NichelivingReviews 

171
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and fast delivery of their orders, often receiving products earlier than expected. Many highlight the excellent customer service, noting the team's helpfulness, professionalism, and prompt communication throughout the purchasing and delivery process. Reviewers are also very satisfied with the quality of the products received, which consistently meet their expectations. However, some people mentioned issues with delayed delivery, stating that the process took too long. A few other people also felt that the staff during delivery could be more patient when communicating with customers.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast and... See more

Service

Customers consistently report positive experiences with the service, often describing it as outstanding and... See more

Product

Users describe positive interactions with products, often highlighting their good quality and functionality,... See more

Order

People report positive experiences with order, often highlighting the speed of delivery, with some receiving... See more

Customer service

Clients share positive opinions on customer service, with many praising the outstanding support and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to thank the team of Niche Living for going an extra mile in sorting out my order. I had initially bought a fan extractor for my stove that could fit the design I had in the kitchen. Upon... See more

Company replied

Rated 5 out of 5 stars

A huge shout out to Deresh who took a lot of trouble with replacing my default sewing machine. He really went out of his way to make this experience smooth and positive. Thanks, Deresh!!

Company replied

Rated 5 out of 5 stars

The support was great, I found them on Happy Pay when I was looking for a financial calculator. There was an issue with the pricing on the payment platform and on their website but support swiftly he... See more

Company replied

Rated 5 out of 5 stars

The assistance provided telephonically during the purchase was professional and fast. The products are of a good quality and were provided at a better price than what I would have paid in a retail sto... See more

Company replied


Company details

  1. Appliance Store
  2. Camera Store
  3. e-Commerce Service
  4. Electronics Store
  5. Refrigerator Store

Written by the company

We aspire to be an innovative home living specialist retailer, leading the industry with premium product and service by scientifically articulating product offering, streamlining our operations, connecting with our customer decisions, staying in tune with community and stakeholders and building long term relation ships with our product partners. OUR VALUES Customer commitment - we develop relationships that make a positive difference in our customers lives. Integrity - we display the highest standard of integrity and honesty in all our actions. Teamwork - we work seamlessly together, across all boundaries to meet the needs of our customers and exhibit a strong will to help our company WIN. Personal Accountability- we are personally accountable for delivering on all our commitments. Quality - we offer outstanding products and unsurpassed service and combined, deliver premium value to our customers What we do At Nicheliving.co.za, we believe in turning your aspirations into reality. With an extensive selection of over 3000 products to choose from, we cater to your diverse needs and preferences. We understand that convenience is key when it comes to online shopping. That's why we offer many ways to pay, ensuring flexibility and ease of transaction. Whether you prefer credit card payments, EFT, or other secure payment methods, we have you covered. Shop with confidence and peace of mind at Nicheliving.co.za. We prioritize the safety and security of your transactions, implementing robust measures to protect your personal information. Rest assured that your privacy is our utmost concern. Quality is our utmost priority. We partner with reputable brands, ensuring that each product meets the highest standards of excellence. When you shop with us, you can expect superior quality and reliable performance. We understand the importance of timely delivery. That's why we offer speedy delivery services nationwide. Whether you're in a major city or a remote location, we strive to ensure that your order reaches you promptly. At Nicheliving.co.za, we are committed to providing an exceptional shopping experience. From safe and secure transactions to quality guaranteed brands and nationwide delivery, we are here to make your aspirations a reality. Shop with us today and discover a world of convenience, quality, and satisfaction.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(171)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, authentic products.

I ordered a RHobbs sandwich maker and a RHobbs microwave.

I figured since I live in rural KZN, delivery would take 5-14 working days. My order was delivered within 2 days.

November 8, 2024
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Reply from Nicheliving

Dear Innocent, thanks for your business. It was a pleasure assisting. We are glad that you received your new Appliances on time and that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Excellent service

Excellent service
I initially purchased a product that the person I purchased for wasn't happy. Consultant assisted with getting goods collected at a convenient tome for me. Let me know once it was back and when credit was done. Assisted with my next purchased. Was awesome

November 5, 2024
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Reply from Nicheliving

Dear Pauline, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Quality service, Quality products

Easy to manouver, efficient, and quick service. Products are of high quality.

November 21, 2024
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Reply from Nicheliving

Dear Andile, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with products and our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Excellent service I'm happy

Excellent service

November 19, 2024
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Reply from Nicheliving

Dear Pieter, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Gregory kept me updated all the way. Will certainly recommend them for anybody to purchase from them.

November 15, 2024
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Reply from Nicheliving

Dear Shaun, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Fast delivery

Fast delivery

October 23, 2024
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Reply from Nicheliving

Dear Tholani, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 4 out of 5 stars

I'm very happy with the product

I'm very happy with the product. The only reason I'm not giving you 5 stars is the amount of time I waited for the delivery.

October 31, 2024
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Reply from Nicheliving

Dear Samella, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with your product 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Excellent service

Thank you very much Nicheliving your service was excellent, my goods arrived in a good condition. I'm definitely going to buy from you again.

November 4, 2024
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Reply from Nicheliving

Dear Thabang, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Good communication

Good communication, fast delivery, sufficient product info.

November 5, 2024
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Reply from Nicheliving

Dear Charntell, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 4 out of 5 stars

Product is exactly whats advertised

Product is exactly whats advertised, delivery time on point... Love, love my new blender....
The only thing I didn't understand is why they don't inform u when delivery is on the way to u.... Otherwise Im happy😛

November 1, 2024
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Reply from Nicheliving

Dear Xoliswa, thanks for your business. It was a pleasure assisting. We are glad that you love your new Blender and that you are delighted with our service 😀. We have checked in on the issue of delivery communication when parcel is enroute and it appears that our logistics partner DSV have not been texting or emailing clients when parcels are out for delivery with driver. We will escalate and remedy this on our end. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Delivery was efficient and vacuum…

Delivery was efficient and vacuum cleaner works well. Thank you for your professionalism

October 29, 2024
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Reply from Nicheliving

Dear Nomsa, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

the best service ever

October 24, 2024
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Reply from Nicheliving

Dear Teboho, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 1 out of 5 stars

Broken device delivered

Broken device delivered. No exchange has been supplied yet and I'm not getting any updates unless I follow up. No calls to schedule an exchange. Nothing.

October 24, 2024
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Reply from Nicheliving

Dear Khanyisani, thanks for your business. We sincerely apologise for the less than satisfactory experience with regard to the malfunctioned product received as well as the delay in updates from our end. A member of our team has been in contact with you today and is actively pursuing resolution of the matter through collection and exchange of the faulty unit. Rest assured, the matter will be resolved. Take care and Best Regards, Nicheliving 🙏

Rated 5 out of 5 stars

THANK YOU ..... ♥

Easy peezy on-line order and quick delivery = superb service provided. I absolutely LOVE the humidier and look forward to purchasing another for my home. Blessings in abundance to all staff.

October 22, 2024
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Reply from Nicheliving

Dear Wendy, thanks for your business. It was a pleasure assisting. We are glad that you love your new Humidifier and that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

The parcel did not take long at all

The parcel did not take long at all, it was nicely packaged in a perfect packaging size of box and sealed very well. And the product itself is very satisfying. Thank you!

October 15, 2024
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Reply from Nicheliving

Dear Mashudu, thanks for your business. It was a pleasure assisting. We are glad that you love your new blender and that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 3 out of 5 stars

Poor communication

I didn’t receive communication about my delivery even after I had received my parcel. I constantly had to check the DSV website on the whereabouts despite a busy week. Communication was poor.

October 14, 2024
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Reply from Nicheliving

Dear Milisa, we sincerely apologise for a less delightful experience.

Order Confirmation, Order Processing as well as Shipping Notifications were sent and reflects as successful on our end - perhaps these failed to reach your mail server or ended up in the junk mail or trash folder.

In reference to your order, this was placed after 19h00 on Sunday 13 October 2024. Order was processed on Monday 14 October 2024 and handed over to DSV Couriers at 09h00 on the 15 October. Parcel was delivered and signed for at 11h24 on 16 October 2024

Rated 5 out of 5 stars

Good quality am impressed

Amazing blender and the quality is top.... I highly recommend Nicheliving🙏🔥

September 25, 2024
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Reply from Nicheliving

Dear Yolanda, thanks for your business. It was a pleasure assisting. We are glad that you love your new blender and that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Definitely recommend - wow and speedy service

I am one happy and satisfied customer and was very impressed with Nicheliving's service. The owner is friendly and helpful and provides excellent service with next-day delivery. I will definitely use their services again.

October 3, 2024
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Reply from Nicheliving

Dear Leandra, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Great service.

September 27, 2024
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Reply from Nicheliving

Dear Pamela, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

Rated 5 out of 5 stars

Thank you very much for your fast…

Thank you very much for your fast delivery and seamless process. You are a life saver ❤️❤️❤️

September 26, 2024
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Reply from Nicheliving

Dear Moleboheng, thanks for your business. It was a pleasure assisting. We are glad that you are delighted with our service 😀. Take care and we hope to be of assistance soon again. Best Regards, Nicheliving 👍🙏

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