Flight Centre New Zealand Reviews 

3,380
TrustScore 5 out of 5

4.8

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Rated 1 out of 5 stars

Taylor from the Lynn Mall branch in Auckland was absolutely useless, I've heard of additional complaints about her. I saw her because she was the only one working at the time. In June, she said sh... See more

Rated 5 out of 5 stars

Natalie was excellent in terms of timely communication and sending through the options. I made several changes during the pre booking stage and nothing was a problem. I have had travel agents in the... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed working with Claudia at Newtown Flight Centre. She was super knowledgable, lively and fun to discuss my holiday plans with. I trusted her with getting my friend and me to Europe, incl... See more

Company replied

Rated 1 out of 5 stars

My wife booked through this Flight Centre to go to Europe via Sydney, Dubai then Rome. We arrived at Christchurch Airport on the appointed day only to be told by the airline that they had NO reserva... See more

Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Bus Tour Agency
  4. Cruise Agency
  5. Cruise Travel Agency
  6. Tourist Attraction

About Flight Centre New Zealand

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


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4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,380)

674 reviews in the last 12 months

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Rated 5 out of 5 stars

Another great experience

Gianfranco was, as always, very helpful, professional and friendly! Thank you for everything! Even though we live in Auckland we always employ his help because he is so reliable!

April 7, 2026
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Reply from Flight Centre New Zealand

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Flight Centre Kerikeri

I have used Flight Centre Kerikeri for the last 10 years and have had excellent service from them during that time.
They have organised flights and accommodation for me in various places around the world and have given me advice on various aspects of travel making the whole process as easy as possible.

April 10, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Lisa maree (who likes chocolate) two visits, one to book , one to complete payment .

Lisa maree (who likes chocolate), made our whole experience smooth running and so easy to achieve! We had spent weeks trying to sort out our trip with several other companies to no avail. We were tired and frustrated by our lack of progress. We struck fortunate when we walked into the shop and met with Lisa Maree. We found her to be calm,friendly, VERY efficient, VERY professional and willing to help. We did not feel rushed or pushed in any direction. She answered all of our questions and communicated effectivly with 3rd parties when necessary to do so; even when contacting another continent. All this made our experience so much easier and enjoyable than it could have been had we not met with Lisa Maree. We knew what we wanted, and Lisa Maree provided us with that. We found the shop/working area spacious enough and it gave sufficient privacy for our satisfaction. Personally I found the lighting a little harsh, but that's because I'm sensitive to bright white lights. We're definitely pleased to give the service we received 5stars, which I do not do lightly. We would definitely go back for future bookings!

April 2, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Hi, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊

Rated 5 out of 5 stars

Thanks to Mikayla for making our…

Thanks to Mikayla for making our holiday easy , she planned everything accommodated everything we wanted ! Best person will use her again on our next holiday

April 9, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Excellent service and very prompt…

Excellent service and very prompt agent. Thanks to GIANFRANCO (GB) BELLOLI, who got it sorted in a short notice.

March 31, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

Brooke bent over backwards to create a…

Brooke bent over backwards to create a memorable holiday for my family, few hiccups out of her control but she still managed to put it right thank you so much would highly recommend getting everything through flight centre, it took all the stress out if organizing flights hotels transfers ect thanks again

April 7, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 4 out of 5 stars

Thailand - Gianfranco Lambton Quay

Gianfranco from Lambton Quay booked our Thailand trip, we would highly recommend him and were surprised when the cost of our intrepid trip was cheaper through flight centre than it was booking direct.

I would still recommend researching your own hotels to find what you like to save any disappointment.

April 5, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Dear Liam,

We're glad you enjoyed your Thailand trip booking experience! It's great to hear that you found better value with us compared to booking directly. We appreciate the recommendation to research hotels to ensure satisfaction. Thanks for your feedback!

Rated 4 out of 5 stars

Jonny at Porirua Brunch was AWESOME

Jonny at Porirua Brunch was amazing — patient, on to it, professional, and really knew his stuff! You can definitely tell he’s seasoned.

We felt well looked after, and he was very considerate and accommodating. He answered all our questions and addressed any concerns, making sure we were fully satisfied with our travel plans.

Highly recommend if you want things done right the first time (as we almost gave up with Flight Centre - 3rd lucks a charm!) and tailored to your preferences 👍🏾 Thanks again, Jonny! 😊

4/5 given the limitations around payment plans Flight Centre has to offer - no reflection on Jonny whatsoever just the travel company itself.

April 4, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Dear Martha,

We appreciate your positive feedback! We're happy that you were well looked after and that your concerns were addressed. We'll take note of your comments regarding payment plans. Thank you!

Rated 4 out of 5 stars

Liston`s understanding

we had prompt service from Liston who went out of his way to be helpful and understanding of our requirements

March 30, 2026
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Reply from Flight Centre New Zealand

Dear Wayne,

We're happy to hear that our service met your needs, and we appreciate your positive feedback regarding the helpful support you received.

Rated 4 out of 5 stars

The travel agent (Yvonne) found me…

The travel agent (Yvonne) found me something so quick that exceeded my expectations. Also the price that she got me was a good deal and within my budget. That was impressive.

March 20, 2026
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Reply from Flight Centre New Zealand

Dear Jonathan,

We're happy to hear that we exceeded your expectations by finding you a great travel option quickly and within your budget. Thank you for your positive feedback!

Rated 5 out of 5 stars

Annabel from Taupo is amazing

Annabel from Taupo is amazing, just booked our second holiday with her.. goes above and beyond and makes it all a simple process..

March 28, 2026
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Reply from Flight Centre New Zealand

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Kellie and the team at Flight Centre…

Kellie and the team at Flight Centre Manukau have made sorting our trip easy and stressless. Very Helpful, thank you.
JM

March 26, 2026
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Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Very pleasant and gave us just what we needed...

Sheldon at the Newtown office was very helpful and very pleasant and personable; had done his homework and had sorted out some options, one of which was the right one for us. He made it easy and we left feeling really good and knowing we'd made progress.

March 27, 2026
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Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

See Laurent in Cambridge

I always go back to Lauren. She is very patient and works out exactly what is best for me.

March 22, 2026
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Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Amazing service

the Flight Centre Ponsonby staff are amazing. They sort out anything with speed and precision. They take time to talk to you, they listen and then make it happen. I had the great pleasure of being looked after by Kimi, who went above and beyond. She even helped me with a booking of a family member which was not part of her brief. She just wanted to be - and was - extra helpful. Very thoughtful, generous and efficient!

March 27, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Awesome Travel Agency… highly recommend!

I cannot recommend this Travel Agency highly enough.
Ben arranged an awesome cruise for my friend & I, and we had the best time ever.
Everything was organised, even down to the insurance, and I was very impressed with his professionalism & the outstanding value for money. I will definitely be using this company again.

March 14, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Great Trip to Fiji

Great service from Yvonne and Gianfranco. Looked after all our requirements and went above and beyond..

March 19, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

We found Jessica at Pukekohe Branch so…

We found Jessica at Pukekohe Branch so helpful and knowledgeable, she was a breath of fresh air, so obliging and offered extra services.
I haven't been into a Flight Centre for many years and yet travel alot but will most definitely use Jessica from now on...a new client!!

March 24, 2026
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Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Saffron IS the BEST of THE BEST!

I wanted to take a moment to acknowledge the incredible support and meticulous planning we received from Saffron for our overseas holiday.

Having Saf as our travel consultant, and all round problem solver, has been like no other experience we’ve had. Simply put, I can breathe easier knowing that she keeps my family and me front of mind while supporting us every step of the way. It has truly been a welcome change and a breath of fresh air.

Saf is already highly regarded for her professionalism, accessibility, knowledge, and patience. Her “Be, Do, Have” attitude, combined with her experience and second to none service, has been instrumental in shaping our holiday plans, plans we are all genuinely looking forward to.

She has navigated our ideas, preferences, and the many places we want to visit with integrity, care, and professionalism, ensuring our vision is both realistic and exciting.

All of this, paired with her friendliness and patience, sets her apart from others we have worked with in the past. The difference she makes is significant and deeply appreciated.

Please accept my sincere gratitude to Saffron for turning our ideas into what are sure to be success stories. She truly #LovesWhatSheDoes and #DoesWhatSheLoves.

To sum it up: Saf’s skill, demeanour, and delivery are second to none. Her expertise has transformed what could have been a stressful experience into an enjoyable and confidence inspiring journey.

March 19, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

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