Very pleased with the products I received. Boots were comfortable and very reasonably priced as were the cargo pants I also ordered. I would have given 5 stars if not for your use of Evri as your cou... See more
Company replied
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Review summary
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I ordered a jacket but when it arrived it was far too big. I returned it next day via tracked Royal Mail. I contacted Customer Services to advise about the return and how long before I would be refund... See more
Company replied
A company l regularly use as they have a wide range catering for the older but fashion conscious too. Order arrived on time. I liked the jersey denim wide leg trousers so much l have just ordered a... See more
Company replied
Cotton Traders never disappoints. The quality of their clothing is excellent and the fit is always great. Ordering online was straightforward and delivery was quick. The fabrics are comfortable and th... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
206K reviews
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Item arrived on time and well packaged
Item arrived on time and well packaged, just as described on website.
May 19, 2026
Quality Goods
First class purchasing and return policy carried out by pleasant courier.
Goods purchased excellent quality
May 19, 2026
Cottontraders half zip jumper
Jumper feels nice and soft quality looking product size ordered fits perfectly would recommend cottontraders
May 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am yet to receive my order
I am yet to receive my order. Will not order from you until you stop using evri and use royal mail.
May 18, 2026
Reply from Cotton Traders
Thank you for taking your time to leave a review. I do apologise that your order hasn’t arrived. I have today tracked the parcel and can see that it is going to be delivered today between 14:00 and 15:00.
Kind Regards
Hannah
Easy to order
Easy to order, parcel came within 2 days. Items fitted well and good quality in the garments. Thank you.
May 19, 2026
Easy to use site .
Easy to use site .. nice products
Hubby pleased with his shorts good quality and price
Thx
April 2, 2026
I was very happy with the item that I…
I was very happy with the item that I brought
The parcel was left safely
May 19, 2026
Great selection in the shop
Great selection in the shop, friendly staff, lovely top i brought, good quality, fits great & lovey colour
May 9, 2026
Easy website to use..great products and…
Easy website to use..great products and great quality of what we ordered.
May 19, 2026
disappointed
I bought some shorts size 16 and they were HUGE. I wear 16 with 100% of everything I buy and can’t understand why cotton traders is so different. I changed to a 14 and they are still too big but I don’t want to pay postage to return again as it’s not worth it. I don’t know if this is a one off and maybe a fault but I can’t risk ordering again.
May 19, 2026
Reply from Cotton Traders
We are truly sorry to hear about your experience with the sizing of our shorts. We understand your frustration when items do not fit as expected, especially when you consistently wear the same size elsewhere. I have passed your comments onto the product team to review the sizing.
Kind regards
Jaimie
Reply from Cotton Traders
It is amazing to hear you had a great experience with your EVRi courier.
Great service
Great service. Goods ordered one day delivered within two. The quality of the goods is really good value for money
May 19, 2026
Reply from Cotton Traders
It is great to hear you received a quick delivery.
Nice customer service staff
Nice customer service staff. Rang to get a refund after charged double postage for returning two.items in the same package! Nice trick if you can pull it off, relying on customers not checking the accuracy of the amount they are refunded. Customer service member sorted it quickly but said they had previously fed back to management about the problem but it clearly hasn't been sorted! Hmmm.....I wonder why???
May 19, 2026
Reply from Cotton Traders
Thank you for leaving your review. I can only apologise you were charged two return fees, unfortunately when the warehouse was booking on your return it was accidentally separated and processed as two parcels. This is a very rare occurrence, and it has been reported back to the warehouse to help improve the service we provide. If there is anything else we can help with please do get back in touch and thank you so much for your understanding.
Kind regards
Jaimie
I like to deal with this company as…
I like to deal with this company as their website is so easy to use and if there’s any problems with any orders it is dealt with in a timely manner and if you have to ring about anything there staff are always pleasant and helpful.
May 19, 2026
Good products and service
Ordered some shorts, which were delivered in store. Tried them on in store, all good. Very helpful lady in the store.
I have ordered many products over time. I have found them to be of good quality. Staff always very helpful too.
May 19, 2026
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