I would like to thank the team of Niche Living for going an extra mile in sorting out my order. I had initially bought a fan extractor for my stove that could fit the design I had in the kitchen. Upon... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A huge shout out to Deresh who took a lot of trouble with replacing my default sewing machine. He really went out of his way to make this experience smooth and positive. Thanks, Deresh!!
Company replied
The support was great, I found them on Happy Pay when I was looking for a financial calculator. There was an issue with the pricing on the payment platform and on their website but support swiftly he... See more
Company replied
The assistance provided telephonically during the purchase was professional and fast. The products are of a good quality and were provided at a better price than what I would have paid in a retail sto... See more
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Company details
Written by the company
We aspire to be an innovative home living specialist retailer, leading the industry with premium product and service by scientifically articulating product offering, streamlining our operations, connecting with our customer decisions, staying in tune with community and stakeholders and building long term relation ships with our product partners. OUR VALUES Customer commitment - we develop relationships that make a positive difference in our customers lives. Integrity - we display the highest standard of integrity and honesty in all our actions. Teamwork - we work seamlessly together, across all boundaries to meet the needs of our customers and exhibit a strong will to help our company WIN. Personal Accountability- we are personally accountable for delivering on all our commitments. Quality - we offer outstanding products and unsurpassed service and combined, deliver premium value to our customers What we do At Nicheliving.co.za, we believe in turning your aspirations into reality. With an extensive selection of over 3000 products to choose from, we cater to your diverse needs and preferences. We understand that convenience is key when it comes to online shopping. That's why we offer many ways to pay, ensuring flexibility and ease of transaction. Whether you prefer credit card payments, EFT, or other secure payment methods, we have you covered. Shop with confidence and peace of mind at Nicheliving.co.za. We prioritize the safety and security of your transactions, implementing robust measures to protect your personal information. Rest assured that your privacy is our utmost concern. Quality is our utmost priority. We partner with reputable brands, ensuring that each product meets the highest standards of excellence. When you shop with us, you can expect superior quality and reliable performance. We understand the importance of timely delivery. That's why we offer speedy delivery services nationwide. Whether you're in a major city or a remote location, we strive to ensure that your order reaches you promptly. At Nicheliving.co.za, we are committed to providing an exceptional shopping experience. From safe and secure transactions to quality guaranteed brands and nationwide delivery, we are here to make your aspirations a reality. Shop with us today and discover a world of convenience, quality, and satisfaction.
Contact info
South Africa
- nicheliving.co.za
4.6
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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My order arrived inside a reasonable…
My order arrived inside a reasonable time and the product is exactly as it was described on the website
April 14, 2025
Reply from Nicheliving
Dear Dave, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Reply from Nicheliving
Dear Londiwe, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Ooh my God beautiful watch at an…
Ooh my God beautiful watch at an affordable price ,easy steps of ordering and fast delivery .excellent service Nicheliving I can't wait for my next order.
April 8, 2025
Reply from Nicheliving
Dear Virginia, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
seamless from ordering to delivery.
April 8, 2025
Reply from Nicheliving
Dear Allan, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Good price
Good price, excellent and super quick delivery service, well packaged product!
March 27, 2025
Reply from Nicheliving
Dear Mike, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Reply from Nicheliving
Dear Beverley, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Excellent service!
Excellent service mirrored by passion for customers, keep up the good work :-)
March 6, 2025
Reply from Nicheliving
Dear Customer, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Lack of communication and delayed delivery
I am unsure what basis this rating is given on, as I have not yet received the item after 5 days. Unfortunately, I am unable to trace the delivery, and I have not received any notifications. This has been the worst purchase experience for me due to the lack of communication and delayed delivery.
March 20, 2025
Reply from Nicheliving
Hi Boitumelo, hoping you are well. We sincerely apologise for the delay experienced with your order. We have checked and can confirm that notifications were sent to your mail address used on order creation.
Your order was placed on 18 March 2025 and was shipped on 20 March 2025 via the courier guy on waybill NIC6998 - The status of order with the courier is currently on Delivery Assigned - Delivery has been delayed due to yesterday 21 March 2025 being a public holiday. Rest Assured, your order has been processed and will be delivered to you on Monday 24 March 2025.
Please refer below for communication to you as well as tracking events - ps, please check your junk email email folder.
We trust that the explanation above removes any uncertainty as our only priority is to ensure that all clients purchases are processed and delivered timeously within our control.
Collected
Date
2025-03-20 15:34:36
Hub
BOK
At hub
Date
2025-03-20 15:34:36
Hub
BOK
Details
At BOK hub
In transit
Date
2025-03-20 15:40:02
Hub
BOK
Details
Outbound to JNB
At destination hub
Date
2025-03-20 19:21:31
Hub
JNB
Options ID Subject Sender Recipient Status Created At Action
273 Your Nicheliving order has shipped Sales info1@nicheliving.co.za *****@gmail.com
SUCCESS
Mar 20, 2025 11:00:32 AM Select
269 Invoice for your Nicheliving order Sales info1@nicheliving.co.za *****@gmail.com
SUCCESS
Mar 19, 2025 4:53:01 AM Select
268 Your Nicheliving order confirmation Sales info1@nicheliving.co.za ***@gmail.com
SUCCESS
Mar 18, 2025 8:39:05 PM Select
I love my blender and working perfectly…
I love my blender and working perfectly fine. The delivery process only took 2 days. Best service to Nicheliving, go make your purchase fast ladies and gents you won’t regret it
March 13, 2025
Reply from Nicheliving
Dear Buhle, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
On the 25th of February I reported a…
On the 25th of February I reported a fault with the kettle that I purchased from you, but to date I have not received any feedback- not even an acknowledgement that you received my query.
February 6, 2025
Reply from Nicheliving
Dear Khosi,
We sincerely hope all is well with you. We also apologise for the failure of the product. It is regrettable that you have rated us a 1 Star on your review, however to be fair, do note that we have received comms from you twice on the 21 February 2025 and 25 February 2025 respectively to which we have responded accordingly.
Unfortunately it appears that you did receive our comms or that this may have been moved to your junk mail folder.
Rest assured, we are aware of your issue and will remedy as soon as we are able to restock. Our Supplier, Bosch South Africa is currently out of stock of the model that you have purchased as this is extremely popular with the South African Market.
Our first response to you reads as follows and you will note the same from the WhatsApp I sent to you a short while ago:
From: Deresh Pillay dereshp@nicheliving.co.za
Date: Friday, 21 February 2025 at 22:40
To: Nkosazana Matlakala
Cc:
Subject: Faulty Kettle - Bosch TWK8613P - Replacement Required
Dear Client
Many thanks for reaching out
We are sincerely sorry for the malfunctioning product and will be happy to replace the unit.
We note your transaction as per below and confirm that item is covered by warranty.
We are currently out of stock on the unit however ETA from our vendor on the TWK8613P is estimated by around the 12 March 2025.
In an effort not to cause to much distress, can we request that we collect unit once we have confirmation of stock availability in order for us to do a direct replacement.
I have diarised this comms for follow up on 6 March 2025 again if this is in order with you,
Best Regards
Deresh Pillay
From: Custom 2 info1@nicheliving.co.za
Reply to: Nkosazana Matlakala
Date: Friday, 21 February 2025 at 22:32
Subject: Contact Form
Name Nkosazana Matlakala
Email
Phone
Message
I recently purchased a Bosch cordless kettle online. The kettle is malfunctioning. Sometimes it does not switch on, or the light goes on for a few seconds and switches off. Please advise as to how I can get it replaced.
About Us
Customer Service
Our second response reads as follows:
Hi Khosi
Hoping all is well,
We note your issue and have responded on Friday evening - apologies if our mail has not reached you,
We are sincerely sorry for the malfunctioning product and will be happy to replace the unit.
We note your transaction as per below and confirm that item is covered by warranty.
We are currently out of stock on the unit however ETA from our vendor on the TWK8613P is estimated by around the 12 March 2025.
In an effort not to cause to much distress, can we request that we collect unit once we have confirmation of stock availability in order for us to do a direct replacement.
I have diarised this comms for follow up on 6 March 2025 again if this is in order with you,
Best Regards
Deresh Pillay
dereshp@nicheliving.co.za
On 2025/02/25, 17:29, "Khosi Matlakala"
Good day,
I purchased a Bosch cordless kettle via your website a month ago. It is malfunctioning as it sometimes does not switch on or sometimes the light goes on for a few seconds and switches off again. Sometimes it works perfectly fine.
Please advise what is the process for replacement?
Kind regards
Khosi Matlakala
Online Purchase was easy & sufficient
Online Purchase was easy & sufficient. Order Confirmation within few hours of purchase & I were kept up to date with progress report of my order
February 27, 2025
Reply from Nicheliving
Dear Coby, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Received my order within 3 days.
February 27, 2025
Reply from Nicheliving
Dear Charlotte, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
The delivery took lesser than I…
The delivery took lesser than I expected, the package was well sealed in a box
The product is more than I wished for
February 25, 2025
Reply from Nicheliving
Dear Granny, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Reply from Nicheliving
Dear Nompumelelo, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Reply from Nicheliving
Dear Khensile, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
It Was Easy To Purchase And Fast
December 24, 2024
Reply from Nicheliving
Dear Ntswaki, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Excellent service as always
December 22, 2024
Reply from Nicheliving
Dear Yeonitta, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
The airfryer doesn't fry well done food…
The airfryer doesn't fry well done food I'm not happy
November 26, 2024
Reply from Nicheliving
Dear Client, thank you for the review. We note from your email to us that you had no problem with vegetables, however cooking meat seemed to have been a challenge. We have reached out to you via email to assist further.
PS: This should have been a product review
Advise me about the delivery
December 5, 2024
Reply from Nicheliving
Dear Renier, thanks for your business. It was a pleasure assisting. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
Order to delivery was seamless
Order to delivery was seamless. I didn't have to check or follow up or wonder.
The product itself is top-notch! Did the first round of chicken, came out delish.
November 27, 2024
Reply from Nicheliving
Dear Nervani, thanks for your business. It was a pleasure assisting. We are glad that you love your new Airfryer Oven and that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏
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