Flight Centre New Zealand Reviews 

3,380
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 709 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their expertise, helpfulness, and friendly demeanor. Customers consistently highlight the excellent service, noting that agents go above and beyond to ensure a smooth and stress-free booking process for their holidays. Many appreciate the personalized approach, with agents providing tailored advice, prompt responses, and clear explanations for complex travel arrangements. However, some customers experienced issues with online booking processes being slow and cumbersome, leading to frustration when trying to make simple changes like adding extra legroom. A few other people also felt that there was a lack of communication regarding itinerary changes, with some reporting unexpected alterations to their bookings without prior notice. Additionally, some reviewers were not happy with the customer service when issues arose, feeling that their complaints were not adequately addressed or that they were given the runaround.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and caring... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness, efficiency, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with the planning and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers praising the helpfulness of... See more

Customer service

People report positive experiences with customer service, highlighting helpful, efficient, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed working with Claudia at Newtown Flight Centre. She was super knowledgable, lively and fun to discuss my holiday plans with. I trusted her with getting my friend and me to Europe, incl... See more

Company replied

Rated 5 out of 5 stars

Di is absolutely fantastic! She has helped me plan two incredible trips now, and her friendly, efficient approach makes the entire process a breeze. She is incredibly thorough, genuinely listens to wh... See more

Company replied

Rated 5 out of 5 stars

Flight Centre Lambton Quay Wellington is my travel agent of choice. Yvonne did a grand job organising my flights, accommodation and payment for our Melbourne trip. She kept me up to date and sent me r... See more

Company replied

Rated 5 out of 5 stars

Hannah is fantastic at her Job. She is very fast at organizing and re arranging our many add ons etc. We had great advice from Hannah and will deal with her for as long as she's in Travel. She's the... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Bus Tour Agency
  4. Cruise Agency
  5. Cruise Travel Agency
  6. Tourist Attraction

About Flight Centre New Zealand

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

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4.8

All reviews

(3,380)

674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service, great communication

I usually book my own flights if they are easy ones but due to middle east issues I needed help to sort some flights. I phoned and got amazing service form Gemma Woodruff. She handled it all easily, understood what I needed and she got back to me promptly which is exactly what I like and don't often get from some travel agents. I will definitely use her again when we book a big trip next year across multiple countries.

March 24, 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Thank you Mikayla for your oustanding…

Thank you Mikayla for your oustanding service and your lovely warm personality. You made booking our trip and cruise around Japan easy. Nothing was too much trouble. You were extremely knowledgeable with advice. We would highly recommend you to anyone planing a holiday. Thank you.

March 26, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Nick Billcliffe has been of enormous…

Nick Billcliffe has been of enormous help in booking my flights around the globe, offering firm initial suggestions and adjustments as required to make a very tight schedule come together.
Happily recommend his service.

March 24, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Awesone Service

Ayden Stevens was awesone, professional, patient, helpful and very knowledgeable. Would definitely see him everytime we travel to make our,arrangements.

March 22, 2026
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Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

See Charlotte

We had no issues walked in Charlotte Baigent was on to it straight away listening to our plan and putting a package in place within one hour,not to bad there was 3 of us . Only had to return next day to say yes that's us and show our passports to confirm spelling of names and pay for trip and get hard copies of itinerary. I have already given Charlotte's name to two guys to book trips.

March 17, 2026
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Reply from Flight Centre New Zealand

Thanks for the great review 😊

Rated 5 out of 5 stars

Consistently Excellent & Reliable Service from Chloe Long Over the Years....

We have received excellent customer service and truly appreciate the outstanding support provided by Chloe Long over the past three years. Her professionalism, dedication, and friendly approach have consistently made our experience smooth and stress-free.

Chloe’s exceptional service is the reason we continue to return to Flight Centre. Even while we were overseas, she responded promptly to our emails and assisted us with flight changes during challenging times, ensuring everything was handled efficiently and with care.
We are very grateful for her ongoing support

March 25, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Such a refreshing meeting I was greeted with smiles and friendliness.

We mostly over the years have booked out own trips. Time has caught up with us so my husband and I called into the Nelson flight centre.
We met Barbara and instantly hit it off. Explained what we wanted and she kept in touch.
Then we went back and a short time later we were all booked. Barbara is quick, efficient and so very helpful and all with a smile.
None of this sitting on websites spending so much wasted time.
Now we just need to sit back and go and holiday knowing its all sorted.

March 11, 2026
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Reply from Flight Centre New Zealand

We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!

Rated 5 out of 5 stars

Booking an overseas trip

Ayden Stevens was extremely prompt & knowledgeable & therefore within 2 days we had our overseas trip organised & confirmed.

March 20, 2026
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Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Excellent service

Excellent service, Kim was amazing ,helpful and full of knowledge, I will defiantly be booking with her again highly recommended

March 23, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Process was smoothly managed by…

Process was smoothly managed by consultant, as well as clarifying any issues quickly.

March 20, 2026
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Reply from Flight Centre New Zealand

Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

The agent was quick and efficient

The agent was quick and efficient. Polite and helpful. Able to get the best price on the day.

March 19, 2026
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Reply from Flight Centre New Zealand

We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!

Rated 5 out of 5 stars

Excellent service communicatiion and…

Excellent service communicatiion and attrention to detail

March 19, 2026
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Reply from Flight Centre New Zealand

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

Kimi - You are amazing!

Kimi was so extremely helpful and quick to resolve my query, which I was freaking out about! She was very efficient and made me laugh along the way - thank you Kimi! :-)

March 18, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!

Rated 5 out of 5 stars

Lovely lady very helpful.

Lovely lady very helpful.

March 16, 2026
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Reply from Flight Centre New Zealand

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Working with Jas from the coastlands…

Working with Jas from the coastlands branch was such a pleasure. She went above and beyond to secure me great fares - I had a few different destinations with a couple of different airlines overseas and she handled the whole trip with ease! Excellent with communication throughout the whole process.

March 17, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Saffron service was excellent she was very informative and went out of her way to help make me understand everything

Saffron Went over and above to make my next adventure memorable.
She was very Informative and booked everything I need for my upcoming trip.
Her understanding of my needs were completely meet .
I appreciate her fantastic service.

March 14, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Codie the person who served me from…

Codie the person who served me from masterton Flight centre, I think!!!….. was amazingggggggggg I was such a painful
Customer and nothing was a problem . Super grateful to Codie !

March 14, 2026
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi there, thanks for your amazing review for the team!

Rated 5 out of 5 stars

Amazing Stephen at Napier Flight Centre

Stephen at Napier Flight Centre was onto it! Friendly, enthusiastic and super efficient with great advice. He booked our flights instantly and I received a written confirmation within 10 minutes. He was upfront with fees and costs. Very professional and knowledgeable.

March 13, 2026
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Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 4 out of 5 stars

Yvonne made any changes we required…

Yvonne made any changes we required quick and smooth and she kept in touch.

March 5, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Dear Evelyn,

We're happy to hear that the changes you required were handled quickly and smoothly, and that she kept in touch with you throughout the process.

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