Homecraft Spares Reviews 

83
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent service, often going above and beyond to assist. Many people highlight the quick and efficient ordering process, with prompt and fast delivery services. Reviewers consistently find the products to be of good quality, accurate to description, and effective in resolving issues. The overall consensus points to a highly satisfactory customer journey, from initial inquiry to receiving the product, making it a reliable choice for many.

What people talk about most

Service

People report positive experiences with service, often highlighting the speed and efficiency of the... See more

Product

Clients share positive opinions on product quality, often highlighting that parts are a great fit, in good... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Consumers find the ordering process to be positive, often describing it as easy, simple, and seamless. Many... See more

Staff

Customers had positive experiences with staff, consistently praising their efficiency, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service received on the chat line, they helped me describe the item I was looking for without any part number or reference, it was sold out and they were great enough to offer to order it for me... See more

Company replied

Rated 5 out of 5 stars

Online store a pleasure to navigate. Got my part within 3 days. Was struggling with something so whatsapped their live chat at 5.30pm and received immediate assistance to sort out the issue. A pleasur... See more

Rated 5 out of 5 stars

Reached out to Homecraft through their WhatsApp acc and They answered within 5 minutes! Helped find the exact part compatible with my appliance. Couldn't recommend them enough.

Company replied

Rated 5 out of 5 stars

I received excellent service. Buying online was convenient and felt very secure. My order was processed quickly, and when I went to collect it, the staff were friendly, professional, and helpful. Over... See more


Company details

  1. Appliance Parts Supplier

Written by the company

The online store for all your genuine parts & accessories. It's easy with Homecraft Spares At Homecraft Spares, we’re passionate about helping you extend the life of your appliances by supplying high-quality, genuine spare parts that won’t void your manufacturer’s warranty. We believe in repairing rather than replacing, helping you save money while keeping your appliances running like new for longer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

83 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(83)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I needed a specific part at short notice. They had it ready to go when I arrived to collect. Pleasant experience all round.

April 7, 2026
Rated 5 out of 5 stars

Superior World-Class Service!!

Not only did I find the exact part that I needed for my Dishwasher, but the owner of the business went above and beyond to make sure that I got the item delivered the next day, even when the business was not open. Thank you a million!! I wish that other businesses could value their customers like you do, Well done Homecraft Spares team!!!

April 1, 2026
Rated 5 out of 5 stars

Product and Service

Product and Service. They had the exact product i need at a cost effective price. The service was excellent, I love it. The product is good quality, I really love it.

March 23, 2026
Rated 4 out of 5 stars

Entrance signs

All went well except for entrance signs to reception. I ended up at the back of the building. I wish the signs were much clearer

March 26, 2026
Rated 5 out of 5 stars

Absolute bliss!!

Absolute bliss!!! Fast easy no hassle no stories. Thanks you Homecraft Spares and Courier Guy this was probably the best and drama free experience yet...

March 16, 2026
Rated 5 out of 5 stars

Great service and quick delivery.

Contacted through whatsapp for part that was out of stock. They responded quickly, ordered the part and kept me updated. Once in stock I purchased and was delivered promptly to Cape Town. Great service.

March 9, 2026

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