Autumn and May Reviews 

175
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, knowledgeable, and professional, making every interaction pleasant. The service is frequently highlighted as exceptional, with many appreciating its professionalism, reliability, efficiency, and promptness in handling requests. People often note the superb value and care received. The quality of products and repairs receives high acclaim, with many items returned looking brand new or beautifully restored. Reviewers also appreciate the beautiful, diverse jewellery selection, which often arrives thoughtfully wrapped. The company is also valued for its ability to handle complex custom work and provide effective solutions, even in urgent situations.

What people talk about most

Product

People report positive experiences with product, often highlighting the unique and beautiful selection of... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their helpfulness, professionalism,... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers delighted by the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

They employ very knowledgeable people who have worked on different pieces of Jewellery. From re clawing rings to new safety catches. I even had a belt taken apart and made into different necklaces I... See more

Rated 5 out of 5 stars

I was looking for a lovely present for my friends 60th birthday and saw the beautiful Kit Heath Blossom Flyte Dragon Sterling Silver Necklace online at Autumn and May - although it was showing “Ou... See more


Company details

  1. Jewelry Store

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(175)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic

Fantastic service as always from my go to shop for stunning pieces of jewellery at fantastic prices.

Customer service is fantastic and communication excellent.

Staff are very helpful and can order online easily or by visiting their store at Greenwich.

Wouldn’t go anywhere else for my gifts.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service - a delightful experience all round!

Autumn and May did a fantastic job of transforming my cherished charm bracelet into a necklace I can wear every day. They took so much care to match the new section of chain with the original and it took less than a week. A fantastic local business which I will be supporting in future!

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic rings and exemplary customer service.

I’d been looking for an amber ring for a while and found the most beautiful one at Autumn and May (and ended up buying two they were so lovely!)

I phoned up for help with the sizing and design and had the best experience: Isac was so kind and helpful. I don’t often find that kind of customer service anywhere!

The delivery was quick and I love my new rings! I wouldn’t hesitate to buy jewellery from Autumn and May again. Thank you so much for the wonderful experience! 😊🙏

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

Wanted a really special gift for my…

Wanted a really special gift for my daughter.So pleased that I ordered the beautiful and stylish necklace.It arrived promptly and was presented in a lovely box. So pleased that it was a quality item that my daughter loved!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend

100% recommend! Bought a Clogau necklace for my mum’s 40th Birthday and she couldn’t have been happier. Fast shipping and well priced items. Will definitely be using again to order any jewellery in the future. Thank you very much!

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Buy with confidence

This is my first purchase from this company and I was not disappointed. I purchased a Clogau St David's Daffodil Gold and Diamond Pendant and the price paid was very reasonable. Communication from them was excellent and the item arrived very quickly with updates throughout. I will certainly use this company again.

August 22, 2024
Rated 5 out of 5 stars

Birthday gifts

Bought earrings and a necklace for my wife for her birthday recently, and she absolutely loved both. Both are great quality, and delivery was quick, with gift bags included for both items. All in all, would recommend!

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Wedding ring resizing

Bought my wedding ring here in 2000. Beautiful and unusual design. Took it off a couple of years ago then couldn’t get it back on. Due to the design I wanted to go back to the original jeweller. Staff were helpful and courteous and less than two weeks later the ring is back on my finger looking as good as new despite being five sizes bigger.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous Earrings

We ordered the Trilogy Pearl Eartimgs for my aunty’s 70th birthday and they were lovely. Beautiful earrings, well packaged and they arrived quickly. We would definitely order from this again.

July 8, 2024
Unprompted review

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