Autumn and May Reviews 

175
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the professionalism and reliability of the team. Many people appreciate the high quality of repairs and products, often noting how items are restored to look brand new or are beautifully crafted. Reviewers consistently mention the helpful, friendly, and knowledgeable staff who make the experience pleasant and efficient. People frequently use the company for various needs, from purchasing new items to complex repairs and resizing of cherished pieces. Many express delight with their purchases and repairs, often recommending the company for its reliable and high-quality work.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with their purchases and... See more

Service

Reviewers mention positive feedback about service, consistently praising the professional, friendly, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

I was looking for a lovely present for my friends 60th birthday and saw the beautiful Kit Heath Blossom Flyte Dragon Sterling Silver Necklace online at Autumn and May - although it was showing “Ou... See more

Rated 5 out of 5 stars

I bought a beautiful 9ct gold bracelet from Autumn & May that I wanted to be reassembled and adjusted. I spoke to Isac and informed him on how I wanted the bracelet to be reconstructed he offered hi... See more


Company details

  1. Jewelry Store

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(175)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely item, great service

I bought a gold infinity link bracelet. Good value for money (as it was reduced), and arrived extremely quickly. Very nicely presented in the box. Very happy to recommend Autumn and May.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Kit Heath Coast Tumble Pearl Mini Hoop Earrings

I chose the Kit Heath Coast Tumble Pearl Mini Hoop Earrings as a gift for my daughter’s 16th birthday. She loves them! A contemporary but classic design that she can keep and wear for years to come. The earrings are very well made and look exactly like the images on the website. They arrived beautifully packaged and ready to gift. Thoroughly recommend.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Really happy with my purchase of…

Really happy with my purchase of earrings which I purchased online .Kept me updated on delivery details Arrived in a nice presentation box Lived up to the expectation of quality and style .I saw the same earrings s in another jewellers which were more expensive I would certainly recommend these jewellers and will definitely purchase another piece of jewellery.

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

I discovered Autumn and May while…

I discovered Autumn and May while searching for Kit Heath jewellery which I love.
So glad I come across their website as they have so much other choice of jewellery to choose from too.
The earrings I bought were for a 30th birthday present for my niece, perfect for what she had asked for. Thank you

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Wedding Ring

I bought my wedding ring from Autumn and May with an engraving. Engraved and delivered quickly, the team were helpful and responsive to my questions before purchasing.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of purchasing a piece of jewelry from Autumn & May for my husband's birthday, and I couldn't be happier with the entire experience. I chose a two-tone 8mm flat titanium ring with a diamond, and it has exceeded all of our expectations.

Because we were unsure of my husband's ring size, we decided to visit the Autumn & May store in Greenwich. Isac, was kind and professional, taking the time to measure my husband's finger accurately. We are fortunate to live close enough to take advantage of this service. However, for those who can't visit in person, I found the online size guide to be very accurate as well.

We placed our order online, and despite the fact that the ring had to be made to order, the delivery was impressively fast. The quality of the ring is outstanding—truly surpassing our expectations. Having bought other pieces from Autumn & May before, we already knew to expect great quality, but this ring is exceptional.

Overall, we are extremely pleased with both the service and the product. The attention to detail, the friendly and professional staff, and the high-quality jewelry make Autumn & May a top choice. We will definitely be returning for future purchases. Thank you, Autumn & May, for making this special occasion even more memorable.

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

Stunning Clogau ring - quick service

Bought a stunning Clogau ring from Autumn and May. Delivery was quick, and the ring came boxed up beautifully. I’d recommend Autumn and May as they also priced very competitively

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Impressed

I purchased some earrings from an independent jeweller whilst on a day out. I was so pleased with them I tried to find the earrings online. I struggled to find stock but then found the Autumn and May website. Not only could they back order the earrings for me, they were cheaper! Of course, I then had no choice but to treat myself to the matching necklace because I'd made a saving on the earrings and the necklace was cheaper than anywhere else too! I was kept updated throughout the process and my order was beautifully packaged, sent promptly and securely. Wouldn't hesitate to order from here again, whether as a gift for someone else or another little treat for myself.

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Autumn and May for anyone in need of jewelry repairs!

I recently had the pleasure of visiting Autumn and May to get my ring repaired, and the service I received from Issac and Mark was nothing short of exceptional. From the moment I walked in, Issac greeted me with a warm smile and took the time to understand the issue with my ring. His professionalism and knowledge were evident as he carefully examined the ring and explained the repair process in detail.

Mark, who handled the actual repair, demonstrated remarkable skill and precision. He ensured that every aspect of the ring was restored to its original beauty. The craftsmanship was impeccable, and the attention to detail was truly impressive. Both Issac and Mark went above and beyond to make sure I was satisfied with the service.

What stood out the most was their genuine care and dedication. They kept me informed throughout the entire process, making me feel valued as a customer. The repair was completed promptly, and the ring looked even better than when I first bought it.

I highly recommend Autumn and May for anyone in need of jewelry repairs. Issac and Mark's exceptional service, expertise, and commitment to customer satisfaction make them a standout team. I am extremely grateful for their outstanding work and will definitely return for any future jewelry needs. Thank you, Issac and Mark, for your excellent service!

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service!
I needed new gold jump rings for 2 charmes. Very professional and quick service.

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Business

I recently purchased the Clogau Forget Me Not ring from Autumn and May and highly recommend both the jewellery and the company. The customer service provided was of a high standard and the ring arrived beautifully packaged. When I needed to contact Autumn and May, the communication was excellent - Isac was extremely quick to reply and to help. I would not hesitate to order from this business again.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Broken silver ring replicated to perfection

I initially wanted a broken silver 'spinning' ring repaired, but I was advised that once fixed, it could potentially break again, and definitely wouldn't be able to spin. I had the ring remade in a different metal. It looks absolutely superb - darker hue, due to the metal used - and it spins! A big thank you to the artisan who took on the project and produced a ring that looks better than the original (and thanks for soldering the original ring!)

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

This place is very special

This place is very special. The manager and his staff are excellent at knowing and understanding how to choose and are patient and kind. All the items I have purchased over the years have brought joy to who owns them. No matter what your event or occasion or need or want do look here!

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, prompt delivery, nicely packaged, great price, and Kit Heath jewellery lovely as always. What’s not to like ❤️

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

'R' for remarkable!

I ordered a silver initial 'R' necklace recently and was delighted with my purchase, It was great value, came in a beautifully presented gift box and the service was efficient, fast and easy to order.
I would definitely recommend Autumn and May and I'm sure this won't be the last time I order something from them.

March 10, 2024
Unprompted review

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