Autumn and May Reviews 

175
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the professionalism and reliability of the team. Many people appreciate the high quality of repairs and products, often noting how items are restored to look brand new or are beautifully crafted. Reviewers consistently mention the helpful, friendly, and knowledgeable staff who make the experience pleasant and efficient. People frequently use the company for various needs, from purchasing new items to complex repairs and resizing of cherished pieces. Many express delight with their purchases and repairs, often recommending the company for its reliable and high-quality work.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with their purchases and... See more

Service

Reviewers mention positive feedback about service, consistently praising the professional, friendly, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

I was looking for a lovely present for my friends 60th birthday and saw the beautiful Kit Heath Blossom Flyte Dragon Sterling Silver Necklace online at Autumn and May - although it was showing “Ou... See more

Rated 5 out of 5 stars

I bought a beautiful 9ct gold bracelet from Autumn & May that I wanted to be reassembled and adjusted. I spoke to Isac and informed him on how I wanted the bracelet to be reconstructed he offered hi... See more


Company details

  1. Jewelry Store

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(175)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service - super helpful and the results for the adjustments to our three rings exceeded our expectations. Huge thanks to Isac and his team who are clearly highly skilled in their craft.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I ordered a Kit Heath Bevel Cirque Sterling Silver Link Bracelet for my wife's birthday. It arrived on time, well packaged, and included a presentation bag. Ideal. Excellent Service

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous Diamonfire Earrings

I recently purchased a pair of Diamonfire diamond hoop earrings from Autumn and May, and they are absolutely stunning! The earrings are of excellent quality and look even more beautiful in person. The fast delivery was a bonus, and I was impressed with the thoughtful packaging—a gorgeous gift bag and box were included. This isn't my first time shopping with Autumn and May, and it certainly won’t be my last. Highly recommend for anyone looking for high-quality jewellery and a great shopping experience both in store and online.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

wildflower earrings

I purchased the wildflower earrings and a flower ring for my daughters graduation gift and she was delighted with them! Excellent craftsmanship and very well packaged. Would definitely buy again and recommend this company! Thankyou!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Would definitely recommend Autumn and May and would use them again. Products arrived in good time, clear communication, lovely packaging and very competitive price.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Jewellers

Autumn and May repaired an heirloom bracelet and did an excellent job. This is not the first time I have brought jewellery in for sizing/valuation etc. They are always professional, prompt and friendly. I have no hesitation recommending their service. Highly professional.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

lovely people, excellent service

I always have such a wonderful experience here. The prices are also really reasonable given their professionalism, care and trustworthiness. I regularly have my wedding and engagement rings cleaned & polished here, and they always come back promptly, but most importantly glistening and looking better than new! The setting on my engagement ring is particularly tricky, but I completely trust Autumn and May to make sure it’s correctly set each year so I don’t have to worry about losing the diamond. All of this, plus the employees are such lovely people too. Wouldn’t go anywhere else. Thank you so much for taking such good care of my most prized possessions!

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

It’s good as new again. Brilliant!

Friendly, expert advice when I needed to repair and resize a ring. Reasonably priced and a superb job. My ring looks amazing and I am thrilled I can wear it again. Thank you so much.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

I bought the trilogy tri coloured…

I bought the trilogy tri coloured necklace fir my girlfriend a big Kit Heath fan. She loved both the necklace and the beautiful Autumn & May packaging. We have previously bought from the Greenwich store and the service is excellent.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Happy purchaser!

I have bought a couple of pieces from
Autumn and May and just love them. I needed to change an order and it was no problem. Everything from ordering to receiving the items is brilliant, and beautifully packaged. Have recommended to friends!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful earrings

We ordered 2 sets of earrings. Very satisfied, good quality and with beautiful boxes so we can use them for gifts, we will be back, customer service 100%. Thanks Susanne

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

A wonderful job

The diamond in my daughter's engagement ring went missing and she was distraught. Autumn and May did a superb job of repairing the ring and making look new. She's over the moon.Thank you.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

60th Birthday Present

Bought a Kit Heath Coast Pebble Twin Droplet Drop Sterling Silver Earrings for my wife’s 60th. All done completely online without visiting the shop and a very smooth transaction proceeded including the delivery. Needless to say I would use this company again especially as they are a small independent run business and the website has been properly put together and is easy to navigate.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and great price

Great service and great price. Arrived quickly in a nice presentation box and bag, ready for gifting - a lovely touch. I’ll be using them again.

June 1, 2024
Unprompted review

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