Mydoorhandles Reviews 87

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the door handles, and appreciate the excellent value for money. Many highlight the outstanding delivery service, noting that orders often arrive the very next day, and commend the efficient and helpful customer service. However, some customers reported receiving products with minor damage, such as marks, bends, or loose components, upon arrival. A few others mentioned issues with specific parts, like a stuck rose or a broken lock, though these were often resolved quickly by the company.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the great looking,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the good quality of the door handles... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, efficient, and... See more

Price

Customers consistently express satisfaction with the pricing. Many reviewers highlight that prices are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Black Knurled door handles and never heard of this website before. Will be using them here onwards for all door related stuff! Customer service is good, door handles are exceptional... See more

Company replied

Rated 5 out of 5 stars

Excellent company giving first class service. Having purchased four sets of door handles and fitting them to the appropriate doors they looked great . After about 4 months the finish on one handle was... See more

Company replied

Rated 5 out of 5 stars

**I have used My Door Handles previously and can't rate them highly enough. They're customer service is excellent. Products are of very high quality and super fast delivery. After ordering... See more

Company replied

Rated 5 out of 5 stars

Id give them 6 stars if I could! I purchased 4 sets of handles, which are lovely and feel very good quality. When we came to fit them, we had an issue with one of the roses being stuck. I rang them a... See more

Company replied


Company details

  1. Hardware Store

Written by the company

Manufacturers, Importers, Distributors and retailers of Builders Hardware, Door Handels and ironmongery. We always try to provide the best advise and offfer the best customer service to all of our customers. We offer great prices, on Door Handles,, Internal Packs and multi door handle quantity packs. For all your door handle requirements, in whichever finish you like, at mydoorhandles.com, we want to help find YOUR perfect door handles.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Items good quality for the price bad delivery experience

Items good quality for the price. The problem was DHL delivery tracking was poor and confusing, parcel was delivered to DHL Service Point, no notification of delivery or pick-up code received has to sort the pickup out myself. Outer flimsy plastic packaging torn items nearly dropping out. A number of boxes damaged luckily the contents survived.

April 25, 2026
Rated 1 out of 5 stars

Avoid !

Door handles have come marked, bent, and missing screws!

April 9, 2026
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Hi,

We’re really sorry to hear about your experience – this is certainly not the standard we aim to provide, and we completely understand how frustrating this must have been.

As a small business, we take a lot of pride in the quality of our products and the service we offer. While issues like this can occasionally occur due to manufacturing defects or handling in transit, it’s not something we ever expect our customers to receive. What we can control is how we resolve it, and we always aim to put things right as quickly and smoothly as possible.

If you could kindly provide your order details, we’ll look into this straight away and offer a suitable resolution, whether that’s replacement parts, a full replacement, or an alternative solution that works best for you.

We’re here to help and will do our best to resolve this for you as quickly as possible.

Rated 5 out of 5 stars

My partner ordered the wrong door…

My partner ordered the wrong door handles and when I asked if could exchange (despite a few weeks after purchase) they were really helpful and accommodating and said to pop in to sort. All staff really friendly and got the correct handles and option of partial refund. Great company and great door handles.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’m genuinely impressed

I’m genuinely impressed—the price-to-quality ratio is excellent, and I would highly recommend their products.

Delivery was prompt, the materials feel durable, and the design is clean and modern.

I purchased a full kit including handles, locks, and hinges, and everything was supplied with star screws. They even included an Allen key, which was a great touch.

March 17, 2026
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Thank you so much for your positive feedback. As a small business these reviews do really help. We are very happy to hear that you were happy with your door handles.

Rated 5 out of 5 stars

Great

Great handles,quick delivery,would use again

February 10, 2026
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Thank you for your kind review! We’re really pleased to hear you’re happy with your door handles. It’s great to know everything arrived smoothly and met your expectations. We appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

One of the most helpful companies

One of the most helpful companies, Any issues/questions they get straight back to you, they can’t do enough to help, really positive experience and good prices too!

March 13, 2026
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Thank you for your feedback! We’re glad you’re happy with your door handle set and the overall quality. It’s always great to hear when our products make a difference to your home.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The customer service team answered all my questions and were very helpful. The door handles and hardware are great quality, and my order arrived the very next day which was impressive.
I was short of 4 hinges (my own fault), but after a quick phone call they sorted it out straight away. Great customer service and quick response.
Highly recommend this company for quality products and reliable service.
A*

March 12, 2026
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Really appreciate your review! We’re pleased to hear your internal door handles arrived quickly and were exactly what you were looking for. Thanks again for choosing us.

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