Homecraft Spares Reviews 

83
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent service, often going above and beyond to assist. Many people highlight the quick and efficient ordering process, with prompt and fast delivery services. Reviewers consistently find the products to be of good quality, accurate to description, and effective in resolving issues. The overall consensus points to a highly satisfactory customer journey, from initial inquiry to receiving the product, making it a reliable choice for many.

What people talk about most

Service

People report positive experiences with service, often highlighting the speed and efficiency of the... See more

Product

Clients share positive opinions on product quality, often highlighting that parts are a great fit, in good... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Consumers find the ordering process to be positive, often describing it as easy, simple, and seamless. Many... See more

Staff

Customers had positive experiences with staff, consistently praising their efficiency, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service received on the chat line, they helped me describe the item I was looking for without any part number or reference, it was sold out and they were great enough to offer to order it for me... See more

Company replied

Rated 5 out of 5 stars

Online store a pleasure to navigate. Got my part within 3 days. Was struggling with something so whatsapped their live chat at 5.30pm and received immediate assistance to sort out the issue. A pleasur... See more

Rated 5 out of 5 stars

Reached out to Homecraft through their WhatsApp acc and They answered within 5 minutes! Helped find the exact part compatible with my appliance. Couldn't recommend them enough.

Company replied

Rated 5 out of 5 stars

I received excellent service. Buying online was convenient and felt very secure. My order was processed quickly, and when I went to collect it, the staff were friendly, professional, and helpful. Over... See more


Company details

  1. Appliance Parts Supplier

Written by the company

The online store for all your genuine parts & accessories. It's easy with Homecraft Spares At Homecraft Spares, we’re passionate about helping you extend the life of your appliances by supplying high-quality, genuine spare parts that won’t void your manufacturer’s warranty. We believe in repairing rather than replacing, helping you save money while keeping your appliances running like new for longer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(83)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

The product ordered was delivered quick, and properly packaged. Thanks

November 10, 2025
Homecraft Spares logo

Reply from Homecraft Spares

Thank You, Hennie

Rated 5 out of 5 stars

Ordered a new thermal cut off switch…

Ordered a new thermal cut off switch for my oven which has fixed the issue of it not working. The part arrived fast and in great condition!

November 6, 2025
Homecraft Spares logo

Reply from Homecraft Spares

Thanks for taking the time to share you experience.
We really Appreciate it.

Rated 5 out of 5 stars

Best service!

Reached out to Homecraft through their WhatsApp acc and They answered within 5 minutes!
Helped find the exact part compatible with my appliance.
Couldn't recommend them enough.

October 16, 2025
Unprompted review
Homecraft Spares logo

Reply from Homecraft Spares

Thanks Batya, you the best !

Rated 5 out of 5 stars

Service was extremely efficient and…

Service was extremely efficient and extremely helpful and the quality of the goods is excellent and very well priced this was great to find a place with everything you need and no need to drive to the leading shops as they carry the everything

October 30, 2025
Homecraft Spares logo

Reply from Homecraft Spares

Thank You, Dirk!
Apreciate the kind words, it was a pleasure helping you.
We take pride in our services and Pricing, so Thank You for noticing.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Responded right away to my order, kept me updated on my order's progress and great pricing.

October 29, 2025
Homecraft Spares logo

Reply from Homecraft Spares

Hey Maggie.
Thanks for the kind words. We appreciate your support.

Rated 5 out of 5 stars

Best service from an online store ever experienced!

Very quick call back to verify if my order met my requirements, very speedily delivery arranged, an unexpected appreciated sweet treat and thankyou note in boxed package. Followup after delivery, very good service! WellDone!

October 24, 2025
Homecraft Spares logo

Reply from Homecraft Spares

Hi Lu.
Was pleasure serving you!
Thanks for taking the time to leave us such a kind review.
We REALY appreciate it.

Rated 5 out of 5 stars

Extremely quick delivery

Extremely quick delivery, literally delivered the next day. Product exactly as advertised and quality is good.

October 16, 2025
Homecraft Spares logo

Reply from Homecraft Spares

Thank you for taking the time to leave us a review.
And Appreciate your business.

Rated 5 out of 5 stars

Fast delivery

Fast delivery! Thanks for the special treat!!

October 16, 2025
Homecraft Spares logo

Reply from Homecraft Spares

Thank you!
Glad you appreciated it.
thanks for the business

Rated 5 out of 5 stars

Best service and price on genuine parts

Best price on genuine parts, and absolute best service. Products delivered in less than 2 days!
Excellent service, thank you very much

October 8, 2025
Homecraft Spares logo

Reply from Homecraft Spares

Hey Hardus du Toit.
Thank you for taking the time to leave a Review.
And We appreciate the kind words.

Rated 5 out of 5 stars

Reliable and professional support.

I had an excellent experience with Moishe and his team. He went out of his way to assist me in finding the correct part for my Defy washing machine, even after others had told me it was not possible to repair. His dedication, knowledge, and customer service were outstanding, and thanks to his assistance my machine is now working perfectly.

I would highly recommend their services to anyone in need of reliable and professional support. ⭐⭐⭐⭐⭐

September 25, 2025
Homecraft Spares logo

Reply from Homecraft Spares

Thanks Pierina.
Was a pleasure helping you.

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