Bluebird Care Reviews 

1,017
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the supportive, professional staff who provide compassionate care. Many highlight the team's efficiency and quick response, from initial contact to setting up care plans, bringing peace of mind to families. Carers are often described as friendly, attentive, and going the extra mile for clients' well-being, with clear communication ensuring a positive experience. However, some customers noted concerns regarding care quality from certain carers, mentioning inadequate training for basic tasks or a focus on speed. A few also experienced communication difficulties from the office, specifically about unannounced schedule changes or last-minute details.

What people talk about most

Staff

Customers consistently report positive experiences with staff, praising their professionalism, kindness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent care provided by... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Customer communications

Reviewers mention positive feedback about contact, with many expressing satisfaction from their first... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied

Rated 5 out of 5 stars

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enou... See more

Company replied

Rated 5 out of 5 stars

Bluebird acted fast when I contacted them and soon arranged a visit to assess the situation. A care plan was put in place quickly and efficently. The manager helped me enormously with practical tips... See more

Company replied

Rated 5 out of 5 stars

Working for Bluebird Care is fabulous. We are given excellent training and great support when we go out on calls. The company is well lead and holds high standards of care for it's employers and by ex... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(1,017)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I know she’s in good hands.

We brought Bluebird Care in to help my 85 year old neighbour after a fall. They come morning and evening to do personal care, get her dressed and prepare her breakfast and dinner. I cannot fault them. They are extremely reliable, always arrive with a big smile, are professional and kind. My neighbour looks forward to them coming. It takes so much pressure off me knowing that they go the extra mile to make sure my neighbour is safe, well fed, clean and cared about. I’ve dealt with many care companies and Bluebird are by far the best.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great and personal care

The team take the time to understand the needs and put in place care to suit, making personal efforts, which are lovely to see. It pleases us that we have great care for our aging parents.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great home care is much more than just the visit itself

Amazing team of people from taking my first enquiry, to visiting mum and developing right care package, giving ingenious suggestions when we hit challenges. Very caring and kind carers who leave detailed thoughtful notes everyday for me online including on the the things they know I worry about and stop and chat to mum. I realise now that home care is much more than just the visit itself and I think Bluebird is worth every penny. Hugely relieved to have them. Would definitely recommend.

September 14, 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your lovely review. We are delighted to support you and your mum, and really appreciate your recommendation.

Rated 5 out of 5 stars

I worked with bluebird care…

I worked with bluebird care Wolverhampton what an amazing team the office staff vary supportive and understanding always has helped me whenever I need their support. I would recommend this company to anyone who’s looking to work for a good care provider which is bluebird care Wolverhampton.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Care

I would like to express my sincere gratitude to everyone at Bluebird Care for the exceptional support and service they have provided in caring for my mother. From the very beginning, the entire experience has been nothing short of outstanding, and I feel compelled to share how pleased and reassured I’ve been throughout this journey.

The carers who visited my mother were truly wonderful – consistently kind, patient, respectful, and professional. They took the time to get to know her as an individual, not just as someone needing care. Their genuine compassion and attentiveness were incredibly comforting, not only to her but to our entire family. They ensured she felt safe, listened to, and valued, which made a real difference to her quality of life. It was clear that they weren’t just doing a job – they genuinely cared.

In addition to the carers, I must also highlight how fantastic the office staff have been. Whether I had questions about scheduling, changes in care needs, or just needed a bit of reassurance, they were always friendly, approachable, and quick to respond. Communication was seamless and professional, and I always felt like I was being listened to and supported. They made sure everything ran smoothly and that the care package adapted as my mother’s needs evolved.

Bluebird Care have shown time and again that they put dignity, respect, and compassion at the heart of what they do. I cannot thank them enough for the difference they’ve made to my mother’s life – and mine. It is rare to find such a well-run, caring, and responsive service, and I would not hesitate to recommend them to anyone looking for outstanding home care support for a loved one.

Thank you once again to the whole team – you’ve been amazing.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

A high standard of caring service

My mother has received care with Bluebird Care Croydon for over 5 years. The management team have always been supportive, approachable and work with me to give my mother the best care in her home environment.
The carers are always sympathetic to her needs and carry out their duties according to the care plan which is updated regularly. Any concerns regarding my mother are reported immediately to management who liaise with me.
Both my mother and I feel she is benefitting from the best care considering her circumstances.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Bluebird Care - The Professionals

Bluebird give exceptional care and service. The staff are very professional and always go the extra mile to make sure their clients are looked after. Kate has done an outstanding job recently in arranging live-in care for my parents and all of the staff in the
Winchester office, whom I have had contact with recently, have been extremely helpful and kind.

August 21, 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your lovely feedback. We appreciate your kind words and are happy to hear you are satisfied with our service. It's wonderful to know that our staff were so helpful.

Rated 2 out of 5 stars

Bad Experience

We employed Bluebird as we had previously had a good experience. This could not have been more different. We had lots of different carers who all came at different times each week, they struggled to follow instructions, some barely spoke to my Mum and one in particular would ‘bark’ instructions at her. There were a couple of good ones, but unfortunately this wasn’t enough.
There was very little understanding of dementia and despite best efforts of the manager, things did not improve.
We changed provider and things instantly improved.

April 10, 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for sharing your feedback, and I’m very sorry to hear about your experience.
We understand how important consistency, clear communication and a compassionate approach are, particularly when supporting someone living with dementia, and it’s clear that on this occasion we did not get this right. We’re especially sorry to hear that some carers did not engage with your mum in the respectful and reassuring way she deserved.
I’d also like to apologise for the delay in responding. At the time your review was posted, we did not have access to manage replies locally, which unfortunately meant we were unable to respond sooner.
While we’re sorry that we were unable to improve things quickly enough for you, we’re pleased to hear that your mum’s care improved after changing provider. Your feedback is taken seriously and helps us reflect on how we can do better.
Thank you again for taking the time to leave a review.

Rated 1 out of 5 stars

Bluebird Don't Care

The carers have physically injured my 92 year old Grandfather on numerous occasions. They constantly lie on their reports about timings and have even accused family members of foul things behind their backs instead of admit their own faults. If you attempt to report this any of this to their office, they will try to gaslight you in an attempt to save their own skin. AVOID!

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Live-in care

Bluebird Care provided 24/7 live in care for my elderly relative before she moved to residential care.
She was treated with kindness and respect.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Bluebird is beyond of excellent

Bluebird is not only good, excellent,or great, IT'S SUPERB, last few years I have been working in different companies looking for perfect life-work balance, and I have found Bluebird, where management team , carers, organisation of work, support from management are just beyond of excellence. Management there always available ready to support , listen, guide and appreciate work and effort. I'm shortly in Bluebird but already feel like in family, the team is professional, well trained, experienced, supportive, kind and friendly. I'm very happy, lucky and honoured to be part of Bluebird!

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

incompetant staff

Used them several times to prepare food for my husaband for short periods when I am away. This time left written instruction to use packet of frozen stir fry from freezer to cook + rice or noodles to go with, sandwich for evening and leave out pasty for morning. Also to make a flask of coffee.Carer asked my disabled husb to go to kitchen to help him cook it. Rang as cdnt find frozen stuff in fridge. Eventually got him to look in freezer & he said he had it & shd he put it in boiling water. I explained how to cook it & told him to let husb choose rice or noodles. He gave my husband a plate of rice [cooked entire packet] with some cold brocolli. Then gave him a large frying pan of plain noodles, which my husband didn't want. Left house with no sandwich, coffee or snack for morning. When I found out later I rang their emergency line. Man apologised & said wd take it up in the morning. This no help as my husband left with no food for evening & morning. He eventually agreed to send someone to make a sandwich. When I got home next day the frozen veg was still in the freezer, don't know where he got the brocolli.
Nice staff come round to assess your needs and circumstances & give appearance of a professional organisation. When the carers come it is a different story. On an earlier date the carer couldn't understand how to take a fish pie out of the freezer & microwave it. Instead she took out 4 pieces of frozen salmon, microwaved it, & gave it to my husband lukewarm with nothing else.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve worked for bluebird care for a…

I’ve worked for bluebird care for a while now and i can honestly say its been an amazing company. I work as a live in carer and the company has gone above and beyond with supporting me as an employee.This is a very supportive and caring team that provides very good care . Working with them genuinely feels like home .

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

The Great Bluebird Team

The team at Bluebird are very impressive, they go above and beyond our expectations in looking after my mother. Thank you so much. it is a great relief to have this extra level of care.

August 14, 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Hi Tim, and thank you for your lovely review. We are delighted you're impressed by our service as it's our pleasure to support you and your mother. We really appreciate your recommendation and will share your comments with our team.

Rated 5 out of 5 stars

Experience working for Bluebird Care

I enjoy my job and working for Bluebird Care in the Fenland area. I feel supported in my role by the office and the other members of staff. The hours are good and flexible, with overtime available. I would 100% recommend working for Bluebird to any carers who are looking to change jobs or careers.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great team work

Very grateful to be part of the Bluebird care company.The management team is very supportive.Having to make a difference in people’s lives with the right support has made me love my job even more.I look forward to many more fulfilling years to come

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Bluebird staff - excellent service

Bluebird staff have been proactive and supportive with their services. They have maintained excellent communication and with professionalism. All round excellent service.

August 12, 2025
Unprompted review

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