I really enjoyed working with Claudia at Newtown Flight Centre. She was super knowledgable, lively and fun to discuss my holiday plans with. I trusted her with getting my friend and me to Europe, incl... See more
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Review summary
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What people talk about most
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Di is absolutely fantastic! She has helped me plan two incredible trips now, and her friendly, efficient approach makes the entire process a breeze. She is incredibly thorough, genuinely listens to wh... See more
Company replied
Flight Centre Lambton Quay Wellington is my travel agent of choice. Yvonne did a grand job organising my flights, accommodation and payment for our Melbourne trip. She kept me up to date and sent me r... See more
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Hannah is fantastic at her Job. She is very fast at organizing and re arranging our many add ons etc. We had great advice from Hannah and will deal with her for as long as she's in Travel. She's the... See more
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Company details
- Travel Agency
- Airline Ticket Agency
- Bus Tour Agency
- Cruise Agency
- Cruise Travel Agency
- Tourist Attraction
About Flight Centre New Zealand
Written by the company
Written by the company
Contact info
New Zealand
- 0800 24 35 44
- flightcentre.co.nz
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very responsive to initial enquiry…
Very responsive to initial enquiry through to booking and responding quickly to queries.
April 18, 2026
Reply from Flight Centre New Zealand
We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂
Reply from Flight Centre New Zealand
Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍
Lendl O is outstanding
Lendl O. is who made this experience wonderful. I can't imagine booking future trips without her tremendous expertise and caring attitude. Getting from the United States to New Zealand is no easy feat, and I'm so very grateful that my daughter recommended Flight Centre (and Lendl specifically) to help with my six-week visit. Thank you, Lendl, and Flight Centre, for a job SO well done!
March 2, 2026
Unprompted review
Reply from Flight Centre New Zealand
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
great friendly helpful service as always
April 15, 2026
Reply from Flight Centre New Zealand
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Great service and informative help from…
Great service and informative help from one of your staff
April 15, 2026
Reply from Flight Centre New Zealand
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Aroha at the Christchurch Riccarton…
Aroha at the Christchurch Riccarton Mall branch looked after our flights to Europe this year and she has been totally outstanding. We were there for over two hours and Aroha went through all the options with us until we found the best solution. Very calm, helpful and also thinking outside the square for options available. Best travel agent we have ever found. Thanks a lot Aroha, Alex and Natalie
March 14, 2026
Unprompted review
Reply from Flight Centre New Zealand
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Travel agent Tracey Shearer was excellent
Travel agent Tracey Shearer was excellent and I would recommend her.
April 17, 2026
Unprompted review
Reply from Flight Centre New Zealand
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Natalie was very helpful
Natalie was very helpful, checking in with us every step of the way.
April 16, 2026
Unprompted review
Reply from Flight Centre New Zealand
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Di is awesome
This is the second time I have contacted Di Nichol to book a trip for me. She is absolutely wonderful. She takes the time to understand my needs, I ask her so many questions and she is always lovely and answers them clearly, she alerts me to things I missed (the fine print), she gives me guidance and ideas. Although I know it would be cheaper for me to do this alone, but it is worth going to Flight Centre just to get someone who can give you a good and rational advice. Thanks Di
April 15, 2026
Unprompted review
Reply from Flight Centre New Zealand
We love to see this awesome review, and how they not only secured you great prices, but also made your booking process so seamless. Thanks for sharing 😊
the person helping me was really great
April 12, 2026
Reply from Flight Centre New Zealand
We are so happy to hear that you had a great experience with our team member! We appreciate you taking the time to leave us this feedback.
Zero Customer Service
I’ve just driven 45 min in rush hour traffic from The Devonport peninsula to the Birkenhead FC. Admittedly I got there closer to closing but was given the short sharp shrift.
Agent: “I’ve got an appointment… drive up to the Albany FC, they’re still open or come back another day” and one other chap conversing with another employee says “I’m just the accountant”.
The thing that struck me was how dismissive the experience was😟. Even after I added I’d driven 45 minutes (stuck in traffic)to get there.
Having been drawn to the Birkenhead FC based on their strong review rating, the zero customer service experience left me disappointed.
Happily take business elsewhere.
April 15, 2026
Unprompted review
Reply from Flight Centre New Zealand
Dear Chris,
We regret your disappointing experience, especially after your long drive. We appreciate you bringing this to our attention. We'll address this internally to ensure better customer interactions moving forward. Thank you for your feedback.
Why I use a travel agent
Yvonne Unka is a wonderful travel consultant. She is meticulous, thinks ahead and follows through so everything goes smoothly. I've had Yvonne book several overseas trips for me and family members. She gives sound advice and finds good prices.
March 25, 2026
Unprompted review
Reply from Flight Centre New Zealand
We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍
Hi I would highly recommend Lucas to…
Hi I would highly recommend Lucas to book your travel. We had a few options we ran past him a couple of times and he was more than helpfuf.
Daniel and Marianna
April 11, 2026
Unprompted review
Reply from Flight Centre New Zealand
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
I prefer in person service now.
I had tried to use their website using gift card but there was a glitch. I went i to the store. Emily was amazing and she made the whole transaction seamless. I highly recommend them.
April 10, 2026
Reply from Flight Centre New Zealand
We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍
Holly Mallison was amazing
Holly Mallison was amazing. She was very helpful and extremely patient in organising our whole family holiday.
April 9, 2026
Reply from Flight Centre New Zealand
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂
Service over and above!
I needed to book some travel for work and was considering the option of making it into a family holiday by taking some extra time off. My travel consultant Jordan Crow was absolutely fantastic - completely understood my travel goals, provided great options with alternatives and was so prompt in replying that I even wondered at first whether Flight Centre was using AI travel consultants! I also chopped and changed my goals several times because of family and work requirements and I was never made to feel that I was a bother or being a demanding client. I will definitely try to use Jordan again when I next book personal travel.
April 9, 2026
Unprompted review
Reply from Flight Centre New Zealand
Thank you so much for this amazing feedback, We're so glad to hear how the teams personalized service helped make your booking process so enjoyable and effortless 😍
Reply from Flight Centre New Zealand
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
PROMPT PROFFESSION SERVICE
I had a call the very next day following my online enquiry. Natalie took on board our requirements and provided an email response by end of the day outling our options. A couple more phone calls we had a firm quote, made payment on line and our holiday was booked. Easy peasy.
April 9, 2026
Reply from Flight Centre New Zealand
Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍
Reply from Flight Centre New Zealand
Hi there, thank you for taking the time to share your fantastic review for the team😊
Aaron at St. Lukes
Aaron, is suoer helpful and takes his time to explain everything. I leave with confidence knowing everything has been taken care of.
April 8, 2026
Reply from Flight Centre New Zealand
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
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