent First Class to make sure they were received by the deadline, even though I had only paid for Second Class. First class service, knowing my situation. I was very pleased - as were my friends who received their presents and loved them.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, presentation and delivery

Really great quality pendant and chain. Paid for express delivery, had excellent communication and it arrived earlier than expected. Lovely presentation bag and box for a gift for my mother in law’s 80th birthday. Would definitely shop again

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Not having purchased anything from Autumn and May before, I was a bit apprehensive in buying my first purchase and did consider more established providers.

However I am so glad that I did take the plunge, as the pendant I brought to wear to my son's wedding was exactly as described and so beautifully presented and the speed of delivery and customer after service was excellent. The care information was also very helpful.

I would not hesitate to recommend Autumn and May to friends and family.

March 30, 2025
Unprompted review

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