Stopped by the St James Quarter store in Edinburgh as was passing by. Laura was an absolute star and helped me organise the fitting and ordering of my first pair of specs. Wanted to pay by Kla... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Loved the fact that when I entered the store staff approached me to acknowledge I was there then left me to browse, no hassle/sales chat. Amazing selection to choose from and crystal clear pricing sys... See more
Company replied
My glasses arrived a little later than expected but when I did receive them I was absolutely delighted and well worth the wait. The 'try on' feature was great and really helped me decide which/what t... See more
Company replied
Range of frames was at first a little bit limited for my personal preference but soon found a pair I liked. Staff were super helpful and once I'd made the decision to order the process was really ea... See more
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Company details
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
Glasgow, United Kingdom
- 0141 334 9044
- help@iolla.com
- iolla.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from IOLLA
Hey David, thanks for taking the time to leave us this review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
The helpful staff and the price
March 12, 2026
Reply from IOLLA
Hey Aileen, thanks for leaving us this 5 star review! We hope to see you again soon.
I had to go to the shop for 5 times to…
I had to go to the shop for 5 times to adjust my glasses and I still can’t wear them as I feel a lot of pressure from one side, the manager I spoke with wasn’t very pleasant and just wanted to send me away while the rest of the staff was nice and tried to help. Definitely not getting the other pair as I can hardly wear this one.
March 12, 2026
Reply from IOLLA
We're so sorry to hear that your lovely new glasses aren't a perfect fit Julia! A member of our Customer Support Team will be in touch shortly to see what we can do to turn things around for you
Distance sight on varifocals blurred
Distance sight on varifocals blurred.
Have returned glasses for correction
March 12, 2026
Reply from IOLLA
We're so sorry you've been having issues with your new glasses Marion! I can see that we've checked over them and found that they're made correctly to the prescription and measurements we have for you on file . Please don't worry though, the IOLLA Happiness Guarantee means we'd never see you stuck with a pair of glasses that aren't right for you. As mentioned when you visited our showroom a few days ago, we'd love to look into this for you and do all we can to get your lovely glasses up and running. A member of our Customer Support Team will be in touch shortly to arrange a product support booking for you
Reply from IOLLA
Hey Jordan, thanks for taking the time to leave us this review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Love the styles and great customer…
Love the styles and great customer service. I wasn't sure what to expect with the glasses being such good value for money but I'm delighted with them
March 11, 2026
Reply from IOLLA
Hey Helen, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great selection of glasses and…
Great selection of glasses and reasonably priced. Staff all helpful. I am really pleased with my new glasses.
March 6, 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Evelyn! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
So reasonably priced, great styles
So reasonably priced, helpful staff and a much wider variety of styles than other similar brands.
February 28, 2026
Unprompted review
Reply from IOLLA
Hey Nicola, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Professional friendly and top class service
From the moment I arrived until the day i picked up my glasses, i received the warmest of welcomes from all staff. Everyone in Iolla is super helpful and even the after care is second to none. I highly recommend the Edinburgh St James store.
March 6, 2026
Reply from IOLLA
Hey Paul, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Lovely brand
Lovely brand. Really happy with my prescription sunglasses. Fit perfectly and it was an easy experience ordering the glasses online - just needed a ruler to follow the measurement guide and uploaded a photo of my prescription. They took just over a week to arrive which was fast! The quality of the glasses are good and not overly expensive. I got a discount as it was my first order and I referred a friend!
March 11, 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Joanne! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Sun glasses and reading glasses
Had sun glasses and reading glasses made, amazing service. Reading glasses delivered to my home fit perfectly. I would highly recommend getting glasses from IOLLA this is my third set and not had a problem with any of them. The staff are very helpful and honest if you need to pick glasses on your own, no pressure from them they give you time to try lots on and are there if you need them.
March 11, 2026
Reply from IOLLA
Hey Helen, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA and keep coming back time and time again. We hope to see you again soon!
Excellent customer service!
Excellent customer service when in store and the product quality is very good as well.
March 11, 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Bryan! Thanks for taking the time to write us this review. We hope to see you again soon.
Super friendly staff and helpful…
Super friendly staff and helpful service and post-care. Price is also excellent.
March 11, 2026
Reply from IOLLA
Hey Dimitar, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Amazing
Amazing! Friendly staff, variety in frames, no pressure to buy! And when you do buy, the process is easy and they arrive so quickly - also the price is incredible. I managed to get a pair of prescription glasses and sunglasses for less than what I was quoted for one pair at a high street opticians.
March 11, 2026
Reply from IOLLA
Hey Lauren, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Thank you.
I have been a customer from the off and have always thought the product, the service and the price point was spot on.
As a family IOLLA is our first choice.
March 11, 2026
Reply from IOLLA
Thanks for taking the time to leave us this great review! We’re blown away by your kind words Fraser! We’re so glad you are loving what we are doing here at IOLLA and you and the family keep coming back time and time again, we really appreciate it. We look forward to seeing you all again soon!
Great range and great service
March 10, 2026
Reply from IOLLA
Hey Kim, thanks for leaving us this 5 star review! We hope to see you again soon.
Great and helpful lovely staff member…
Great and helpful lovely staff member called Jean. My 4th pair of glasses bought in the Edinburgh store and never disappointed by selection and quality ☺️
March 4, 2026
Reply from IOLLA
Hey Sonya, thanks for this lovely review! We’re so glad you have had a great experience with us and I will be sure to pass on your kind comments to Jean. Hopefully we will see you again soon!
Great price and product
Great price and product, I have very high prescription so the lens thinning for no extra cost is a much appreciated feature of your service. Great range of styles/products
March 10, 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Helen! Thanks for taking the time to write us this review. We hope to see you again soon.
Pleased with my purchase
The staff were friendly and helpful and there was a good range of styles to choose from. The ones I chose are comfortable and I'm very pleased with them. The time taken for them to be ready once ordered was as advised at the time of ordering.
February 18, 2026
Unprompted review
Reply from IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Jo shop manager
Bruntsfield shop manager Jo, very helpful and spent time discussing if frames suited.
The only criticism I would have is no eye test available in store, this may cause a problem getting a prescription from a rival optician.
March 9, 2026
Reply from IOLLA
Hey Irene, thanks so much for your lovely review! We’re delighted to hear that Jo took the time to help you find the right frames, we’ll be sure to pass on your kind words 😊
We appreciate your feedback about eye tests. As an eye-wear retailer, we don’t currently offer eye examinations, but you’re always welcome to bring in a prescription from any optician and we’ll be happy to help you choose the perfect frames.
We hope to see you again soon!
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