Great service received on the chat line, they helped me describe the item I was looking for without any part number or reference, it was sold out and they were great enough to offer to order it for me... See more
Company replied
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Online store a pleasure to navigate. Got my part within 3 days. Was struggling with something so whatsapped their live chat at 5.30pm and received immediate assistance to sort out the issue. A pleasur... See more
Reached out to Homecraft through their WhatsApp acc and They answered within 5 minutes! Helped find the exact part compatible with my appliance. Couldn't recommend them enough.
Company replied
I received excellent service. Buying online was convenient and felt very secure. My order was processed quickly, and when I went to collect it, the staff were friendly, professional, and helpful. Over... See more
Company details
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The online store for all your genuine parts & accessories. It's easy with Homecraft Spares At Homecraft Spares, we’re passionate about helping you extend the life of your appliances by supplying high-quality, genuine spare parts that won’t void your manufacturer’s warranty. We believe in repairing rather than replacing, helping you save money while keeping your appliances running like new for longer.
Contact info
148 9th avenue highlands north, 2192, Johannesburg, South Africa
- homecraftspares.co.za
4.8
Excellent
83 reviews
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Replied to 100% of negative reviews
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Great service received on the chat…
Great service received on the chat line, they helped me describe the item I was looking for without any part number or reference, it was sold out and they were great enough to offer to order it for me. They contacted me again within a few days letting me know that I could order it and the order and delivery was seamless. Great job!!
September 19, 2025
Reply from Homecraft Spares
Hey Zimasa
Thanks for the kind words.
I'm stuck with a faulty part that I…
I'm stuck with a faulty part that I bought from you.
September 22, 2025
Reply from Homecraft Spares
Hi Mzi
We're truly sorry to hear about your experience.
We would have gladly assisted you with a refund or replacement, as per our Terms of Service. You reported the item as faulty, and we explained that—just like with any other supplier—we first need to receive the item back to have it tested. You agreed to return it, and since then, we've reached out over 10 times via phone and WhatsApp to help facilitate the return. Unfortunately, we have not received the item back or had any further communication from your side.
We always aim to provide excellent customer service and stand by our return and refund policies. If you’d still like to return the product, we're more than happy to assist—please just reach out and we’ll get it sorted.
Warm regards,
Moshe
Homecraft Spares Team
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