DLG Auto Services Reviews 10,680

Car was delivered on time and served us well during the time our car was away.

Car returned with interior damage. Told wesr and tear. This is the second time ive had issues with this company. I expect the vehicle to be returned in the condition it was given. Unacceptable.

Efficient, organised and reliable

Just had our car repaired by DLG Auto Services through Churchill Insurance after extensive damage. What an absolutely top class service from start to finish. I don't know where to start. Car collected exactly on time given, courtesy car dropped off, as promised. The constant customer update is wonderful,kept us informed what was happening all the way. Staff were efficient, pleasant and couteous all the time. I was dreading this experience, unnecessary, it went like clockwork fro start to finish and to top it off the car was returned one week earlier than completion date. Beautiful job, looks like new. What a breath of fresh air in these days where everything seems to come with its problems. Excellent in every way.

Very impressed with the repairs and car returned with full valet, within 1 week. Great service and communication throughout

Since my accident in October 2025, U K Insurance Limited (Churchill/Direct Line Group/Aviva) has subjected me to a systematic campaign of negligence, sabotage, and administrative obstruction. Below is a detailed summary of their failures to date:

1. ​Wrongful Accusation of Fault: Baselessly accused me of being at fault for the incident, despite dashcam footage proving my innocence and the third party already admitting full liability in writing.

2. ​Lethal Safety Failures: Twice returned my vehicle in a "massively unsafe" condition. The vehicle had a misaligned subframe, causing it to pull violently to the left—a life-threatening defect they failed to identify or rectify before signing it off as "roadworthy."

3. ​Mechanical Sabotage (Criminal Damage): In an act of shocking incompetence, repairers used an angle grinder to cut chunks out of my Catloc (catalytic converter lock) to save time, rather than following manufacturer procedures.

4. ​Incompetent Diagnostics & Refusal to Repair: Failed to identify damage to the catalytic converter and the air conditioning system. Despite providing evidence that the aircon was fully functional days prior to the accident, the insurer has steadfastly refused to repair the unit, leaving the vehicle incomplete.

5. ​Forced Independent Inspection: After the insurer failed twice to fix the car, I was forced to make all arrangements for an independent inspection by a Toyota Main Dealer. This placed an immense amount of stress and pressure on me, effectively forcing me to do the insurer's job for them while they obstructed the process.

6. ​Professional Obstruction: Actively interfered with the Toyota inspection, attempting to dictate the scope of their work and instructing them to perform unnecessary, costly procedures to avoid addressing the core subframe failure.

7. ​Ignoring Expert Evidence: Summarily ignored the technical findings of the Toyota report which confirmed the vehicle was unroadworthy and the insurer's "repairs" were dangerous and improper.

8. ​The "Courtesy Car" Shakedown: Refused to provide a courtesy car for months, and attempted to charge me £100 for a windscreen chip on a loan vehicle months after the event had occurred.

9. ​Financial Hardship & Doubled Fuel Costs: By withholding my hybrid vehicle for 6 months, they have doubled my fuel costs. I have been forced to drive an inefficient petrol vehicle, incurring hundreds of pounds in avoidable expenses during a cost-of-living crisis.

10. ​Unauthorized Wear & Tear: Due to their refusal to provide a courtesy car for months, I was forced to put unnecessary wear and tear on my partner's car, depreciating its value and increasing maintenance costs through no fault of our own.

11. ​"Death by Admin": Forced me into a "war of attrition" involving over 250 emails and countless hours of my own time seeking accountability that never came.

12. ​Statutory Data Breach (GDPR): Illegally ignored a Subject Access Request (SAR). When challenged, they provided a "Sham Disclosure" containing irrelevant old data from an unrelated policy to conceal current safety reports.

13. ​Timeline Manipulation: Attempted to retroactively "reset" legal statutory clocks to cover their own administrative failures, claiming their own written acknowledgments of my request date were "typing errors."

14. ​Unlawful Barriers to Access: Imposed an arbitrary 10 business day window for ID submission—an unethical and illegal attempt to close the door on my data rights.
15. ​Breach of FCA Consumer Duty: Failed in their legal duty to "act in good faith" or "avoid foreseeable harm," knowingly allowing me to suffer significant financial, emotional, and physical risk.
16. ​Failure to Support Vulnerability: Ignored formal notifications of financial hardship and emotional distress, failing to trigger mandatory "Vulnerable Customer" protocols required by the FCA for customers in crisis.
17. ​Data Integrity Concerns: I believe the insurer is knowingly withholding data, and I suspect this is a tactical delay intended to "cleanse" or alter internal notes before disclosure. This remains yet to be confirmed as my DSAR is still outstanding.
​18. The "Wall of Silence": Despite escalating to the highest levels, including Amanda Blanc DBE (CEO of Aviva), I have been met with a total refusal to take accountability for the distress or financial impact caused.
19. ​Multiple Regulatory Investigations: My case is currently under formal investigation by the ICO, FOS, DVSA, and the FCA, with my local MP now formally intervened.
​Status: Over 6 months later, they still have my car, they still have my data, and they continue to treat UK Law as optional.
UPDATE below reply is lies as they haven't even asked for a ref

Absolute professionals. The attention to detail on getting everything back to the condition before the accident was amazing. Proper old school workmanship and high standards. Great communication and lovely people.

Fantastic service from start to finish from dropping the car off in the morning to picking up same day in the afternoon, excellent communication throughout the repair process, even valeted my car inside and out, highly recommended

They were in touch quickly and collected / returned my car 2 days ahead of time after repair.

I cannot thank DLG Barnsley enough for the service I’ve received throughout what has been a long and stressful process following my accident.

From start to finish, they have been professional, proactive, and genuinely supportive. A special mention has to go to Matt and Tom Garbett – both have been absolutely fantastic. They kept me updated, pushed things forward when needed, and really took the stress out of the situation.

All of the girls in the office were also incredibly kind, helpful, and always happy to assist whenever I called. It really makes a difference when you feel looked after.

They did everything they could to get my car sorted as quickly as possible and made a difficult situation much easier to deal with.

I’m very happy with the service and wouldn’t hesitate to recommend them. Please give them all a raise! 😊

Can’t fault the service they kept us updated at all times. Repair was completed ahead of time. The branch staff were courteous and helpful. The delivery drivers were careful and courteous too. Thank you.

I was very impressed with the service i received when my car was with DLG Autos.
Neil the engineer kept me up to date and went above and beyond to find the part which was causing a problem to obtain. Also i would like to mention a lady who was on reception when i went to get my wife's mobility scooter out of the car who helped me they are both a credit to DLG Autos.
Thank you for valeting my car.

My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out.
Fantastic service, thank you DLG!

The service I received was impeccable. I was kept informed at every stage from vehicle collection progress on repair and return of my car. The car had been valeted and looks as good as new. Thanks to all involved.

Shocking communication . Not professional. Told me my car would take between 4-6 weeks to be fixed. They don't care .
Put a complaint in still jut bothered. Ombudsman next

Great from start to finish, rennault took their time getting back to us. But D&G updated me every step of the way. Email update every single week and no need to chase up at all. Highly recommended 👌 quality services

Fantastic service from Veetec car repair team.
Liked the ability to track progress of repairs.
In addition text message and phone call informing me of vehicle repair progress.
Friendly customer service.
Well done to all the teams involved for their professional outstanding service.

After a minor collision in France, they picked up my car from my home and took it their premises in Aldershot. They then drove it back after completing the repair. There is no way you would have thought the car had been damaged. An excellent job!

I had my car repaired at the heywood branch.The appointment was easy to schedule ,pick up and drop off.
The staff were friendly, polite and professional.
They kept me informed with every step
The repair was do on time and to a very high standard.
My car look brand again after someone scrapped and chipped it. Really happy.
I would definitely recommend them and will return for future services.

Fast, efficient and friendly service. Great communication throughout. Repair was excellent and car was dropped off at the estimated time.
Very pleased with the service.