Very pleased with the products I received. Boots were comfortable and very reasonably priced as were the cargo pants I also ordered. I would have given 5 stars if not for your use of Evri as your cou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered a jacket but when it arrived it was far too big. I returned it next day via tracked Royal Mail. I contacted Customer Services to advise about the return and how long before I would be refund... See more
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A company l regularly use as they have a wide range catering for the older but fashion conscious too. Order arrived on time. I liked the jersey denim wide leg trousers so much l have just ordered a... See more
Company replied
Cotton Traders never disappoints. The quality of their clothing is excellent and the fit is always great. Ordering online was straightforward and delivery was quick. The fabrics are comfortable and th... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
206K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service
Great service. Goods ordered one day delivered within two. The quality of the goods is really good value for money
May 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
It is great to hear you received a quick delivery.
Nice customer service staff
Nice customer service staff. Rang to get a refund after charged double postage for returning two.items in the same package! Nice trick if you can pull it off, relying on customers not checking the accuracy of the amount they are refunded. Customer service member sorted it quickly but said they had previously fed back to management about the problem but it clearly hasn't been sorted! Hmmm.....I wonder why???
May 19, 2026
Reply from Cotton Traders
Thank you for leaving your review. I can only apologise you were charged two return fees, unfortunately when the warehouse was booking on your return it was accidentally separated and processed as two parcels. This is a very rare occurrence, and it has been reported back to the warehouse to help improve the service we provide. If there is anything else we can help with please do get back in touch and thank you so much for your understanding.
Kind regards
Jaimie
I like to deal with this company as…
I like to deal with this company as their website is so easy to use and if there’s any problems with any orders it is dealt with in a timely manner and if you have to ring about anything there staff are always pleasant and helpful.
May 19, 2026
Good products and service
Ordered some shorts, which were delivered in store. Tried them on in store, all good. Very helpful lady in the store.
I have ordered many products over time. I have found them to be of good quality. Staff always very helpful too.
May 19, 2026
Good quality
Good quality, good price, quick delivery, as I would expect from Cotton Traders
May 19, 2026
TAKEN A MONTH TO RECEIVE MY REFUND
May 29, 2026
Reply from Cotton Traders
I am sorry to hear that it has taken a while to receive your refund. I have reported this to the payments team to make them aware this has happened.
Kind regards
Jaimie
The clothing i have ordered has been of…
The clothing i have ordered has been of good quality and size accurate. I have received parcels despatched rapidly and packaged well. So far i have been impressed with Cotton Traders.
May 19, 2026
SPEED UP REFUNDS THANK YOU.
May 16, 2026
Reply from Cotton Traders
Thank you for your feedback. Where possible refunds are issued within 7 days however during the busier periods refunds can take up to 14 days this is from the date of you posting it back to refund. If this is unacceptable, please call on 0161 286 4321 or email in at customerservice@cottontraders.com with the return tracking number and we will be happy to investigate further.
Kind regards
Jaimie
My rambler’s arrived promptly and look…
My rambler’s arrived promptly and look pretty good. I haven’t had time yet to try them out but the wide fitting makes them very comfortable.I was kept well informed regarding the delivery process.
May 19, 2026
Reply from Cotton Traders
We're so glad your ramblers arrived promptly and that you appreciate their comfortable fit. We're happy to hear you were kept well informed about the delivery process. Thank you for your positive feedback.
Fast delivery service
March 5, 2026
Reply from Cotton Traders
It is great to hear you received your order promptly.
Quick delivery.
My experience of receiving clothes from Cotton Traders was excellent. It took very few days (3) to receive my order, which was of good quality and fitted well.
May 19, 2026
Reply from Cotton Traders
We appreciate your positive feedback on our products and swift delivery.
A great choice for holiday and very…
A great choice for holiday and very pleased with the items I received. Had a problem with one pair of shorts and connected customer support.
I had a very helpful service and explained the problem and all sorted straight away.
Many e
May 19, 2026
Trousers…
First time using Cotton traders buying some Linen trousers and fitted well and right length will be using again for another pair .
May 15, 2026
Items not received
Items not received. I don’t blame Cotton Traders for the parcel going missing but I do blame them for using Evri. This is the second time a parcel has not been delivered, not acceptable. I contacted Cotton Traders and after the normal wait a few days, they offered to send out another parcel (via Evri again!) only to find out the items were out of stock. They are processing a refund. Although the items are of good quality when you receive them the delivery service has been terrible on more than one occasion. I will look elsewhere to purchase my items after using Cotton Traders for over 10 years.
May 29, 2026
Unprompted review
Reply from Cotton Traders
We are truly sorry to learn of your repeated difficulties with parcel deliveries. We understand your frustration, especially after being a loyal customer for so long. We will pass your comments onto our couriers to investigate why you are not receiving your orders.
Kind regards
Jaimie
Quick delivery
Quick delivery, dispitethe failure of most of the drivers to even press the doorbell. Quality products and great service.
May 18, 2026
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