Nathaniel Car Sales Reviews 

2,214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and professional throughout the entire purchasing process, making every interaction pleasant. Future buyers truly appreciate the relaxed, pressure-free showroom environment and the thorough, detailed explanations provided during test drives and final vehicle handovers. Some reviewers were not happy with after-sales communication, noting frustratingly long waiting times for replacement parts or scheduled service appointments. A few consumers also encountered minor administrative mistakes regarding vehicle collection details or felt that trade-in valuations fell well below realistic market expectations.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, approachable, and extremely... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, professional, and... See more

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and love for... See more

Customer service

People report positive experiences with customer service, highlighting professional, welcoming, and... See more

User experience

Consumers find the user experience to be exceptionally positive, describing the car buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-t... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,214)

632 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Seamless purchasing experience...

Cody was very helpful throughout the whole purchasing experience (even when there was a problem with the paperwork the day we were picking the car up, he dealt with it very efficiently). We were kept up to date with the delivery date throughout which was actually quicker than first indicated which suited us just fine. Only negative was the handover which was very quick considering the complexity of the car. Overall, I would highly recommend Nathaniel Car Sales.

July 6, 2026
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Reply from Nathaniel Car Sales

Thank you for the review and feedback, we are glad that you enjoyed your experience with Cody, I am so sorry that the handover felt quick, I will feed this back to the team!! Please let us know if you would like us to run through any of the cars features with you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very knowledgeable staff.

July 11, 2026
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Reply from Nathaniel Car Sales

Hi Kevin

Thanks for the five star review we really appreciate it.

Thanks again.

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Cody was super helpful and…

Cody was super helpful and professional. The service was quick and efficient with no stress to myself. The car is amazing and so comfortable to drive. Thank you for a very informative sale.

July 12, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Cody

Rated 5 out of 5 stars

Nathaniel Bridgend is great

Dan at Bridgend made my experience of purchasing a car smooth, after 11years of having a company car and not having to do a great deal, he explained everything and talked me through the different options. Allowed us to take our time to think and come back to him, test drive for a second time before we came to the decision to purchase. Would definitely recommend this branch and Dan!

July 3, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Dan. Please don't forget that we have a referral scheme, if a friend or family member let us know that you have referred them, they need to let us know your name and we will send you a £100 referral fee payment as a thank you

Rated 5 out of 5 stars

Very helpful

Very helpful and after care fantastic Damien made my first experience having a mobility car much appreciated which has helped me so much to be driving a automatic car to manage my health driving

July 9, 2026
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Reply from Nathaniel Car Sales

Thank you so much Tracey for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.

Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Very friendly and not pushy

Very friendly and not pushy. Gave us time to look around without being pestered by sales people.

July 9, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 5 out of 5 stars

Could not fault Damian in any way

Could not fault Damian in any way, everything was explained though erythema to me also he rang me to ask if everything was OK.he told me if I need any help with anything either go to showroom or ring him. Very pleased

July 9, 2026
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Reply from Nathaniel Car Sales

Lesley, your review means a lot to us. We always strive to give our best to help our customers and I’m glad that we exceeded your expectations. We hope to see you again soon!
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

how friendly the staff were,how i was…

how friendly the staff were,how i was put at ease during the whole experiance .how i was shown the features of the car. how clean the car was ,nice smell of new car,

July 1, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are glad that you enjoyed your experience - hold on to the new car smell as long as you possibly can :-)

Rated 5 out of 5 stars

Helpful staff

Helpful staff, not pushy when purchasing our car

July 4, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 5 out of 5 stars

Great service

Great service. Very friendly. Aftercare very good so far.

July 8, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 5 out of 5 stars

5 star customer service.

Took delivery of my new MG IM5 today. Fantastic service. Regular phone calls since ordering from Sandra providing updates and then Owain who delivered the car was great in demoing the vehicle as well as providing ETAs along the way. The car arrived on a low loader so was immaculately clean, fully charged and no added delivery mileage. Compared to leasing experiences I've had in the past, this was 5 stars all the way. Highly recommended.

July 8, 2026
Unprompted review
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Reply from Nathaniel Car Sales

Thank you for your 5 star review and kind feedback, I will make sure that the team get to see your feedback - we hope that you enjoy your new car

Rated 5 out of 5 stars

Lovley staff

Lovley staff ! Handled my change over very smoothly!

July 2, 2026
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Reply from Nathaniel Car Sales

Thanks for the five star review we really appreciate it.
If you have a friend or family member who would love a Nathaniel vehicle we will send you £100 every time as a thankyou.

Thanks again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

we were recommended by Laura Cotterel…


we were recommended by Laura Cotterel who already purchased the MG4 from you the experience was very good and the salesman was excellent with his knowledge of the product.

July 1, 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback - its great to know that you were well informed about your purchase

Rated 5 out of 5 stars

Over 20 odd years of having Motability…

Over 20 odd years of having Motability cars, we haven’t always had the best experience with dealers, but our experience at Nathaniel was smooth, straightforward and stress free

Would highly recommend them for Motability

July 1, 2026
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Reply from Nathaniel Car Sales

"Hi Victoria, thank you so much for this wonderful review! We are absolutely thrilled to hear that you love your new MG. It means the world to our team to know we hit the mark. We look forward to welcoming you back again soon!
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service
we were greeted at the door by cody , he made us welcome straight away.
talked us through everything and we made our mind up and purchased the car
All the staff are friendly in the Cardiff dealership

May 29, 2026
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Reply from Nathaniel Car Sales

Wow, thank you so much for the 5-star rating, Jonathan We truly appreciate your support and are delighted you had a great experience with us. If there is anything else we can do for you, please don't hesitate to reach out. See you next time!"
Kind Regards Nathaniel Team

Rated 5 out of 5 stars
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Reply from Nathaniel Car Sales

Thanks so much for taking the time to leave us a 5-star review, We really appreciate your support and look forward to seeing you again soon
Kind Regards Nathaniel Team

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