Mydoorhandles Reviews 90

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the door handles, and appreciate the excellent value for money. Many highlight the outstanding delivery service, noting that orders often arrive the very next day, and commend the efficient and helpful customer service. However, some customers reported receiving products with minor damage, such as marks, bends, or loose components, upon arrival. A few others mentioned issues with specific parts, like a stuck rose or a broken lock, though these were often resolved quickly by the company.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the great looking,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the good quality of the door handles... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, efficient, and... See more

Price

Customers consistently express satisfaction with the pricing. Many reviewers highlight that prices are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Black Knurled door handles and never heard of this website before. Will be using them here onwards for all door related stuff! Customer service is good, door handles are exceptional... See more

Company replied

Rated 5 out of 5 stars

Excellent company giving first class service. Having purchased four sets of door handles and fitting them to the appropriate doors they looked great . After about 4 months the finish on one handle was... See more

Company replied

Rated 5 out of 5 stars

**I have used My Door Handles previously and can't rate them highly enough. They're customer service is excellent. Products are of very high quality and super fast delivery. After ordering... See more

Company replied

Rated 5 out of 5 stars

Id give them 6 stars if I could! I purchased 4 sets of handles, which are lovely and feel very good quality. When we came to fit them, we had an issue with one of the roses being stuck. I rang them a... See more

Company replied


Company details

  1. Hardware Store

Written by the company

Manufacturers, Importers, Distributors and retailers of Builders Hardware, Door Handels and ironmongery. We always try to provide the best advise and offfer the best customer service to all of our customers. We offer great prices, on Door Handles,, Internal Packs and multi door handle quantity packs. For all your door handle requirements, in whichever finish you like, at mydoorhandles.com, we want to help find YOUR perfect door handles.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quality customer service …

We had a minor issue with some door handles we had ordered and Stacey, who we dealt with, went above and beyond with customer service and the issue was sorted out.
Would definitely recommend mydoorhandles.com and will be using them again in the future.

April 22, 2025
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Your feedback is greatly appreciated, thank you for taking the time to leave a review. If there’s ever anything you need, please don’t hesitate to get in touch with us.

Rated 5 out of 5 stars

10/10 recommend

10/10 recommend. Excellent pricing unlike other places. Quick shopping.

March 1, 2025
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Thank you so much for your kind words. if you need any further assitance please do not hesitate to contact us. Thanks

Rated 5 out of 5 stars

Customer service is extremely, extremely satisfactory and excellent.

I purchased from them twice – a total of three sets of the Door Look (Golden Grace Victorian Scroll Polished Chrome Door Handle Privacy Pack 120mm + Hinges & 63mm Latch). During installation, I encountered several issues and sought their assistance. They explained everything with great care and patience, and their response time was exceptionally fast. I have never had such a pleasant online shopping experience! I wholeheartedly recommend this company.

February 25, 2025
Unprompted review
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Reply from Mydoorhandles

Thank you so much for your kind words. if you need any further assitance please do not hesitate to contact us. Thanks

Rated 5 out of 5 stars

Brilliant service …

Fantastic company brilliant selection of handles, the customer service is awesome I had an issue with one handle contacted them no hassle replacing my handle.
If I needed handles in the future this company is where I'm buying them.

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered and fitted 5 golden grace handles , unfortunately one broke after only a few uses, contacted them and received a replacement and a refund within 48 hours. The customer service was great.Would definitely recommend and will use the company again

September 25, 2024
Unprompted review
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Reply from Mydoorhandles

Many thanks for your review — we’re really pleased you’re happy with your order. Positive feedback like this really helps a small business like ours. We hope the new door handles look great in your home, and if you ever need matching hardware or advice, please feel free to contact us.

Rated 1 out of 5 stars

Can’t get their keys cut

Bought a mortise lock that came with 2 keys. Can’t get them cut anywhere and they can’t supply more. Complete waste of time and now had to buy another lock

September 2, 2024
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

HI,I am sorry t ohear this, The 3 Lever Locks it is difficult to get the key cut, due to the nature of the lock, hoever we do the Euro Locks which it is very easy to get a key cut anywhere. Thanks

Rated 5 out of 5 stars

Brilliantly company communication…

Brilliantly company communication delivery after sales superb 5 Star all round.
What more could you ask for?
Thanks guys.

July 19, 2024
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Thank you for choosing us and for leaving a review. We’re glad you’re happy and hope to help you again in the future.

Rated 5 out of 5 stars

Great company all round

Really good staff, very friendly and helpful, quick dispatch and delivery. Products (golden grace black door handles) are excellent quality and a great/ competitive price. I would 100% buy from them again.

July 10, 2024
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Thank you for your lovely review. We hope the new hardware suits your doors perfectly, and if you ever need anything else to match, we’ll be more than happy to help.

Rated 5 out of 5 stars

Brilliant!

We ordered 2 sets of handles, sent next day, notified us, delivered as promised in 48 hrs, products brilliant as well as price! Cannot fault the service or company.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant all round

Brilliant service and excellent help from staff. Prices are fantastic too. The new hinges are a tiny amount bigger and thicker than my old ones, if (like me) you haven't replaced them for about 20yrs make sure you have tools ready 😁

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company to deal with, super prices and great products. I had a small problem which was dealt with immediately without any fuss and the item replaced straight away. Excellent customer service, good people.

December 4, 2023
Unprompted review
Rated 2 out of 5 stars

No response to emails

Nothing wrong with the handles but they don't cover where old handles were. I have emailed twice to return them with no response. Now close to 30 day cut off for returning hence 2 star review.

July 10, 2023
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

HI, please could you tell us where you xsent the email, as we are ontop of all emails, and we are very felzible in situations like this, So do not worry about the 30 days. Or alternatively you could call us and one of our tema would be happy to resolve the issue for you on the phone.

Thanks

Rated 5 out of 5 stars

Outstanding Door Handles and Exceptional Service from My Door Handles

I recently purchased 6 pairs of Golden Grace Leon Design door handles in matt black from My Door Handles, and I must say, I am thoroughly impressed with both the product and the overall experience. From the quick delivery to the high-quality door handles, this company has truly exceeded my expectations.

The handles arrived well-packaged and in pristine condition, reflecting the company's commitment to ensuring customer satisfaction from the outset.

The matt black finish exudes a sense of modernity and blends seamlessly with any color scheme. But it wasn't just the aesthetics that impressed me; it was the exceptional quality that truly stood out.

Each handle came with clear instructions, making it easy for me to fit them on my doors without any hassle. I can confidently say that these are the best handles I have ever installed, and their seamless operation makes my daily routine effortless.

I wholeheartedly recommend My Door Handles to anyone seeking top-notch door handles and an exceptional shopping experience.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered incorrect handles

Ordered incorrect handles, a typical website mistake due to my age. Returned them via their postage label. Just phoned them and monies now sent. I expected long phone wait and order numbers required etc but within seconds my purchases were found on their system simply by my name.

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer Service

I phoned on a number of occasions for advice before placing my order and each time I was given very good and knowledgeable advice on which products would be suitable and how to order to get the best price . In the original order some of the handles were marked, on contacting them they were replaced and immediately and delivered the next day from a different batch.
Would definitely recommend them.

March 15, 2023
Unprompted review
Rated 3 out of 5 stars

6 pack cadenza door handle

I bought a 6 pack of cadenza door handles and the matching bathroom door lock handle, handles arrived yesterday have just taken out of box in order to put on doors and 3 sets out of the 7 are damaged I have tried to organise replacement but I am unable to work the website. I need the 3 sets of handles replaced and without a port of contact how am I gonna do that

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great company excellent customer service

ordered some lovely door handles at a great price delivery fast...however unfortunately they started to show signs of wear/some sort of corrosion within a year so gave them a message and they advised me I had 1 year guarantee and replaced all the affected door handles very quickly great service very happy thanks.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Textbook

Order came on time, all goods to expected standard except one of the door handle escutcheons which had seized. I emailed to request a replacement and they responded within a week, sending out a replacement.

December 9, 2022
Unprompted review

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