Flight Centre New Zealand Reviews 

3,380
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 709 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their expertise, helpfulness, and friendly demeanor. Customers consistently highlight the excellent service, noting that agents go above and beyond to ensure a smooth and stress-free booking process for their holidays. Many appreciate the personalized approach, with agents providing tailored advice, prompt responses, and clear explanations for complex travel arrangements. However, some customers experienced issues with online booking processes being slow and cumbersome, leading to frustration when trying to make simple changes like adding extra legroom. A few other people also felt that there was a lack of communication regarding itinerary changes, with some reporting unexpected alterations to their bookings without prior notice. Additionally, some reviewers were not happy with the customer service when issues arose, feeling that their complaints were not adequately addressed or that they were given the runaround.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and caring... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness, efficiency, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with the planning and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers praising the helpfulness of... See more

Customer service

People report positive experiences with customer service, highlighting helpful, efficient, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed working with Claudia at Newtown Flight Centre. She was super knowledgable, lively and fun to discuss my holiday plans with. I trusted her with getting my friend and me to Europe, incl... See more

Company replied

Rated 5 out of 5 stars

Di is absolutely fantastic! She has helped me plan two incredible trips now, and her friendly, efficient approach makes the entire process a breeze. She is incredibly thorough, genuinely listens to wh... See more

Company replied

Rated 5 out of 5 stars

Flight Centre Lambton Quay Wellington is my travel agent of choice. Yvonne did a grand job organising my flights, accommodation and payment for our Melbourne trip. She kept me up to date and sent me r... See more

Company replied

Rated 5 out of 5 stars

Hannah is fantastic at her Job. She is very fast at organizing and re arranging our many add ons etc. We had great advice from Hannah and will deal with her for as long as she's in Travel. She's the... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Bus Tour Agency
  4. Cruise Agency
  5. Cruise Travel Agency
  6. Tourist Attraction

About Flight Centre New Zealand

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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4.8

All reviews

(3,380)

674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yvonne Unka was amazing and…

Yvonne Unka was amazing and professional. She listens to the trip requirements and provide good options. We trusted her with her advice and had an amazing trip. Thank you.

April 29, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Jaimee was amazing…

The agent who called back from my email inquiry was amazing!
Jaimee Crozier
She rang prepared with the info and the deal was ending that day
We had it booked, locked in with insurance within an hour ! Too easy!

April 27, 2026
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Reply from Flight Centre New Zealand

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Best of the Best!

Di Nicol was incredible to work with, she was able to take away all the stress required to book a family holiday. I couldn't reccomend her more! She was informative, prompt with a response and also nothing was too big of a deal to sort for us! Thanks again!

December 17, 2025
Unprompted review
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Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Kim easily found the flights I wanted

Kim easily found the flights I wanted, even though I'd been struggling to find them on line myself. It was great to have professional help. She was receptive and accommodating especially when I wanted to change one of the dates.

April 28, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

We had the best trip to Thailand

We had the best trip to Thailand, all thanks to Gianfranco! In just an hour, he put together our entire itinerary, choosing amazing accommodation and adding in some really fun activities like island visits along the way. Everything was perfectly organised, including all our transport, which made arriving in each new city completely stress-free. It was a seamless and unforgettable trip, highly recommend!

March 6, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍

Rated 5 out of 5 stars

Great Service from Gianfranco

Flight Centre on Lambton Quay made planning and organizing our trip so much simpler and easier. I felt fully supported in case of delays or cancellations, and always received quick communications if any changes happened. Gianfranco Belloli was a fantastic agent for us - we don’t usually use a travel agency, but GB did a fantastic job of putting our minds at ease, coordinating details, and providing expert level recommendations and coordination for our travel. We could not recommend him higher for any other travelers looking to put together a trip. We are now likely to use Flight Center for all our future travel, provided it’s with GB.

April 29, 2026
Unprompted review
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Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Greatest FC agency with EASY access👍

Excellent service AS ALWAYS
Kelly Richards (Ponsonby FC) absolutely great. Knowledgeable, friendly, very professional, perfect reasoned advice,
Dave

April 22, 2026
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Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Excellent Service from Lendl

We recently returned from a wonderful trip to Singapore, organised through Flight Centre with Lendl’s help.

As always, Lendl looked after us extremely well. This is not the first time we have booked through her, and once again she gave us great advice and followed us through the trip in a very professional and helpful way.

We chose The Clan Hotel, and Lendl organised the booking for us. The hotel was excellent — very nice, very central, and with the MRT station literally just outside the hotel, making it easy to get anywhere in Singapore.

Thank you, Lendl, for another great travel experience. We really appreciate your care and professionalism.

April 27, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Top service for anywhere in the world😁

Initially i left a message or online query. Vinny from the lical office contacted me within the hour. His quick and honest response was and is brilliant. Since my initial enquiry I have booked another 3 or 4 trips. He is super efficient always finds the best deals. Vinny of Flight Centre Manukau is the 5*

April 24, 2026
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Reply from Flight Centre New Zealand

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

The experience was very friendly and…

The experience was very friendly and helpful. I have started informing my friends about it.

April 24, 2026
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Reply from Flight Centre New Zealand

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

The assistant was very efficient and…

The assistant was very efficient and knowledgeable on how to book and check in our flight

April 15, 2026
Unprompted review
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Reply from Flight Centre New Zealand

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

A breeze to book

Emma was super patient and helpful with all our changes and indecisiveness without pushing us for an answer.

April 22, 2026
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Reply from Flight Centre New Zealand

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Have never booked a holiday on line…

Have never booked a holiday on line before so was a bit unsure about the procedure. The travel consultant, Bailey Bertram, was fantastic! He had a quick response to questions, clear instructions, and we were really happy with the price and package he came up with for our holiday. An overall pleasing experience! Tried and trusted!

April 21, 2026
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Reply from Flight Centre New Zealand

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

I felt listened to and we had a wonderful holiday as a result.

Yvonne Uuka booked our travel to Fiji for us. She was professional, friendly and highly efficient. I don't normally book with agents (usually arrange the travel myself), but Yvonne made it pretty much hassle free.
I didn't feel pressured into any arrangements either and that's important to me.

April 10, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Kelly Richards was very kind and…

Kelly Richards was very kind and thoughtful and incredibly patient. She went the extra mile to help me as I did a lot of deciding what was best, as she gave me lots of options . Kelly was fantastic and I also spoke to other staff at Ponsonby Flight Centre and they took were helpful and kind.

April 22, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Samara at Eastridge knows what we like

Samara at Eastridge knows what we like. She found us an experience that has surpassed our expectations but is within our price point. We always rely on her to make our travel an exciting and positive experience. And she has been a lifesaver in the past when unexpected events have interrupted our journey.

April 20, 2026
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Reply from Flight Centre New Zealand

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Yvonne is responsive and engaged

Yvonne is responsive and engaged - she needed to swing into action to make last minute changes to my itinerary, and found me several options, and was very patient as I kept tweaking my plans.

March 25, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂

Rated 5 out of 5 stars

Booking International Flight

Susan helped us organizing a multiple destination international flight. We booked at the centre in Tauranga/Bayfair and her expertise was super helpful. It was always a pleasure to meet her again. She is definitely someone who is friendly, patient and fun to do business with!

April 20, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

This is now the third holiday that Nat…

This is now the third holiday that Nat Lawton has booked for me. She finds great options for my budget and is always so quick to respond.

April 21, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We love to see this awesome review, and how they not only secured you great prices, but also made your booking process so seamless. Thanks for sharing 😊

Rated 1 out of 5 stars

Awful experience they changed my…

Awful experience they changed my flights and my seat upgrades couldn’t be moved with the bookings so they said it would be refunded. It had been four months of me calling and chasing up the refund being on hold for hours for them to only send me $13 and nobody could explain why I didn’t get my full refund. If I didn’t keep chasing them up I would have never got anything back at all. It felt like a big scam.

April 21, 2026
Unprompted review
Flight Centre New Zealand logo

Reply from Flight Centre New Zealand

We are sorry to hear of your experience.

We recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query, which upon completion you will be emailed with your confirmation; http://travl.to/6269tsulV

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