First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more
Company replied
We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more
Company replied
I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-t... See more
Company replied
Company details
About Nathaniel Car Sales
Written by the company
Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.
WHY CHOOSE US?
For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!
Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars Offers - Opening Hours
Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok
Contact info
David Street, CF31 3SA, Bridgend, United Kingdom
- 01656 662277
- customerservice@nathanielcars.co.uk
- nathanielcars.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lack of communication,regarding picking…
Lack of communication,regarding picking up of purchased new vehicle
Being told that a voicemail had been sent, to me which it had not, of when the vehicle would be ready
May 30, 2026
Reply from Nathaniel Car Sales
Hi Vivian, Thank you for taking the time to leave a review. Its seems that there is Crossed wires between Colin and yourself. Colin was waiting for a phone call from yourselves to see whether you were able to transfer your funds rather that collect your new car. However I believe that Tom the assistant sales manager was on hand and able to hand the car over to yourself on the day you required without any issues.
Nathaniel cars
Poor experience in the purchase of the car
Being told by transport a delivery time and a promise that never materialised. Also dealing with cash back to my self is unbelievable experience being told one thing by one person and another by a salesperson. The log book arrived before my money which still hasn’t been returned
May 30, 2026
Reply from Nathaniel Car Sales
Hi Gareth, thank you for taking the time to leave us a review. It sound like we have missed the mark a bit with your experience, and its not how we like to conduct business. With regards to the delivery of your vehicle, at present, UK ports are experiencing significant delays due to the substantial increase in vehicle imports, particularly from a number of new automotive brands entering the market. As a result, the process of unloading, processing, and releasing vehicles is taking longer than usual. Unfortunately, while vehicles are in transit and awaiting release at the port, we receive very limited information regarding the specific contents of individual shipping containers. In many cases, we do not know exactly which vehicles are available for collection until they have been processed and released by the port authorities the information we receive is often wrong and it sounds like this is what has occurred in your case. In reference to your cash back, please accept our apologies we have dropped the ball here, however your payment was processed on 29/05/26 so should be with you as soon as your bank can process it next week. In the mean time please feel free to contact the Sales Manager to check on the progress.
Nathaniel Cars
The guy that dealt with us Julian was…
The guy that dealt with us Julian was helpfull and kind 😊
May 24, 2026
Reply from Nathaniel Car Sales
Hi Adam, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated, and we will pass your comments on to Julian .
Nathaniel Cars Bridgend.
Top Salesman
We were made welcome as soon as we drove into the dealership our first visit we were just looking but fell in love with the changan so went back for the 2nd time and purchased the car we wanted
Cody is very professional puts you at ease nothing is too much trouble he makes feel valued, He certainly knows he job and goes the extra mile to make sure everything is 100%
May 27, 2026
Unprompted review
Reply from Nathaniel Car Sales
Dear Jonathan
Wow! 🤩 Thank you so much for your incredibly kind words and for leaving us a five-star rating! We’re thrilled to hear about your fantastic experience with Cody.
It’s customers like you who make Cody's role so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.
Kind Regards Nathaniel Team
Christian my sales advisor was very…
Christian my sales advisor was very professional, helpful and put me at ease. As far as sales are concerned my experience was 5 star . Unfortunately I have had to return six days later as the engine light has come on. Christian again was extremely helpful and I am hoping this is just a blip and all will be well with the car as I love it.
May 23, 2026
Reply from Nathaniel Car Sales
Hi Caroline
We greatly appreciate your review. It’s fantastic to know that you had a wonderful experience with Christian. We are very sorry to here about the 'blip' and having to come back in to sort a light on but hopefully this dose not detract from you enjoying the car.
If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know
Kind Regards Nathaniel Team
Reply from Nathaniel Car Sales
Hi Ellis, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.
Nathaniel Cars Bridgend.
Reply from Nathaniel Car Sales
Hi Mandy, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.
Nathaniel Cars Bridgend.
A fantastic experience with Nathaniel…
A fantastic experience with Nathaniel Cars from start to finish. The customer service was outstanding throughout the entire process — friendly, professional, knowledgeable, and never pushy. Every member of the team went above and beyond to make everything smooth and stress-free.
Communication was excellent at every stage, and they made sure I was kept informed and comfortable with everything. The whole process was efficient, transparent, and handled with genuine care for the customer.
The vehicle was presented perfectly, and the attention to detail really showed the pride they take in their work and service. It’s rare to find a dealership that delivers such a high standard across the board, but Nathaniel Cars truly exceeded expectations.
I would highly recommend Nathaniel Cars to anyone looking for a reliable, trustworthy, and professional dealership. A top-class experience from beginning to end — thank you again!
May 26, 2026
Unprompted review
Reply from Nathaniel Car Sales
Hi Jade, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated and we are so glad to here you received the service you deserved.
Nathaniel Cars Bridgend.
Christian jones was absolutely amazing…
Christian jones was absolutely amazing nothing was too difficult he friendly and made us feel welcome definitely recommend if you go to Nathaniels to try see Christian
May 20, 2026
Reply from Nathaniel Car Sales
We really appreciate your positive feedback. It means a lot to Christian and our whole team
Kind Regtards Nathaniel Team
My experience with Nathaniel cars the…
My experience with Nathaniel cars the price is really good and you also get treated well it is a friendly relaxing place to buy a car i must have bought about 20 there
May 24, 2026
Reply from Nathaniel Car Sales
Hi David, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated, and so is your loyalty to Nathaniel Cars.
Nathaniel Cars Bridgend.
Reply from Nathaniel Car Sales
Your 5‑star rating made our day. Thank you for choosing us
Kind Regards Nathaniel Team
Excellent experience buying a new car.
Sales Executive Shane was not pushy answered all our questions in a professional manner about the car we were interested in, making the whole sales experience enjoyable from start to finish.
May 24, 2026
Reply from Nathaniel Car Sales
We really appreciate your 5-star rating, Kevin
It means a lot to our whole team here in Cardiff. Thank you for choosing us, and we hope to see you again soon!
Kind Regards Nathaniel Team
I took my mother to test drive a hs for…
I took my mother to test drive a hs for her new mobility car. When we got back she decided to order then.
The sales person (aiden) talked my mother through everything and was extremely straight forward meeting(experienced bad orders with different dealership before).
We were kept updated about our order status and on collection if the car again everything was straight forward the employees here were extremely helpful and very warm and welcoming. My mother was very very happy with the dealings she's had with this dealership and recommended to friends and family even taking my brother down to choose his next car
May 17, 2026
Reply from Nathaniel Car Sales
Hi Sarah, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated, We will pass your lovely comments on to Aiden, we are sure it will make his day.
Nathaniel Cars Bridgend.
Friendly and welcoming staff
Friendly and welcoming staff, always happy to help and answer any questions. I bought a car that I wasn't 100% happy with, I came back a year later to test drive a different car and had great support choosing the right car and right deal for me. Bridgend location is recommended. Thank you!
May 21, 2026
Unprompted review
Reply from Nathaniel Car Sales
Hi Sophie, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.
Nathaniel Cars Bridgend.
Helpful salesman, excellent deal
Helpful salesman, Christian, attentive without being pushy, straightforward process throughout, car viewed was in excellent condition at a fair price, and decent part exchange deal for my car, the salesman sorted form V5 and road tax on line, very pleased with servicing package purchased that includes AA cover and courtesy car provision, hopefully trouble free motoring, plus my daughter gets a reward for recommending Nathaniel.
May 16, 2026
Reply from Nathaniel Car Sales
We’re so grateful for your detailed feedback, Sean. It’s great to know that Christian stood out for you, and we’ll keep working hard to deliver the same level of service every time.
Kind Regards Nathaniel Team
Very friendly explaining everything and…
Very friendly explaining everything and do it all for you great staff and nothing is too much
May 22, 2026
Reply from Nathaniel Car Sales
Hi Jean, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.
Nathaniel Cars Bridgend.
Reply from Nathaniel Car Sales
We are very pleased that you had a great experience with our service department, hope to see you again soon
Kind Regards Nathaniel Team
Your professional approach and…
Your professional approach and friendliness to the customers
May 20, 2026
Reply from Nathaniel Car Sales
Hi Peter, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.
Nathaniel Cars Bridgend.
Excellent service from Julian in…
Excellent service from Julian in Bridgend. Very straightforward experience. Everything explained to me in a timely and professional but relaxed manner.
May 18, 2026
Reply from Nathaniel Car Sales
Hi Helen, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated, and we will pass them on to Julian.
Nathaniel Cars Bridgend.
Reply from Nathaniel Car Sales
Good afternoon
I am so sorry we did not meet your expectations.
Please reach out to our sales inbox or ring 01633482253 and press option 1
Thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.