Nathaniel Car Sales Reviews 

2,214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and professional throughout the entire purchasing process, making every interaction pleasant. Future buyers truly appreciate the relaxed, pressure-free showroom environment and the thorough, detailed explanations provided during test drives and final vehicle handovers. Some reviewers were not happy with after-sales communication, noting frustratingly long waiting times for replacement parts or scheduled service appointments. A few consumers also encountered minor administrative mistakes regarding vehicle collection details or felt that trade-in valuations fell well below realistic market expectations.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, approachable, and extremely... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, professional, and... See more

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and love for... See more

Customer service

People report positive experiences with customer service, highlighting professional, welcoming, and... See more

User experience

Consumers find the user experience to be exceptionally positive, describing the car buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-t... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,214)

632 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and dedication

Absolute pleasure to deal with, every effort to make us feel comfortable and an amazingly fast transaction and turnaround, top service and thoroughly happy with our choice helped by Dan and the team 👍👍👍

July 4, 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 5 out of 5 stars

HS Hybrid +

Chris took us on the test drive and explained every thing patiently. Gwyn made the ordering process easy and when the car was available for collection, the handover was good. The only negative was whilst waiting for the car, the progress report could if been better because when our previous car (Kia Sportage) was being ordered, we received regular reports and had access to Kias website to review the progress.
But after all that, we are very pleased with car - i thought the Kia was good but the MG HS is better!

June 28, 2026
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Reply from Nathaniel Car Sales

Thanks for the review,

We will take on board you having some sight of the vehicle, we are not there yet.
I am so glad the experience here at Nathaniel MG is making the buying experience a delightful one.

If you recommend a friend or family member to the Nathaniel Sales division we will send you £100 on every customer who purchases.

Thanks again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

MG wasn't my car of choice but after…

MG wasn't my car of choice but after going out for a test drive I was won over.
Terry Christopher initially dealt with me which he did an awesome job. I went away to have a think about it and once I had decided that the MG was for me I returned to Nathaniel's, Terry was too busy to deal with me so Colin Snook stepped in to take care of me. Colin patiently showed me all the tech that the MG offered and there's a lot of tech.
Colin talked me through the finance, servicing and warrant and a week later I picked up my MG ZS Hybrid Trophy.
I'm a very happy customer

July 2, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 5 out of 5 stars

From start to completion I felt with…

From start to completion I felt with the professionalism and clear information given by mr Colin snook who took me through the procedure couldn’t have been better

June 27, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 5 out of 5 stars

Exceptional service I’d like to say a…

Exceptional service I’d like to say a big thank you to Robert and Chris for their healthfulness kindness & quick Service
I’m very happy with my MG HS hybrid
thanks MG. VERY HAPPY CUSTOMER.
KAT 😻👍🏽

July 2, 2026
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Reply from Nathaniel Car Sales

Good afternoon Katrina,

Thanks for taking the time to write such a glowing review.

Thanks again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

The gentlemen that looked after me

The gentlemen that looked after me, very good service

June 25, 2026
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Reply from Nathaniel Car Sales

Hi Mark,

Thanks for taking the time to give us 5 stars.

Please do not hesitate to call if needed.

Many thanks,

Nathaniel MG
Cwmbran

Rated 1 out of 5 stars

Shocking experience at Nathaniel cars…

Shocking experience at Nathaniel cars Bridgend this evening!! Test drove an MG HS which was a very nice car, came back to a very rude sales man to tell us he would only be able to offer us £7k for our car which is worth more than that. Didn’t even attempt to try and get us deal, after me saying I wouldn’t accept that for our car he proceeded to tell us that we were miles apart in price and wouldn’t help us.

Would never recommend to go here!!

July 2, 2026
Unprompted review
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Reply from Nathaniel Car Sales

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Providing excellent customer service is very important to us, and we're disappointed to hear how you felt following your visit.
Please contact our Sales Manager, Tom Hughes, on 07796 881727 at your convenience. He would be happy to speak with you personally and review the situation.

Rated 5 out of 5 stars

Great service

Great service, polite, nice clean tidy very please

July 1, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 5 out of 5 stars

From the test drive through to the…

From the test drive through to the follow up sales everything was as expected. Damien answered all our questions and was very professional.

June 26, 2026
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Reply from Nathaniel Car Sales

Hi Stephen, thank you so much for the fantastic 5-star rating! We are thrilled to hear you had a great experience with Damien . We look forward to welcoming you back
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Amazing customer service and speedy…

Amazing customer service and speedy delivery of vehicle.

May 20, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 5 out of 5 stars

Great customer service

Great customer service, pleasant staff and the opportunity to contact them with any subsequent issues.

June 24, 2026
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Reply from Nathaniel Car Sales

Thank you so much for the kind words! We're genuinely happy to hear you've had great experiences with us. It's comments like yours that keep us going.😊
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Very friendly and professional and not…

Very friendly and professional and not pushy when I visited Cwmbran to look at cars. I ended up buying a car that covers more than my expectations and the handover when I picked up my new car was made even better by the salesman sitting in the car and explaining the controls and how to get the best out of my MG ZS Hybrid +. I would recommend 100% from my own personal experience with the garage and the help from Rob and his team in my purchase.Very pleased.
Thank you
Stef

June 27, 2026
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Reply from Nathaniel Car Sales

Hi Stef. Thank you so much for taking the time to do a review for us. Don't forget, we're always here when you need us...

Rated 5 out of 5 stars

MG ZS Hybrid + Trophy

I knew what I wanted before I came to the showroom, so that made it easier for all!
The Salesperson, Gwyn Evans, took me through the options, what would be included in the cost etc. All done with professionalism and friendliness.
Taking out a similar model for a test drive was no problem.
The whole experience was a relaxed one with no pressure to buy a car.
Collection was easy, a different Sales Person, but he had the same approach and went through the details of the car explaining and answering all my questions.

June 20, 2026
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Reply from Nathaniel Car Sales

Thank you Steve. I'll make sure Gwyn see's your kind comments. Don't be stranger, we're always here when you need us...

Rated 5 out of 5 stars

Great service

Great service. Excellent choice of cars at great prices.Very professional.

June 25, 2026
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Reply from Nathaniel Car Sales

Hi Julie, Thank you so much for leaving us a 5 star review, We are glad there was enough of a choice of cars for your to pick one that suited you.

Rated 5 out of 5 stars

Everything was explained very…

Everything was explained very clearly.Julian was very busy so we had to wait a little bit,but we were well looked after. Very pleased with car.

June 22, 2026
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Reply from Nathaniel Car Sales

Thank you for your Feed back! We're delighted to hear that everything was explained clearly and that you're so pleased with your new car. We're glad our team made sure you were well looked after, while you waited. Thank you for choosing us, and we wish you many happy miles in your new car!

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