Autumn and May Reviews 

175
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, knowledgeable, and professional, making every interaction pleasant. The service is frequently highlighted as exceptional, with many appreciating its professionalism, reliability, efficiency, and promptness in handling requests. People often note the superb value and care received. The quality of products and repairs receives high acclaim, with many items returned looking brand new or beautifully restored. Reviewers also appreciate the beautiful, diverse jewellery selection, which often arrives thoughtfully wrapped. The company is also valued for its ability to handle complex custom work and provide effective solutions, even in urgent situations.

What people talk about most

Product

People report positive experiences with product, often highlighting the unique and beautiful selection of... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their helpfulness, professionalism,... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers delighted by the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

They employ very knowledgeable people who have worked on different pieces of Jewellery. From re clawing rings to new safety catches. I even had a belt taken apart and made into different necklaces I... See more

Rated 5 out of 5 stars

I was looking for a lovely present for my friends 60th birthday and saw the beautiful Kit Heath Blossom Flyte Dragon Sterling Silver Necklace online at Autumn and May - although it was showing “Ou... See more


Company details

  1. Jewelry Store

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(175)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

I went to the shop to have some…

I went to the shop to have some earrings repaired. The person in charge at the lovely shop was very attentive, competent and very kind. He explained what had to be done to my broken earrings, how much it would cost and when would it be ready to collect. A few days later he texted saying that the earrings were ready. The work was perfectly done and also they cleaned the jewel. I was well impressed and will return when needed.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

High standard repair

I recently had a piece of jewellery repaired by them ,I was kept updated on the costs and given 2 quotes so that I could go with the one I was happiest with. The work was carried out in the time given and to a very high standard .
This was the second time I have had a repair carried out with them,on two separate items, I would not hesitate to use them again .
Friendly professional staff and high quality work ,I highly recommend them.🙂

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff- would recommend

Very helpful staff who gave us good advice, then acted upon our decision in a timely manner.
They repaired, refurbished and then re-set an old, family ring. Work was carried out to a high standard and was reasonably priced.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful friendly staff

I had a stone replaced in my ring. The staff were very friendly and i was really happywith the results. They were also very honest which I appreciated I would definitely use them again in the future.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

I had sadly lost the emerald from my…

I had sadly lost the emerald from my bespoke wedding ring. After it becoming cracked and dull after 11 years of constant wearing. I asked them to replace the emerald so it again mirrored my husbands.
The end result is the ring I first received 11 years ago. It was lovely seeing it complete and renewed again. Would definitely recommend. They did an amazing job.

February 16, 2025
Unprompted review
Rated 4 out of 5 stars

I had a great experience with Autumn…

I had a great experience with Autumn and May! They offer a lovely selection of jewellery at competitive prices. I found a stunning amber ring (and ended up buying two!) and also a stylish necklace as a gift, both beautifully crafted and well presented. The customer service was exceptional—kind, helpful, and very knowledgeable. Delivery was prompt, and the items arrived in perfect condition. Overall, a fantastic shop for quality jewellery, and I wouldn’t hesitate to buy from them again. Four stars!

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

I had my mum's engagement ring resized…

I had my mum's engagement ring resized to fit me with Autumn and May. They did a marvellous job, faster than quoted which was a nice surprise. Communication was excellent. The ring looked brand new on return as they had cleaned and polished it up. The person who handled it was lovely too, although I forgot to ask his name.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. I ordered a beautiful Celtic knot wedding band. It was made to order and sent via Royal Mail Special delivery. Royal Mail "lost" it and it never arrived. Isac at Autumn and May was excellent. He organised a completely new ring to be made and liaised with me to be in when the second ring arrived. It was lovely and fitted perfectly. I am made up with the ring and cannot fault the customer service of Isaac and Autumn and May.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Best service

My engagement ring was a bit too big for me. They fixed my ring before xmas. Very quick, effective, amazing customer service! Really recommend them!!❤️

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent resizing service

I had quite a valuable vintage ring resized and everything went really well. The resizing was done in good time and the ring now fits me perfectly. I would highly recommend this service from Autumn and May.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Ring reshanking - excellent experience

I took a ring with huge sentimental value to Autumn and May to be reshanked, after wearing it for 20 years.

I'm extremely happy with the results - the ring looks like new and I'm reassured I can continue wearing it without it breaking.

The service was friendly and professional, and Isac stayed in communication with me throughout. The process took about 4 weeks, but I think that might be slightly longer than usual as my ring was a bit of a tricky one.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Ring Engraving

I had a ring engraved at Autumn and May, and the service exceeded all my expectations. The design I envisioned was intricate and challenging, yet they brought it to life with incredible precision—surpassing even my highest hopes. Truly outstanding craftsmanship and service!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

I recently gave in a ring to have…

I recently gave in a ring to have prepared, which was a hundred and fifty years old. When I collected the ring, I could not believe how the ring looked brand new! I would like to thank those who worked on my ring - a first class job.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Impressive craftsmanship and attention to detail

Used Autumm and May for the first time and cannot recommend enough.

The service done was spot on and the craftsmanship absolutely esquisite.

Staff was attentive and gracious throughout.

Will visit again most definitely.

Many thanks from a very satisfied and very impressed client.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt delivery and fantastic choice. I've been shopping at Autumn and May…

I've been shopping at Autumn and May for many years, buying presents large and small and the odd piece for myself. They have a great range of lovely pieces at prices to suit everyone. They fixed a ring that got trodden on and remade a necklace that was out of date really well. Recently, I ordered a gift voucher for a friend. It came in a lovely presentation box and was much appreciated. Thank you.

October 21, 2024
Unprompted review

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